10/10 Excellent
William
Jan 22, 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
William
Stayed 2 nights in Jan 2026
Capital O Hotel Los Caracoles, Acapulco
2.0 star property
Lush gardens create a peaceful atmosphere at this Acapulco retreat where guests can relax by the outdoor pool or enjoy the tranquil surroundings
Choose dates to view prices
Photo gallery for Capital O Hotel Los Caracoles, Acapulco
Just a short distance from Forum de Mundo Imperial, Capital O Hotel Los Caracoles offers a quiet escape in Acapulco. Travelers appreciate the beautiful garden setting, refreshing outdoor pool, WiFi in common areas, and a 24/7 front desk.
Reviews
7.87.8 out of 10
Good
Popular amenities
- Pool
- Free WiFi
- Air conditioning
- Housekeeping
- 24/7 front desk
Room options
Available filters for rooms
Showing 3 of 3 rooms
View all photos for Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
8.08.0 out of 10
Very good
5 reviews
(5 reviews)
Highlights
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
- 1 bedroom
- Sleeps 4
- 2 Double Beds
View all photos for Standard Room (Three beds)
Standard Room (Three beds)
Highlights
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
- 1 bedroom
- Sleeps 6
- 3 Double Beds
View all photos for Standard Room
Standard Room
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
- 1 bedroom
- Sleeps 2
- 1 Double Bed
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About the area
Located near the beach, Capital O Hotel Los Caracoles, Acapulco is in La Poza, a neighborhood in Acapulco. Travelers eager for a bit of culture can stop by Forum de Mundo Imperial, while those wishing to experience the area's natural beauty can explore Playa Revolcadero and Majahua Beach. Icacos Beach and Diana the Huntress are two other places to visit that come recommended. Visit our Acapulco travel guide
1300 Blvrd de las Naciones La Poza, Acapulco, GRO, 39370
What's nearby
Diana the Huntress33 min drive - 37.7 km- Boulevard de las Naciones1 min walk - 0.0 km
- La Isla Shopping Village12 min walk - 1.0 km
- Plaza Isla Diamante12 min walk - 1.0 km
- Forum de Mundo Imperial17 min walk - 1.5 km
Getting around
- General Juan N. Alvarez Intl. Airport (ACA)3 min drive
Restaurants
- Los Tarascos4 min walk
- La Finca1 min walk
- Mexa6 min walk
- Sabor Guerrero Diamante1 min walk
- Mario Canario2 min walk
About this property
Capital O Hotel Los Caracoles, Acapulco
Hotel near Forum de Mundo Imperial
Located close to Playa Revolcadero, Capital O Hotel Los Caracoles, Acapulco provides a garden. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
- An outdoor pool
- A 24-hour front desk and smoke-free premises
Room features
All guestrooms at Capital O Hotel Los Caracoles, Acapulco have perks such as private pools and air conditioning, as well as amenities like sound-insulated walls.
More amenities include:
- Bathrooms with showers and free toiletries
- 24-inch flat-screen TVs with cable channels
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Property amenities
Internet
- Available in some public areas: Free WiFi
Parking and transportation
- Onsite parking includes off-street options
Things to do
- Outdoor pool
Family friendly
- Outdoor pool
- Private pool
- Soundproofed rooms
Conveniences
- 24-hour front desk
Guest services
- Housekeeping (daily)
Outdoors
- Garden
Accessibility
- No elevator
More
- Smoking not allowed
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Free toiletries
- Private bathroom
- Shower
- Soap
- Towels provided
Entertainment
- 24-inch flat-screen TV with cable channels
- Private pool
More
- Air conditioning
- Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
We should mention
This property does not have elevators
Frequently asked questions
Does Capital O Hotel Los Caracoles, Acapulco have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Capital O Hotel Los Caracoles, Acapulco?
As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Capital O Hotel Los Caracoles, Acapulco on Mar 11, 2026 start from CA $35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Capital O Hotel Los Caracoles, Acapulco pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Capital O Hotel Los Caracoles, Acapulco?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Capital O Hotel Los Caracoles, Acapulco?
Check-out is at noon.
Where is Capital O Hotel Los Caracoles, Acapulco located?
Located in La Poza, this hotel is 0.8 mi (1.4 km) from Forum de Mundo Imperial and within 6 mi (10 km) of Playa Revolcadero and Majahua Beach. Icacos Beach and Diana the Huntress are also within 12 mi (20 km).
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Reviews
Capital O Hotel Los Caracoles, Acapulco Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8
Cleanliness
7.4
Amenities
8.0
Staff & service
7.6
Property conditions & facilities
Rating 10 - Excellent. 45 out of 115 reviews
10 - Excellent
45
Rating 8 - Good. 32 out of 115 reviews
8 - Good
32
Rating 6 - Okay. 19 out of 115 reviews
6 - Okay
19
Rating 4 - Poor. 10 out of 115 reviews
4 - Poor
10
Rating 2 - Terrible. 9 out of 115 reviews
2 - Terrible
9
Reviews
10/10 Excellent
Meagan
May 19, 2025
Liked: Amenities
Great stay! Super clean and cold AC
Meagan
Stayed 1 night in May 2025
8/10 Good
David
Feb 13, 2026
Liked: Cleanliness, property conditions & facilities
The staff is very courteous and friendly. Clean room and nice small pool.
