Title: Krystal Beach Acapulco (Resort) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=67303&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Beach Acapulco Sun-soaked days await at this beachside resort where guests relax on golden sands or poolside while treating themselves to well-deserved spa pampering ## Photo gallery for Krystal Beach Acapulco ![Outdoor pool, sun loungers - Krystal Beach Acapulco (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/bda57c1f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/58dcbc67-0854-4418-b892-6389ba687d35-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![On the beach, sun loungers, beach umbrellas, beach towels - Krystal Beach Acapulco (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/216bed25.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Krystal Beach Acapulco (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/baa3bece.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch, dinner served; international cuisine - Krystal Beach Acapulco (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/0d84bef2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers soak up the sunshine at Krystal Beach Acapulco, a family-friendly resort in Costera Acapulco near Papagayo Beach. The property offers comfortable sun loungers, spa services like manicures and pedicures, and an outdoor pool with a waterslide for cooling off. ## Reviews 7.0 Good ## Popular amenities - Pool - Hot tub - All-inclusive - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Room Standard with Mountain View ![Down comforters, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/8b8e4ca7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Mountain View 8.0 Very good 1 review - 322 sq ft - Sleeps 2 ### View all photos for Room Standard with Mountain View ![Down comforters, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/83d1ae0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Mountain View 7.0 Good 2 reviews - 322 sq ft - Sleeps 4 ### View all photos for Room Standard with Ocean View ![Down comforters, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/3b749bfc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Ocean View 10.0 Exceptional 1 review - 322 sq ft - Sleeps 4 ### View all photos for Standard Ocean View ![Standard Ocean View](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/84c76bd0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Ocean View 8.0 Very good 33 reviews ### Highlights Balcony Air conditioning Connecting rooms available TV Blackout drapes/curtains Down duvet Private bathroom Hair dryer - 377 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 1 King Bed, Mountain View ![Down comforters, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/38440be2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Mountain View 8.4 Very good 16 reviews ### Highlights Balcony Air conditioning Connecting rooms available TV Blackout drapes/curtains Down duvet Private bathroom Hair dryer - 366 sq ft - Mountain view - Sleeps 2 - 1 King Bed ### View all photos for Room Standard with Ocean View ![Down comforters, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/4f42f09a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Ocean View - 322 sq ft - Sleeps 2 ### View all photos for Standard Room,1 King Bed, Ocean View ![Down comforters, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/38440be2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room,1 King Bed, Ocean View 7.4 Good 13 reviews ### Highlights Balcony Air conditioning Connecting rooms available TV Blackout drapes/curtains Down duvet Private bathroom Hair dryer - 366 sq ft - Sea view - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds, Mountain View ![Standard Room, 2 Double Beds, Mountain View](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/d4b37a58.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Mountain View 7.8 Good 32 reviews ### Highlights Balcony Air conditioning Connecting rooms available TV Blackout drapes/curtains Down duvet Private bathroom Hair dryer - 377 sq ft - Mountain view - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Krystal-Beach-Acapulco.h67303.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Krystal-Beach-Acapulco.h67303.Hotel-Information) ## About the area Located in Costera Acapulco, a neighborhood in Acapulco, Krystal Beach Acapulco is in the entertainment district and on the beach. The area's natural beauty can be seen at Papagayo Beach and Condesa Beach. Traveling with kids? Consider Naval History Museum, or check out an event or a game at Acapulco Convention Center. Windsurfing and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. [Visit our Acapulco travel guide](https://www.expedia.ca/Acapulco.dx179991) [View more Resorts in Acapulco](https://www.expedia.ca/Acapulco-Resort-Hotels.d179991-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.86005%2C-99.88390&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FiLSCi80CpENXvzj0Iwpj0G7Cos=) Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670 ### What's nearby - Parque Papagayo \- 1 min walk \- 0.1 km - Galerías Acapulco \- 2 min walk \- 0.2 km - Papagayo Beach \- 3 min walk \- 0.3 km - Condesa Beach \- 10 min walk \- 0.9 km - Diana the Huntress \- 19 min walk \- 1.6 km ### Getting around - General Juan N. Alvarez Intl. Airport (ACA) - 35 min drive ### Restaurants - ‪Vips - ‬2 min walk - ‪Starbucks - ‬4 min walk - ‪Bocana Beach Papagayo - ‬3 min walk - ‪Rosmar - ‬3 min walk - ‪McDonald's - ‬4 min walk ## About this property ### Krystal Beach Acapulco Family-friendly resort near Papagayo Beach At Krystal Beach Acapulco, you can look forward to a beach bar, a poolside bar, and a grocery/convenience store. This resort is a great place to bask in the sun with a beachfront location and sun loungers. For some rest and relaxation, visit the hot tub. