Title: Encanto Acapulco - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Encanto Acapulco A restorative coastal retreat where travelers can indulge in rejuvenating spa treatments, savor delicious cuisine, and take in stunning ocean panoramas ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/4dca631d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/b86eeff7-5aae-40aa-8f84-3c405f3aaf67-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![1 bedroom, premium bedding, down comforters, minibar](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/bb6d008c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/3943ac0b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Room, 1 King Bed, Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/7dadc8c7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Encanto Acapulco offers ocean views and comfort. Refresh with facials or hot stone massages at Spa Mar Abierto, then enjoy Mexican dishes at two restaurants. The property features a swim-up bar, sun-drenched outdoor pool with loungers, and free WiFi in all rooms. VIP Access 9.0 Wonderful ## Popular amenities - Hot tub - Bar - Pool - Breakfast available - Room service - Gym VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 15 - Oct. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 16 - Oct. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=3433604&PinnedHotelID=3433604&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Standard Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/8887365b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Ocean View 9.0 Wonderful 4 reviews ### Highlights Balcony Air conditioning Free cribs/infant beds LCD TV Separate bedroom Premium bedding Down duvet Blackout drapes/curtains - 646 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Deluxe Room, 1 Bedroom, Private Pool, Ocean View](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/220bc8ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Bedroom, Private Pool, Ocean View 9.2 Wonderful 5 reviews ### Highlights Furnished patio Private pool Air conditioning Free cribs/infant beds LCD TV Separate bedroom Premium bedding Down duvet - 1071 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Comfort Room, 2 Double Beds, Ocean View](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/58c1cce6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 2 Double Beds, Ocean View ### Highlights Balcony Air conditioning Free cribs/infant beds LCD TV Separate bedroom Premium bedding Down duvet Blackout drapes/curtains - 646 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ![Panoramic Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/4000000/3440000/3433700/3433604/737730c5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Room, 1 King Bed, Ocean View 10.0 Exceptional 2 reviews ### Highlights Balcony Individually decorated Air conditioning Free cribs/infant beds LCD TV Separate bedroom Premium bedding Down duvet - 969 sq ft - Ocean view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information) ## About the area Brisas del Marqués, a neighborhood in Acapulco, is home to Encanto Acapulco. Naval History Museum and Forum de Mundo Imperial are cultural highlights, and some of the area's activities can be experienced at Acapulco Golf Club and Club de Yates de Acapulco. Botanical Gardens of Acapulco and Barco Palao are also worth visiting. Spend some time exploring the area's activities, including golfing. [Visit our Acapulco travel guide](https://www.expedia.ca/Acapulco.dx179991) [View more Resorts in Acapulco](https://www.expedia.ca/Acapulco-Resort-Hotels.d179991-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.81446%2C-99.86079&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RpCj6LGIDvBidNBS-gLndfkunqE=) Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887 ### What's nearby - Punta Diamante Beach - 6 min drive - 4.2 km - Icacos Beach - 6 min drive - 4.9 km - Arena GNP Seguros - 8 min drive - 7.1 km - Condesa Beach - 10 min drive - 8.6 km - Papagayo Beach - 11 min drive - 10.5 km ### Getting around - General Juan N. Alvarez Intl. Airport (ACA) - 15 min drive ### Restaurants - ‪Zibu - ‬4 min drive - ‪Sí Señor Acapulco - ‬8 min drive - ‪Praya - ‬8 min drive - ‪Sirocco - ‬4 min drive - ‪Hotel Encanto - ‬5 min walk ## About this property ### Encanto Acapulco Luxury boutique resort located in Brisas del Marqués At Encanto Acapulco, you can look forward to a swim-up bar, a poolside bar, and a free daily manager's reception. Indulge in a deep-tissue massage, aromatherapy, and a manicure/pedicure at Spa