6/10 – Acceptable
Eva
2 juill. 2025
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Overall the property was very nice, and the spaces were clean the garden nice, and the staff very friendly. The problem was with the bathroom which had a horrible mold problem. As I've had to deal with mold in my own home, I know this isn't just a cleaning problem, but it needs to be dealt with on a deeper level. Unfortunately, the owner/manager decided to blame it all on the cleaner, even degrading her in front of me (horrible!) and not taking any responsibility himself. I tried to explain how he could deal with it, but he just kept insisting it was her fault, and how horrible it is to find good help, blah blah.
I asked the cleaner not to clean the bathroom (because now the owner was insisting it be done immediately) until I left, as when you clean mold with vinegar, it shoots out spoors that I did not want in my room. But he went over my head and had her clean when I was out for a walk. This was very uncool, as I specifically asked them not to.
At the end of the day, I used the external bathroom and shower which was fine (but had paid for an ensuite). I was not offered any compensation for any of this, just the discomfort of watching an owner disrespect his staff.
Eva
Séjour de 1 nuit en juin 2025