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a playground and a bar, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool and a children's pool, along with a waterslide and sun loungers - Buffet breakfast (surcharge), self parking (surcharge), and supervised childcare (surcharge) - A banquet hall, meeting rooms, and a 24-hour front desk - A gift shop, concierge services, and an elevator Room features All 400 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Extra amenities include: - Bathrooms with showers and free toiletries - TVs with cable channels - Balconies, daily housekeeping, and phones ### All-inclusive details All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages À la carte meals, snacks, and select beverages included Dining and beverage availability limited at one or more venues Limited gourmet or à la carte dining ## Similar properties ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/54000000/53900000/53890100/53890054/cc531c5d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copacabana Beach Hotel Acapulco Costera Acapulco - Pool - All-inclusive - Free WiFi - Restaurant 8.0 Very good 1,004 reviews CA $110 CA $132 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=53890054&PinnedHotelID=53890054&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/ebc3812b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HS HOTSSON Hotel Acapulco Costera Acapulco - Pool - All-inclusive - Kids pool - Free WiFi 8.4 Very good 1,003 reviews CA $143 CA $172 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) ![Children's play area - outdoor](https://images.trvl-media.com/lodging/1000000/930000/920700/920648/eda76521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Emporio Acapulco Costera Acapulco - On private beach - Pool - Spa - Kids pool 8.4 Very good 1,600 reviews CA $284 CA $341 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=920648&PinnedHotelID=920648&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/20000/14200/14138/ab0b7466.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amares Acapulco Costera Acapulco - Pool - All-inclusive - Free WiFi - Restaurant 8.8 Excellent 219 reviews CA $122 CA $146 total includes taxes & fees Feb 16 - Feb 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=14138&PinnedHotelID=14138&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/1000000/30000/26600/26560/166b7a36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Acapulco Villas Costera Acapulco - Pool - Spa - Pet friendly - Kids pool 9.2 Wonderful 1,003 reviews CA $139 CA $167 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=26560&PinnedHotelID=26560&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/470000/460600/460536/5a5d1b9c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ritz Acapulco Hotel All Inclusive Costera Acapulco - Pool - All-inclusive - Kids pool - Free WiFi 8.2 Very good 1,168 reviews CA $315 CA $378 total includes taxes & fees Feb 4 - Feb 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=460536&PinnedHotelID=460536&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, beach towels](https://images.trvl-media.com/lodging/7000000/6550000/6543200/6543170/a089d849.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Acapulco Malibu Costera Acapulco - Pool - Kids pool - Free WiFi - Restaurant 8.4 Very good 317 reviews CA $107 CA $132 total includes taxes & fees Feb 16 - Feb 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=6543170&PinnedHotelID=6543170&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/19000000/18460000/18452300/18452250/b9d8a5aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham Acapulco Hotel & Suites Acapulco Tradicional - Pool - Pet friendly - Parking included - Free WiFi 8.4 Very good 595 reviews CA $105 CA $126 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=18452250&PinnedHotelID=18452250&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, open 8:00 AM to 8 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/880000/874000/873931/3e491951.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Mirador Acapulco Acapulco Tradicional - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 792 reviews CA $120 CA $144 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=873931&PinnedHotelID=873931&HadPinnedHotel=true®ionId=-1&adults=2) ![6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191784/775dc41c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palacio Mundo Imperial Puente del Mar - Pool - Hot tub - All-inclusive - Spa 8.4 Very good 1,001 reviews CA $211 CA $273 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=2191784&PinnedHotelID=2191784&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (MXN 250 per day) ### Food and drink - Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 400 per person - 2 restaurants - A bar/lounge - A beach bar - A poolside bar - Snack bar/deli ### Restaurants on site - Aquamarina - Beach Bar - Cevichería - Lobby Bar ### Things to do - Children's club - Children's pool - Hot tub - Outdoor pool - Playground - Waterslide ### Family friendly - Babysitting (surcharge) - Children's club (surcharge) - Children's pool - Grocery/convenience store - Outdoor pool - Playground - Snack