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Overview of HS HOTSSON Smart Acapulco

Photo gallery

Poolside Bar
On the beach, beach umbrellas
4 outdoor pools
4 outdoor pools
Terrace/Patio

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationCondesa Beach4 min walk
    Popular LocationDiana the Huntress7 min walk
    Popular LocationPapagayo Beach14 min walk
    AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)17 min drive

Choose dates to view prices

  • Suite, 1 King Bed, Balcony, Bay View

    3.6/5 guest room rating

    Room amenities

    • 356 sq ft
    • Bay view
    • Sleeps 4
    • 1 King Bed
    More detailsSuite, 1 King Bed, Balcony, Bay View
  • Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

    4.4/5 guest room rating

    Room amenities

    • 285 sq ft
    • Partial ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Balcony, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

    4.1/5 guest room rating

    Room amenities

    • 285 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Room, 2 Double Beds, Balcony, Partial Ocean View
  • Senior Suite, 1 King Bed, Jetted Tub

    Room amenities

    • 867 sq ft
    • Bay view
    • Sleeps 2
    • 1 King Bed
    More detailsSenior Suite, 1 King Bed, Jetted Tub
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View

    Room amenities

    • 655 sq ft
    • Partial ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

    4.5/5 guest room rating

    Room amenities

    • 444 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsJunior Suite, 2 Double Beds, Balcony, Partial Ocean View
  • Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

    Room amenities

    • 2510 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 2 Double Beds
    More detailsPresidential Suite, 2 Bedrooms, Private Pool, Ocean View

About this area

Acapulco

HS HOTSSON Smart Acapulco is located on the beach and in an area with good shopping. El Rollo Acapulco is a popular attraction and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Naval History Museum and Barco Palao are also worth visiting. Water skiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ziplining nearby.
Visit our Acapulco travel guide
Popular Location

What's nearby

  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk
  • Papagayo Beach - 14 min walk
  • Hornos Beach - 17 min walk
  • Parque Papagayo - 2 min drive

Getting around

  • AirportGeneral Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • NUDE AT THE BEACH — 1 min walk
  • Los Caracoles — 1 min walk
  • El Fogon — 4 min walk
  • Fisher's Acapulco — 4 min walk
  • Applebee's — 5 min walk

About this property

HS HOTSSON Smart Acapulco

Ocean-view hotel with a poolside bar, near Condesa Beach
At HS HOTSSON Smart Acapulco, hit the beach, dine onsite at NUDE AT THE BEACH, or enjoy a drink at one of the hotel's 2 bars/lounges. All 506 rooms offer free WiFi, balconies, and cable TV. Guests will also find room service, hair dryers, and safes.
HS HOTSSON Smart Acapulco offers 506 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking: MXN 120 per night
  • Valet parking: MXN 120 per night
  • Limited parking spaces
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 324 for adults and MXN 164 for children
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Children's pool

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Ballroom
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference space (9483 square feet)

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 3 PM - 6 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Renovations and closures

The property is closed between April 06 and April 30.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 324 for adults and MXN 164 for children (approximately)
  • Self parking fee: MXN 120 per night
  • Valet parking fee: MXN 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart
HS HOTSSON Smart Acapulco Hotel
HS HOTSSON Smart Acapulco Acapulco
HS HOTSSON Smart Acapulco Hotel Acapulco

Frequently asked questions

Can I cancel my reservation for free at HS HOTSSON Smart Acapulco and receive a full refund?
Yes, HS HOTSSON Smart Acapulco offers free cancellation on select room rates, because flexibility matters! Please refer to HS HOTSSON Smart Acapulco cancellation policy on our site for more details about any exclusions or requirements.
Does HS HOTSSON Smart Acapulco have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is HS HOTSSON Smart Acapulco pet-friendly?
No, pets are not allowed at this property.
How much is parking at HS HOTSSON Smart Acapulco?
Self parking is available for MXN 120 per night. Valet parking is available for MXN 120 per night. Limited spots are available.
What time is check-in at HS HOTSSON Smart Acapulco?
Check-in is from 3 PM - 6 AM. After-hours check-in is not available.
What time is check-out at HS HOTSSON Smart Acapulco?
Check-out is at noon.
Are there all-inclusive benefits at HS HOTSSON Smart Acapulco?
Some rate plans available at this hotel are all-inclusive.
Where is HS HOTSSON Smart Acapulco located?
Located in Costera Acapulco, this beachfront hotel is in the city center and within a 5-minute walk of Plaza Bahia and Condesa Beach. Diana the Huntress and Gran Plaza Shopping Mall are also within 10 minutes.
4.1
Very good
5 - Excellent
384
4 - Good
351
3 - Okay
128
2 - Poor
55
1 - Terrible
32

4.2/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children, Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great very close to everything, stores, Restaurants, Markets and Bars
Stayed 1 night in Nov 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding, food was very good, our jr suite was clean and it had everything we needed. I like everything except the lack of common sense of some staff who requested the use of the muzzle on pool and beach areas.
Stayed 4 nights in Nov 2020

3/5 Okay

Travelled with family, Business traveller
Happy face iconLiked: Amenities
Sad face IconDisliked: Staff & service
Stayed 3 nights in Oct 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Near local areas, quick access to the beach and the resort.
Stayed 4 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are nice and cared All the staff services from the bars al kindly
Stayed 2 nights in Oct 2020