Title: HS HOTSSON Hotel Acapulco - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=480772&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HS HOTSSON Hotel Acapulco Experience a tranquil retreat with beachside amenities. Enjoy pools for all ages and savor delicious meals from around the world. ## Photo gallery for HS HOTSSON Hotel Acapulco ![Poolside bar - HS HOTSSON Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/ebc3812b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property amenity - HS HOTSSON Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/47781790.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Suite, 2 Bedrooms, Private Pool, Ocean View - HS HOTSSON Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/0a1fd072.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Beach/ocean view - HS HOTSSON Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/f011e700.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Living room - HS HOTSSON Hotel Acapulco (Acapulco)](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/1ad96b45.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Escape to HS HOTSSON Hotel Acapulco, nestled near Condesa Beach and Papagayo Beach. Relax at the poolside bar or 24-hour gym, indulge in international cuisine at one of the 4 on-site restaurants, enjoy dry cleaning/laundry services and free WiFi. ## Reviews 8.6 Excellent ## Popular amenities - Free WiFi - Restaurant - Air conditioning - Breakfast available - Parking available ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=480772&PinnedHotelID=480772&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ### View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View ![Deluxe Room, 1 King Bed, Balcony, Partial Ocean View](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/93518616.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Balcony, Partial Ocean View 8.6 Excellent 65 reviews ### Highlights Balcony Air conditioning TV Separate bedroom Hair dryer Rainfall showerhead Cable channels Desk - 285 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/5f1a5c22.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View 8.2 Very good 70 reviews ### Highlights Balcony Air conditioning TV Separate bedroom Hair dryer Rainfall showerhead Cable channels Desk - 285 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View ![Junior Suite, 1 King Bed, Balcony, Partial Ocean View](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/92501ae5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Balcony, Partial Ocean View 10.0 Exceptional 2 reviews ### Highlights Balcony Air conditioning TV Separate bedroom Hair dryer Rainfall showerhead Cable channels Desk - 655 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View ![In-room safe, desk, laptop workspace, iron/ironing board](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/2d2178a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 2 Double Beds, Balcony, Partial Ocean View 8.4 Very good 8 reviews ### Highlights Balcony Air conditioning TV Separate bedroom Hair dryer Rainfall showerhead Cable channels Desk - 444 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Suite, 1 King Bed, Balcony, Bay View ![Suite, 1 King Bed, Balcony, Bay View](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/200dc684.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Balcony, Bay View 8.4 Very good 12 reviews ### Highlights Balcony Air conditioning TV Separate bedroom Hair dryer Rainfall showerhead Cable channels Desk - Bay view - 356 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Senior Suite, 1 King Bed, Jetted Tub ![Senior Suite, 1 King Bed, Jetted Tub](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/6ff005dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Senior Suite, 1 King Bed, Jetted Tub ### Highlights Air conditioning TV Separate bedroom Hair dryer Jetted bathtub Hydromassage showerhead Rainfall showerhead Cable channels - Bay view - 867 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View ![Presidential Suite, 2 Bedrooms, Private Pool, Ocean View](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/9eee833e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 2 Bedrooms, Private Pool, Ocean View ### Highlights Private pool Air conditioning TV 2 bedrooms Hair dryer Jetted bathtub Hydromassage showerhead Rainfall showerhead - Ocean view - 2510 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Luxury Double Room, 2 Double Beds, Accessible, Ground Floor ![Luxury Double Room, 2 Double Beds, Accessible, Ground Floor](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/106ae13a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room, 2 Double Beds, Accessible, Ground Floor 10.0 Exceptional 1 review ### Highlights Air conditioning Free cribs/infant beds Day bed Hair dryer Rainfall showerhead Cable channels Desk Located on the ground floor - 285 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Family Villa ![Family Villa | Private kitchen](https://images.trvl-media.com/lodging/1000000/490000/480800/480772/b1b6c24e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Villa ### Highlights Air conditioning 4 bedrooms Hair dryer Rainfall showerhead Private bathroom Cable channels Located on the top floor Laptop workspace - 1904 sq ft - 4 bedrooms - Sleeps 6 - 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-HS-HOTSSON-Smart-Acapulco.h480772.