Mar Abierto, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. In addition to a terrace and a hair salon, guests can connect to free in-room WiFi. Additional perks include: - An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar - Free valet parking - Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station - Babysitting (surcharge), a banquet hall, and a front-desk safe Room features All guestrooms at Encanto Acapulco boast comforts such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning. Extra amenities include: - Bathrooms with rainfall showers and free toiletries - 42-inch LCD TVs with streaming services and premium channels - Children's slippers, daily housekeeping, and phones ## Similar properties ![Ocean Front Pool Villa](https://images.trvl-media.com/lodging/4000000/3420000/3412300/3412223/541a1ecf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Banyan Tree Cabo Marques Acapulco - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 701 reviews CA $335 CA $453 total includes taxes & fees Oct 23 - Oct 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=3412223&PinnedHotelID=3412223&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/30000/23300/23260/5502867c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Acapulco Las Brisas - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 1,164 reviews CA $128 CA $153 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=23260&PinnedHotelID=23260&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; Mexican cuisine](https://images.trvl-media.com/lodging/1000000/10000/5600/5544/3ae2aac1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Camino Real Acapulco Diamante Pichilingue - 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Pool - All-inclusive - Pet-friendly - Restaurant 8.2 Very good 1,009 reviews CA $127 CA $171 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=12592270&PinnedHotelID=12592270&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/13000000/12610000/12605400/12605366/48fcef04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pierre Mundo Imperial Granjas del Marqués - Pool - All-inclusive - Pet-friendly - Restaurant 8.4 Very good 1,007 reviews CA $101 CA $141 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=12605366&PinnedHotelID=12605366&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/470000/460600/460536/6510f3d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ritz Acapulco Hotel All Inclusive Costera Acapulco - Pool - All-inclusive - Kids pool - Free WiFi 8.2 Very good 1,130 reviews CA $210 CA $252 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=460536&PinnedHotelID=460536&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/1000000/20000/10200/10125/8f1a6cd9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Royal Beach Acapulco - All Inclusive Playa Guitarrón - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 55 reviews CA $206 CA $247 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=10125&PinnedHotelID=10125&HadPinnedHotel=true®ionId=-1&adults=2) ![Children's play area - outdoor](https://images.trvl-media.com/lodging/1000000/930000/920700/920648/eda76521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Emporio Acapulco Costera Acapulco - On private beach - Pool - Spa - Kids pool 8.4 Very good 1,487 reviews CA $139 CA $167 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=920648&PinnedHotelID=920648&HadPinnedHotel=true®ionId=-1&adults=2) ![6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2200000/2191800/2191784/775dc41c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palacio Mundo Imperial Puente del Mar - Pool - Hot tub - All-inclusive - Spa 8.2 Very good 1,008 reviews CA $108 CA $148 total includes taxes & fees Oct 16 - Oct 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=2191784&PinnedHotelID=2191784&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - 24-hour roundtrip airport shuttle on request for a surcharge - Beach shuttle (surcharge) - Shopping center shuttle (surcharge) - Free covered valet parking on site ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 55 to 500 for adults and USD 28 to 250 for children - 2 bars/lounges - 2 restaurants - A poolside bar - A swim-up bar - Free daily manager's reception ### Restaurants on site - Restaurante Origen - RestauranteTerraza ### Things to do - Full-service spa - Health club - Hot tub - Library - Outdoor pool ### Family friendly - Babysitting (surcharge) - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference center (1,018 square feet of space) - Meeting rooms ### Outdoors - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Spa open daily - Sports massages - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Pool access ramp on site - Pool hoist on site - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 2 buildings - 5 floors - Banquet hall - Beaux Arts architecture - Built in 2009 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Children's slippers - Free toiletries - Hair dryer - Partially-open bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LCD TV with premium cable channels - iPod dock - Streaming services ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning - Free local calls - Free long-distance calls - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 55 to 500 for adults, and USD 28 to 250 for children - Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Children under 11 years old are not allowed in the swimming pool without adult supervision Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Encanto Acapulco Encanto Hotel Hotel Encanto Acapulco Encanto Acapulco Hotel Encanto Acapulco Resort Encanto Resort Hotel Encanto Encanto Acapulco Resort Encanto Acapulco Acapulco Encanto Acapulco Resort Acapulco ## Frequently asked questions ### Does Encanto Acapulco have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM. ### How much does it cost to stay at Encanto Acapulco? > As of Oct 15, 2025, prices found for a 1-night stay for 2 adults at Encanto Acapulco on Nov 2, 2025 start from CA $303.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Acapulco-Hotels-Encanto-Acapulco.h3433604.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Encanto Acapulco pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Encanto Acapulco? > Valet parking is free at this property. ### What time is check-in at Encanto Acapulco? > Check-in start time: 3 PM; Check-in end time: anytime. ### What time is check-out at Encanto Acapulco? > Check-out is at noon. ### Does Encanto Acapulco provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 90 per vehicle applies. ### Where is Encanto Acapulco located? > Located in Brisas del Marqués, this luxury resort is steps from Capilla Del Atardecer, and within 3 mi (5 km) of Chapel of Peace and Playa Puerto Marqués. Bahía de Puerto Marqués and Guitarrón Beach are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Encanto Acapulco Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.4 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 343 8 - Good 90 6 - Okay 25 4 - Poor 13 2 - Terrible 21 ### 10/10 Excellent #### Verified traveller Oct 18, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best in Acapulco! Warm service and the best views of the Acapulco Bay! Origen restaurant is a must! ![](https://a.travel-assets.com/ugc/hotel-reviews/6D7542D612D6A2DD832E62F82FF272234D172CA01666137414192.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4B7E4A787ABAEBBD233BB5FD70DDE585843037C41666137421995.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DFE9E560D831EDA5549F13B71C5BBEA83CB13F141666137415869.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/01046B41F040628D3C7F5D78AF40798DC3BDCBD41666137625535.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Oct 2022 ### 10/10 Excellent #### Julian Apr 9, 2025 Liked: Cleanliness, staff & service, amenities . ##### Julian Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Gabriela May 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing experience the property has great view and the service is excellent!! ##### Gabriela Stayed 2 nights in May 2023 ### 10/10 Excellent #### Magally Jun 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent! ##### Magally Stayed 2 nights in May 2024 ### 10/10 Excellent #### nathan Mar 2, 2023 Liked: Staff & service, amenities, property conditions & facilities Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property! ##### nathan Stayed 5 nights in Feb 2023 ### 10/10 Excellent #### Isaac Dec 26, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities amazing ##### Isaac ### 6/10 Okay #### Diego May 13, 2024 Liked: Cleanliness, amenities, property conditions & facilities The service is friendly but really slow ##### Diego Stayed 2 nights in May 2024 ### 8/10 Good #### Richard Apr 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️ ##### Richard Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Noely Oct 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy agradable ,el personal de recepción muy amable , nos recibieron con unos tragos muy originales del estado de Guerrero, las vistas preciosas a la bahía y la puesta de sol fue el mejor escenario, volveremos pronto! ![](https://a.travel-assets.com/ugc/hotel-reviews/b8660520-ced9-4d7c-ba24-03af65117bdf-1759810539618.