bar/deli - Supervised activities for children (surcharge) - Waterslide ### Conveniences - 24-hour front desk - Gift shop/newsstand - Grocery/convenience store ### Guest services - Concierge services - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Conference space - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - On the beach - Pool loungers ### Accessibility - Elevator ### More - 1 building - 19 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 11:30 AM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 400 per person - Self parking fee: MXN 250 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Krystal Beach Acapulco Krystal Beach Acapulco Resort Krystal Hotel Acapulco Beach Krystal Beach Acapulco Hotel Krystal Beach Acapulco Resort Krystal Beach Acapulco Acapulco Krystal Beach Acapulco Resort Acapulco ## Frequently asked questions ### Does Krystal Beach Acapulco have a pool? ### How much does it cost to stay at Krystal Beach Acapulco? ### Is Krystal Beach Acapulco pet-friendly? ### How much is parking? ### What time is check-in at Krystal Beach Acapulco? ### What time is check-out at Krystal Beach Acapulco? ### Are there all-inclusive benefits at Krystal Beach Acapulco? ### Where is Krystal Beach Acapulco located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Beach Acapulco Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Amenities ### 7.2 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 310 8 - Good 229 6 - Okay 180 4 - Poor 136 2 - Terrible 147 ## Reviews ### 10/10 Excellent #### Tirso Dec 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Exelent 👌 good choice 👏 ##### Tirso Stayed 4 nights in Dec 2025 ### 6/10 Okay #### Muriel Jan 7, 2026 Disliked: Property conditions & facilities We like this hotel because of their friendly staff, the area and the swimming pools. But this hotel needs to remodel their rooms and fix their elevators. Elevators were a huge problem, long waits and saw so many people frustrated. Last time we were in this hotel was like 5 years ago and they had the same issues with the elevators but this time it was worst. ##### Muriel Stayed 1 night in Jan 2026 ### 8/10 Good #### Matthew Nov 30, 2025 Liked: Cleanliness, staff & service, amenities AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay. Upgrading the elevators and HVAC systems would be beneficial to the hotel. Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!! ![](https://a.travel-assets.com/ugc/hotel-reviews/4af03608-d860-44e3-b85c-141772d8dd30-1764526549734.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5c34bfe5-afe6-4505-97ce-fc6975a6e483-1764526549126.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f03a927a-db7d-4308-907a-256a0f44b703-1764526550177.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/16040a26-fe8f-4b7d-b6e8-f805f29db85f-1764526548060.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Matthew Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Christian May 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was beautiful and easy to get around ##### Christian Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Miriam Jul 26, 2025 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly. ##### Miriam Stayed 2 nights in Jul 2025 ### 4/10 Poor #### Steve Jul 28, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Ok for a short stay Well you have to consider that they just got through to hurricanes two years ago, one of the major problems is the elevators they have four elevators but only two work half of the time and they're not fast elevators very slow, the rooms are in good condition except the air conditioners cool the room at night comfortably but in during the day no you needed a fan, the beach access was good and the pools are good and the waiter and waitress staff was excellent. ##### Steve Stayed 5 nights in Jul 2025 ### 6/10 Okay #### michael Mar 15, 2025 Liked: Cleanliness, staff & service, amenities The ac went out twice, the WiFi once. Avoid this this place on weekends when the Mexico City people arrive. Brutal. Staff is great and I sm sure the interruptions are still Hurricane related. The food is buffet style and what you expect. Still good. Good walking and shopping ##### michael Stayed 7 nights in Mar 2025 ### 8/10 Good #### Salomon Mar 10, 2025 Liked: Cleanliness, staff & service I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects. I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues. ##### Salomon Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Elizabeth Jan 3, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room, Great location. ##### Elizabeth Stayed 2 nights in Dec 2025 ### 4/10 Poor #### israel Arturo Jan 1, 2026 Liked: Cleanliness Disliked: Property conditions & facilities t ##### israel Arturo Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Janitzi Jun 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great I had a lovely vacation enjoy every minute I do recomend this hotel ##### Janitzi Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Martina Jul 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities The property was great! ##### Martina Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Samuel Jul 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Acapulco is beautiful 💕❤️ ##### Samuel Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Miguel Sep 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service ##### Miguel Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Andrea Aug 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Playa ##### Andrea Stayed 2 nights in Aug 2025 ### 8/10 Good #### julio cesar Sep 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### julio cesar Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Cesar May 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Cesar Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Fernando Nov 10, 2025 Disliked: Cleanliness, amenities Rented 2 rooms one room had no safe, no iron, no coffee maker and the AC wasnt working and the elevators. The check out process is terrible and not well organized, even though they gave us an hour extension for check out, the lines were long. Also you can not pay at the hotel with an American card. ##### Fernando Stayed 2 nights in Nov 2025 ### 8/10 Good #### Alfredo Apr 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente ##### Alfredo Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Felix Jul 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities good ##### Felix Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Jerry C. Jan 11, 2026 Disliked: Cleanliness, amenities, property conditions & facilities By far, this is one of my worst choices and a hotel that could ever stayed first aside from the service which it was average the hotel is understaffed. The elevators are not in used their borderline unsafe they continuously shutting down and many people had to take the stairs from 0 to 15 floor to basically go to the beach or go to go to the street additionally the hotel is in a complete repair is old uncapped poorly maintained and they use it only as a money pit. The parking situation is not clearly stated but we had to wait 25 minutes for Ballet parking to park the vehicle of course there’s an additional $12 a day to park the car many surprises on charges up on checking where discovered like my kids had to pay for an additional fee to stay once you’re in the check-in period you cannot stop. I will never ever stay in this hotel or recommend this hotel to nobody. The hotel is filthy. they have mold on the showers and is not kept to standards expensive the location it’s OK, but you definitely can stay in another hotel for even fraction of the price and avoid all this hassle. Take my word for it. Don’t stay in this hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/364f0d22-0766-41fd-886f-cbd68716321a-1768140665910.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jerry C. Stayed 2 nights in Jan 2026 ### 8/10 Good #### Carlos A. Apr 27, 2025 Liked: Cleanliness, staff & service Nice hotel, great staff, but very outdated, and the elevators take forever. ##### Carlos A. Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### ASHLEY May 21, 2025 Liked: Amenities Good ##### ASHLEY Stayed 2 nights in May 2025 ### 10/10 Excellent #### Adolfo Apr 14, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### good service everything is fine ##### Adolfo Stayed 2 nights in Apr 2025 ### 8/10 Good #### David Jul 13, 2025 Liked: Staff & service, amenities, property conditions & facilities . ##### David Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Grand Vacations Club Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Embarc-Zihuatanejo.h1193987.Hotel-Information) > > [Sandman Hotel Revelstoke](https://www.expedia.ca/Revelstoke-Hotels-Sandman-Hotel-Revelstoke.h12109.Hotel-Information) > > [Solez Zihuatanejo](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Solez-Zihuatanejo.h45152034.Hotel-Information) > > [Hotel Irma](https://www.expedia.ca/Zihuatanejo-Hotels-Hotel-Irma.h173536.Hotel-Information) > > [Emotions by Hodelpa Puerto Plata - All Inclusive](https://www.expedia.ca/Puerto-Plata-Hotels-Emotions-By-Hodelpa-Puerto-Plata.h19507485.Hotel-Information) > > [Hotel Palacio Mundo Imperial](https://www.expedia.ca/Acapulco-Hotels-Hotel-Palacio-Mundo-Imperial.h2191784.Hotel-Information) > > [Hotel Aura del Mar](https://www.expedia.ca/Zihuatanejo-Hotels-Hotel-Aura-Del-Mar.h1152128.Hotel-Information) > > [Las Brisas Acapulco](https://www.expedia.ca/Acapulco-Hotels-Las-Brisas-Acapulco.h23260.Hotel-Information) > > [Hotels in Los Angeles](https://www.expedia.ca/Los-Angeles-Hotels.d178280.Travel-Guide-Hotels) > > [Hotels near Kingsway Mall](https://www.expedia.ca/Kingsway-Mall-Hotels.0-l6144471-0.Travel-Guide-Filter-Hotels) > > [Princess Mundo Imperial](https://www.expedia.ca/Acapulco-Hotels-Princess-Mundo-Imperial.h12592270.Hotel-Information) > > [Hotel Riu Emerald Bay - All Inclusive](https://www.expedia.ca/Mazatlan-Hotels-Riu-Emerald-Bay-All-Inclusive.h2461537.Hotel-Information) > > [Catalina Beach Resort](https://www.expedia.ca/Zihuatanejo-Hotels-Catalina-Beach-Resort.h64050.Hotel-Information) ### Flights > [Flights from Richmond (YVR) to Kastela (SPU)](https://www.expedia.ca/lp/flights/yvr/spu/vancouver-to-split) > > [Flights from Winnipeg (YWG) to Orlando (MCO)](https://www.expedia.ca/lp/flights/ywg/mco/winnipeg-to-orlando) > > [Flights from Edmonton International Airport (YEG) to Mississauga (YYZ)](https://www.expedia.ca/lp/flights/yeg/yyz/edmonton-to-toronto) > > [Flights from Saskatoon (YXE) to Chantilly (IAD)](https://www.expedia.ca/lp/flights/yxe/iad/saskatoon-to-washington) ### Cars > [Car rentals in Victoria](https://www.expedia.ca/Car-Rentals-In-Victoria-Intl.d4872537.Car-Rental-Guide) > > [Car rentals in Manage](https://www.expedia.ca/Car-Rentals-In-Manage.d6143744.Car-Rental-Guide) ### Activities ### Packages > [Bahamas](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/13/Bahamas) ### General > [Visit Camden Town](https://www.expedia.ca/London-Camden-Town.dx179518)