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-HS-HOTSSON-Smart-Acapulco.h480772.Hotel-Information) ## About the area Located on the beach, HS HOTSSON Hotel Acapulco is in Costera Acapulco, a neighborhood in Acapulco. Diana the Huntress and La Quebrada Cliffs are notable landmarks, and the area's natural beauty can be seen at Condesa Beach and Parque Papagayo. Looking to enjoy an event or a game while in town? See what's going on at Arena GNP Seguros. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ziplining nearby. [Visit our Acapulco travel guide](https://www.expedia.ca/Acapulco.dx179991) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.86036%2C-99.87633&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yWueYyGLWpp5HeAApy0F2Y60Zh8=) Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670 ### What's nearby - ![Diana Cazadora al atardecer Ciudad de México](https://images.trvl-media.com/place/6166954/6c9ad7a3-8b84-4e62-96d9-a3d883f1f791.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Diana the Huntress 7 min walk \- 0.6 km - ![Condesa Beach which includes a coastal town and a sandy beach](https://images.trvl-media.com/place/6075581/f44605f8-322b-4eb9-a1af-29cfbb368148.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Condesa Beach 7 min walk \- 0.6 km - ![papagayo rojo posado sobre una rama](https://images.trvl-media.com/place/6069985/1f9d27ce-e950-4b20-8bbe-5dd27b5a0a19.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Parque Papagayo 12 min walk \- 1.0 km - ![Wide view of Acapulco Bay from the sea taken with a drone](https://images.trvl-media.com/place/553248621576998692/fee1453b-810c-4710-af6d-73e0617f2830.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Papagayo Beach 15 min walk \- 1.3 km - Diana Galleries Mall 3 min walk \- 0.3 km ### Getting around - General Juan N. Alvarez Intl. Airport (ACA) 17 min drive ### Restaurants - Helados Santa Clara 1 min walk - Los Tarascos 2 min walk - Nude at the Beach 6 min walk - Mercado El Pueblito 3 min walk - Las gaviotas 4 min walk ## About this property ### HS HOTSSON Hotel Acapulco Hotel near Diana the Huntress Located close to Condesa Beach and Papagayo Beach, HS HOTSSON Hotel Acapulco provides a poolside bar, a terrace, and dry cleaning/laundry services. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with 2 bars and a business center. You'll also find perks like: - 4 outdoor pools and a children's pool - Buffet breakfast (surcharge), valet parking (surcharge), and an area shuttle - Express check-in, luggage storage, and a front-desk safe - A banquet hall, tour/ticket assistance, and beach umbrellas Room features All 506 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes. More conveniences in all rooms include: - Rainfall showers, free toiletries, and hair dryers - Wardrobes/closets, cable channels, and daily housekeeping ### All-inclusive details All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Children's play area - outdoor](https://images.trvl-media.com/lodging/1000000/930000/920700/920648/eda76521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Emporio Acapulco Costera Acapulco - On private beach - Pool - Spa - Kids pool 8.4 Very good 1,656 reviews CA $137 CA $164 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=920648&PinnedHotelID=920648&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/1000000/30000/26600/26560/166b7a36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Acapulco Villas Costera Acapulco - Pool - Spa - Pet friendly - Kids pool 9.2 Wonderful 1,024 reviews CA $212 CA $254 total includes taxes & fees Mar 9 - Mar 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=26560&PinnedHotelID=26560&HadPinnedHotel=true®ionId=-1&adults=2) ![Sundeck](https://images.trvl-media.com/lodging/2000000/1140000/1139600/1139576/00074fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Torres Gemelas Acapulco Costera Acapulco - Pool - Kids pool - Free WiFi - Restaurant 7.6 Good 1,011 reviews CA $75 CA $90 total includes taxes & fees Mar 4 - Mar 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=1139576&PinnedHotelID=1139576&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/54000000/53900000/53890100/53890054/9c00e14f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copacabana Beach Hotel Acapulco Costera Acapulco - Pool - All-inclusive - Free WiFi - Restaurant 8.0 Very good 1,005 reviews CA $122 CA $146 total includes taxes & fees Mar 12 - Mar 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-12&endDate=2026-03-13&selected=53890054&PinnedHotelID=53890054&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/70000/67400/67303/bda57c1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Beach Acapulco Costera Acapulco - Pool - Hot tub - All-inclusive - Kids pool 7.0 Good 1,010 reviews CA $120 CA $144 total includes taxes & fees Mar 4 - Mar 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=67303&PinnedHotelID=67303&HadPinnedHotel=true®ionId=-1&adults=2) ![Staircase](https://images.trvl-media.com/lodging/2000000/1870000/1867200/1867107/93c6ca8e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Acapulco Costera Costera Acapulco - Pool - Breakfast included - Free WiFi - Restaurant 7.8 Good 766 reviews CA $109 CA $132 total includes taxes & fees Mar 10 - Mar 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=1867107&PinnedHotelID=1867107&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/30000/23300/23260/226b2f0b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Acapulco Las Brisas - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 1,287 reviews CA $171 CA $206 total includes taxes & fees Mar 17 - Mar 18 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=23260&PinnedHotelID=23260&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; 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Check-in end time: 6 AM Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 490 for adults and MXN 230 for children - Self parking fee: MXN 175 per night - Valet parking fee: MXN 175 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Outside food and drink are not permitted on the premises. ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 12 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Gran Plaza Acapulco HS HOTSSON Smart Acapulco Hotel Crowne Plaza Hotel Acapulco HS HOTSSON Smart Hotel Crowne Plaza Acapulco Hotel Acapulco HS HOTSSON Smart ## Frequently asked questions ### Does HS HOTSSON Hotel Acapulco have a pool? ### How much does it cost to stay at HS HOTSSON Hotel Acapulco? ### Is HS HOTSSON Hotel Acapulco pet-friendly? ### How much is parking? ### What time is check-in at HS HOTSSON Hotel Acapulco? ### What time is check-out at HS HOTSSON Hotel Acapulco? ### Are there all-inclusive benefits at HS HOTSSON Hotel Acapulco? ### Where is HS HOTSSON Hotel Acapulco located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## HS HOTSSON Hotel Acapulco Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Amenities ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 570 8 - Good 249 6 - Okay 98 4 - Poor 52 2 - Terrible 41 ## Reviews ### 10/10 Excellent #### Kathy Feb 1, 2026 Staff was awesome, rooms were exceptional clean ##### Kathy Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Silvia Feb 3, 2026 Liked: Cleanliness, amenities, property conditions & facilities I’m happy the room is clean,the staff very gentle ![](https://a.travel-assets.com/ugc/hotel-reviews/60548c80-9181-4b1a-9cb9-2be3132093ab-1770151766369.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ec7644d0-8969-4039-93de-e3db87fc7786-1770151769778.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Silvia Stayed 4 nights in Jan 2026 ### 8/10 Good #### Umberto Jan 11, 2026 Liked: Cleanliness, staff & service, property conditions & facilities View was nice ##### Umberto Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### María Nov 10, 2025 Liked: Staff & service, property conditions & facilities, room comfort As always, friendly warm welcome service, clean rooms, easy access to the beach, excellent breakfast buffet! ##### María Stayed 2 nights in Aug 2025 ### 8/10 Good #### Adriana Dec 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The balcony view was amazing! The room was clean. Staff was very friendly and helpful. We enjoyed our stay! ##### Adriana Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Franklin Nov 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was nice and clean. ##### Franklin Stayed 4 nights in Nov 2025 ### 8/10 Good #### Nancy Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff & good location ##### Nancy Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Jesus Nov 10, 2025 Liked: Cleanliness, staff & service, amenities Location nice everything it's close by. The view Awesome! everything was was nice, room service nice, no complains. Would I stay again yes definitely. ##### Jesus Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Soraya Yuridia Nov 18, 2025 Liked: Cleanliness, amenities I was delighted with my stay at the Hotsson hotel. The place was spotless and the housekeeper made sure it stayed that way during my stay. I loved the customer service from everyone in the hotel, from the front desk the restaurant, the bartenders, and all the security personnel around the hotel. I will definitely go back for my next vacation. ##### Soraya Yuridia Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Galaxy Sep 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Right on the beach was great. Plenty of food options in both directions. Extra activities like dives and boating within 15-30 minutes taxi ride. Would go again to stay. ##### Galaxy Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Maria Luisa Nov 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room ##### Maria Luisa Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Sean Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service The hotel itself is decent. Spacious room, comfortable bed and really nice view. The pool area is nice, as is the beach. While some staff (like the valet and pool guys) were friendly with great service, I can't say the same for the front desk and secuity staff. We had a very unpleasant experience too long to describe here after arriving back to the property early in the morning from a concert. I will point out we were completely sober and not unruly. The front desk and security were very unprofessional and we were treated badly and with undue suspicion of not really being guests. Security wouldn't even let my wife use a nearby bathroom while we tried to sort out the issue with them and she was in extreme discomfort needing the restroom. We also had a staff member barge into our room on the