David
Stayed 2 nights in Feb 2026
8/10 Good
Ever
Jul 24, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
4 star hotel
Ever
Stayed 1 night in Jul 2025
8/10 Good
Arturo
Oct 23, 2024
Liked: Cleanliness, staff & service
Staff was great.
Arturo
Stayed 5 nights in Oct 2024
10/10 Excellent
Giovanni
Jul 28, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good prices
Giovanni
Stayed 2 nights in Jul 2024
4/10 Poor
Juanita
Jun 23, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They had bed bugs
Juanita
Stayed 2 nights in Jun 2025
8/10 Good
Harvey
Feb 28, 2025
Liked: Cleanliness, staff & service
Desk girls
Harvey
Stayed 13 nights in Feb 2025
2/10 Terrible
FREDDY
Aug 25, 2022
Disliked: Amenities, property conditions & facilities
Bathrooms we leak no hot water no towers and the whole room is a mess the AC is not working not recommend it
FREDDY
Stayed 1 night in Aug 2022
8/10 Good
Laritza
Feb 26, 2026
Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia, atención amable, excelente relación costo - calidad. Céntrica y comunicada en zona Diamante, seguridad, acceso las 24 horas.
Laritza
Stayed 1 night in Feb 2026
8/10 Good
Ericka
Dec 29, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bien en general, limpio, bien las instalaciones, no utilizamos la alberca pero se veía limpia, estaría bien que pusieran camastros
mesas y sobrillas. Solo como sugerecia que la recepcionista tenga una actitud amable.
Ericka
Stayed 2 nights in Dec 2025
10/10 Excellent
Jesús Isael
Nov 20, 2025
Liked: Cleanliness, amenities, property conditions & facilities
si estaba inpecable
Jesús Isael
Stayed 1 night in Nov 2025
6/10 Okay
Consuelo
Aug 20, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, solo el servicio de toallas está pésimo muy rotas y con hoyos,además me faltaron unas toallas y me dijeron que si quería más era un costo de $50 00 pesos por cada extra
Consuelo
Stayed 3 nights in Aug 2025
8/10 Good
OSCAR
Jul 29, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Algo viejo
OSCAR
Stayed 1 night in Jul 2025
6/10 Okay
Giovanni
May 10, 2025
Liked: Cleanliness
Las sábanas no estaban del todo limpias. El hotel en si ok
Giovanni
Stayed 1 night in May 2025
10/10 Excellent
ALEJANDRO
Mar 8, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio es excelente
ALEJANDRO
Stayed 2 nights in Mar 2025
6/10 Okay
Rafael
Mar 5, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 dias no hubo agua caliente y el dia que llegué habia ina cucaracha muerte
Rafael
Stayed 4 nights in Feb 2025
4/10 Poor
Suzana Cristina
Feb 18, 2025
Disliked: Cleanliness
Precisa melhorar MUITO
A localização próxima ao aeroporto é o único ponto positivo para voos bem cedo, que foi meu caso. Mas além de Oxxo e um mercado, não há nada por perto, nem o shopping que diz que há por lá estava funcionando, já que desde o furacão em 2023 encontra-se totalmente fechado.
Os funcionários são o básico, não posso dizer que são prestativos nem amigáveis, pois tive que pedir duas vezes por uma toalha que estava faltando, me colocaram num quarto que a luz do banheiro não estava funcionando. Tive que tomar banho no escuro e somente 4h após o check in apareceu alguém da manutenção e arrumou, sendo que logo que entrei eles mesmos me avisaram que havia esse problema. Mas deixou uma sujeira imensa. Não recebi um desconto nem pedido de desculpas. Pelo contrário, e cobraram extra no check in por ter duas pessoas no quarto, dizendo que só havia reservado para uma. Em todos os hotéis, a não ser que tenha café da manhã, o preço é o mesmo para uma ou duas pessoas, já que a cama é de casal e as comodidades são exatamente as mesmas.
A piscina precisa de manutenção. O fundo estava sujo e cheia de insetos. Na foto, essa área parece bonita, mas justo atrás dela (na parte que não aparece na foto) existe um depósito lotado de tralhas, que ficam expostas, sem porta nem cortina. É um ambiente zero convidativo. Também há um barco abandonado no jardim, que não aparece na foto. O jardim é um espaço que está bem cuidado, mas não há um banco sequer e gatos ficam circulando para fazer suas necessidades ali.
Suzana Cristina
Stayed 1 night in Feb 2025
6/10 Okay
Zaira
Feb 7, 2025
Liked: Amenities
La habitación es muy cómoda.
Zaira
Stayed 2 nights in Feb 2025
6/10 Okay
Miriam
Jan 21, 2025
Liked: Staff & service
No cumple con lo que ofrece
Miriam
Stayed 1 night in Jan 2025
10/10 Excellent
Librado
Jan 2, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Librado
Stayed 1 night in Dec 2024
10/10 Excellent
Librado
Jan 2, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Librado
Stayed 1 night in Dec 2024
8/10 Good
BrisaIrania
Dec 27, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable 😊
BrisaIrania
Stayed 1 night in Dec 2024
10/10 Excellent
Manuel
Nov 12, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Manuel
Stayed 1 night in Nov 2024
6/10 Okay
Julio Cesar
Sep 8, 2024
Xxxx
Julio Cesar
Stayed 2 nights in Sep 2024