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/19e84449-bcf3-4aba-afdb-d74a3e03b138-1759810539881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/79abdb45-3dd0-471d-9c82-ac0ec803aadd-1759810541275.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Noely Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Rafael Sep 15, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities La propiedad necesita mantenimiento urgente. Se llama DES Encanto porque llegas con altas expectativas por lo que pagas y termina desencantado. JAMÁS volvería por lo que pagas y lo que ofrece el hotel. Está desproporcionado completamente. Con ese mismo costo puedes buscar una opción que si valga lo que pagas. ##### Rafael Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Ursus Sep 8, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La alberca terrible. Toda despintada y sucia. El servicio de los meseros muy malos El check inn era a las 3:00 pm y nos dieron la habitación hasta las 4:30 pm. ![](https://a.travel-assets.com/ugc/hotel-reviews/0ca0c4fa-fb26-4a6f-9e7e-66134df07bf1-1757291749235.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/16106b94-4b6e-47c7-93bb-a3dda82d969e-1757291749203.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99a21982-c67b-4ae3-b76e-3597fd777e4c-1757291749356.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/be7260ae-5953-443c-9106-258689df511a-1757291749157.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ursus Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Patricio Eduardo Jul 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tpdo muy bueno. ##### Patricio Eduardo Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Marcos Jul 2, 2025 Liked: Cleanliness, staff & service, room comfort ##### Marcos Stayed 3 nights in May 2025 ### 10/10 Excellent #### Gabriela May 26, 2025 Liked: Cleanliness, staff & service, amenities Nos quedamos sin agua a medio gas njsbonae en la regadera ##### Gabriela Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Jose Ramon May 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Jose Ramon Stayed 3 nights in May 2025 ### 8/10 Good #### Alejandro Apr 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen hotel que todavía tiene posibilidades de En general todo el personal muy atento. Hubo algunos detalles, desde tener que mandar a alguien de mantenimiento para arreglar una llave que goteaba, un tubo de la regadera zafado y lo más increible de todo, no tenían cobijas!!! Frente a nuestra alberca hubo un espejo de agua que hoy se ve muy desarreglado y una obra parada que afecta la vista y la decoración. Por último, nos llevamos la sorpresa de que permiten apartar camastros... lo cual no es digno de un hotel de esta categoría. ##### Alejandro Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Karla Apr 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Simplemente maravilloso!! ##### Karla Stayed 1 night in Mar 2025 ### 10/10 Excellent #### David Mar 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel es una maravilla. La atención de todo el personal es muy muy muy bueno. Sin duda regresaré como lo hemos hecho antes. Todo el staff nos brindó la mejor de las atenciones. Gracias totales. ##### David Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Jose Ramon Mar 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Jose Ramon Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### Verified traveller Feb 5, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel viejo y sucio El hotel tenía sábanas y toallas viejas. La habitación tenia una limpieza deficiente, el piso tenía mucho polvo. Pedimos servicio al cuarto y tuvimos infección estomacal por una hamburguesa en mal estado. En general el hotel no tiene mantenimiento y la limpieza fue muy mala. Hace unos años nos había gustado este hotel, pero actualmente ha decaído. ##### Verified traveller Stayed 2 nights in Feb 2025 ### 8/10 Good #### Luis Gerardo Feb 5, 2025 Liked: Cleanliness, property conditions & facilities Es una belleza de hotel, sin embargo hay que darle mantenimiento a la alberca. El servicio del mesero de la alberca es pésimo, está enojado, en la cuenta agrega platillos que no pedimos. Es grosero. La habitación es una belleza, faltan amenidades, el jabón es escaso. El servicio del restaurante es lentísimo. Los alimentos muy buenos Amo el hotel! seguiremos visitándolo, ojalá hagan algo con el mesero de la alberca! , ##### Luis Gerardo Stayed 3 nights in Feb 2025 ### 4/10 Poor #### María del Rocío Feb 3, 2025 Liked: Cleanliness, staff & service, room comfort #### Decepcionada Por el precio que pagas esperas mucho, pero en nuestra experiencia faltaron muchas cosas, cuando llegamos (6pm) no tenían nuestra habitación, esperamos como 3 horas y nos la dieron una habitación que tenía fuga de agua y la tele no servía :/ La comida es mala. El hotel es hermoso y el servicio bueno pero le hace falta calidad a las cosas. ![El atardecer se ve precioso del Hotel ](https://a.travel-assets.com/ugc/hotel-reviews/7B374994B687CB07A727E7AF2709B9724F5578251738618929691.