scond night after only one quick knock. They entered before we could even acknowledge that we were in the room, and we were in bed and not clothed. Not so much as an apology as the staff member quickly exited when they realized we were there. I'm still not even sure why they were entering the room in the first place as the room had been cleaned earlier and we reported no issue in need of service. We were also never acknowledged as VIP expedia and were not given our welcome perk. The wifi also was super slow and at times completely gone. The hotel could definitely train staff better, starting with common courtesy. ##### Sean Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Diego Jan 24, 2026 Liked: Cleanliness, property conditions & facilities Clean room, great service. ##### Diego Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Lizette Feb 5, 2026 Liked: Cleanliness, amenities, property conditions & facilities Excelente todo. ![](https://a.travel-assets.com/ugc/hotel-reviews/557b6bc3-e3ea-41cb-910a-f4020e5bf5cb-1770323964053.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lizette Stayed 1 night in Feb 2026 ### 8/10 Good #### Tonantzin Dec 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great location. ##### Tonantzin Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Morayma Jan 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities Todo excelente!! ##### Morayma Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Alexandra Oct 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had a great time here ##### Alexandra Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Valeria Oct 28, 2025 Liked: Amenities Excellent service great food. Gladly will come back again!! ##### Valeria Stayed 2 nights in Oct 2025 ### 8/10 Good #### Luis Jan 17, 2026 Liked: Cleanliness, staff & service, property conditions & facilities L ##### Luis Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### KARINA Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo excelente ##### KARINA Stayed 3 nights in Nov 2025 ### 4/10 Poor #### Teofila Jan 26, 2026 water leak in the showers. You can hear it while sleeping. Stove was not working, we ask for help we couldn't whet any help.. toilets paper holders falling apart. staff at the front desk some ladies need more skills to threat people. ##### Teofila Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### MARIA Jan 2, 2026 Liked: Cleanliness, amenities, property conditions & facilities Yes ##### MARIA Stayed 1 night in Dec 2025 ### 8/10 Good #### Christian M Nov 29, 2025 Liked: Cleanliness, staff & service Staffing ##### Christian M Stayed 3 nights in Nov 2025 ### 6/10 Okay #### MERARI Jan 24, 2026 Liked: Property conditions & facilities Not hot water in the shower ! ##### MERARI Stayed 7 nights in Jan 2026 ### 8/10 Good #### Alfredo Oct 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente ##### Alfredo Stayed 3 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Casa Ixtapa-Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Casa-Ixtapa-Zihuatanejo.h33326477.Hotel-Information) > > [Dinosaur Trail RV Resort](https://www.expedia.ca/Drumheller-Hotels-Dinosaur-Trail-RV-Resort.h19175183.Hotel-Information) > > [Luxury & Beauty at the Grand Mayan Resorts Throughout Mexico](https://www.expedia.ca/Acapulco-Hotels-Luxury-Beauty-At-The-Grand-Mayan-Resorts-Throughout-Mexico.h39955877.Hotel-Information) > > [Casa Luz de Luna](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Casa-Luz-De-Luna.h33486763.Hotel-Information) > > [Hotel del Pescador BeachFront](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Hotel-Del-Pescador.h41345883.Hotel-Information) > > [Marina Diamante Residence Complete apartment in Acapulco Diamante](https://www.expedia.ca/Acapulco-Hotels-Marina-Diamante-Residence-Departamento-Completo-En-Acapulco-Diamante.h44555179.Hotel-Information) > > [Hilton Grand Vacations Club Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Embarc-Zihuatanejo.h1193987.Hotel-Information) > > [Hotels in Kelowna](https://www.expedia.ca/Kelowna-Hotels.d3997.Travel-Guide-Hotels) > > [Hotel Los Arcos](https://www.expedia.ca/Taxco-Hotels-Hotel-Los-Arcos.h9559960.Hotel-Information) > > [Mayan Lakes 12](https://www.expedia.ca/Acapulco-Hotels-Mayan-Lakes-12.h25149639.Hotel-Information) > > [Solez Zihuatanejo](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Solez-Zihuatanejo.h45152034.Hotel-Information) > > [Sleeps 6, amazing La Ropa bay views, newly available , over 3000 square feet!](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Newly-Available.h39038458.Hotel-Information) > > [La Isla Residences Zona Diamante Ocean Front View](https://www.expedia.ca/Acapulco-Hotels-La-Isla-Residences-Zona-Diamante-Ocean-Front-View.h87794870.Hotel-Information) > > [Casa De Los Angeles](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Casa-De-Los-Angeles.h34179975.Hotel-Information) > > [Hampton Inn By Hilton Napanee](https://www.expedia.ca/Kingston-Hotels-Hampton-Inn-By-Hilton-Napanee.h1312652.Hotel-Information) > > [Casa en Playa Encantada](https://www.expedia.ca/Acapulco-Hotels-Casa-En-Playa-Encantada.h29745355.Hotel-Information) > > [Hotel Corona Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Hotel-Corona-Zihuatanejo.h11911397.Hotel-Information) > > [Casa Encantadora is your dream vacation. 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