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Tiene un diseño arquitectónico muy cool ](https://a.travel-assets.com/ugc/hotel-reviews/905B3FE32AD4A8362FC116B7623BF3E4FAABAF3C1738618929021.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![La habitación que teníamos Fue con alberca privada ](https://a.travel-assets.com/ugc/hotel-reviews/1A63CA5D3D155235DDE2616BA536E3AB11320BB91738618931266.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### María del Rocío Stayed 2 nights in Feb 2025 ### 4/10 Poor #### FRANCISCO Dec 28, 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Bonito, pero no volveré El hotel muy bonito y la comida espectacular. Las albercas necesitan mantenimiento. Durante mi estancia pedí una cobija y me dijeron que “no manejaban cobijas” ¿en un hotel? me pareció bastante anormal. Todo lo demás estuvo perfecto hasta nuestro check out. Lo hicieron bastante complicado y hasta ahora me siguen poniendo pretextos para no entregarme mi factura. ##### FRANCISCO Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Amalia Dec 4, 2024 Liked: Cleanliness ##### Amalia Stayed 1 night in Dec 2024 ### 8/10 Good #### German Oct 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Alimentos un poco malos servicio excelente ##### German Stayed 1 night in Oct 2024 ## Expedia's Latest Trends ### Hotels > [Thompson Zihuatanejo, A Beach Resort, by Hyatt](https://www.expedia.ca/Zihuatanejo-Hotels-Thompson-Zihuatanejo.h530278.Hotel-Information) > > [Ritz Acapulco Hotel All Inclusive](https://www.expedia.ca/Acapulco-Hotels-Ritz-Acapulco-Hotel-De-Playa.h460536.Hotel-Information) > > [Hotels in Dieppe](https://www.expedia.ca/Dieppe-Hotels.d57817.Travel-Guide-Hotels) > > [HS HOTSSON Hotel Acapulco](https://www.expedia.ca/Acapulco-Hotels-HS-HOTSSON-Smart-Acapulco.h480772.Hotel-Information) > > [Hotels in Maui](https://www.expedia.ca/Maui-Hotels.d180073.Travel-Guide-Hotels) > > [Hotel Aura del Mar](https://www.expedia.ca/Zihuatanejo-Hotels-Hotel-Aura-Del-Mar.h1152128.Hotel-Information) > > [Hotel Irma](https://www.expedia.ca/Zihuatanejo-Hotels-Hotel-Irma.h173536.Hotel-Information) > > [Playa Suites](https://www.expedia.ca/Acapulco-Hotels-Playa-Suites.h1397726.Hotel-Information) > > [Dreams La Romana Resort & Spa - All Inclusive](https://www.expedia.ca/San-Rafael-Del-Yuma-Hotels-Hilton-La-Romana.h662588.Hotel-Information) > > [Hilton Grand Vacations Club Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Embarc-Zihuatanejo.h1193987.Hotel-Information) > > [Hotel Palacio Mundo Imperial](https://www.expedia.ca/Acapulco-Hotels-Hotel-Palacio-Mundo-Imperial.h2191784.Hotel-Information) > > [Courtyard by Marriott Kingston Highway 401/Division Street](https://www.expedia.ca/Kingston-Hotels-Courtyard-By-Marriott-Kingston-Highway-401Division-Street.h3581010.Hotel-Information) > > [Dreams Acapulco Resorts & Spa - All Inclusive](https://www.expedia.ca/Acapulco-Hotels-Dreams-Acapulco-Resort-Spa-All-Inclusive.h36777013.Hotel-Information) > > [Princess Mundo Imperial](https://www.expedia.ca/Acapulco-Hotels-Princess-Mundo-Imperial.h12592270.Hotel-Information) > > [Filmores Hotel](https://www.expedia.ca/Toronto-Hotels-Filmores-Hotel.h34108153.Hotel-Information) > > [Hotels in Hamilton](https://www.expedia.ca/Hamilton-Hotels.d3963.Travel-Guide-Hotels) > > [Catalina Beach Resort](https://www.expedia.ca/Zihuatanejo-Hotels-Catalina-Beach-Resort.h64050.Hotel-Information) > > [Family Hotels in Mexico](https://www.expedia.ca/Destinations-In-Mexico-Family-Hotel.0-0-d117-tFamilyHotel.Hotel-Filter-Destinations) > > [Las Brisas Acapulco](https://www.expedia.ca/Acapulco-Hotels-Las-Brisas-Acapulco.h23260.Hotel-Information) > > [Krystal Beach Acapulco](https://www.expedia.ca/Acapulco-Hotels-Krystal-Beach-Acapulco.h67303.Hotel-Information) > > [Las Torres Gemelas Acapulco](https://www.expedia.ca/Acapulco-Hotels-Las-Torres-Gemelas-Acapulco.h1139576.Hotel-Information) > > [Hotel Emporio Acapulco](https://www.expedia.ca/Acapulco-Hotels-Hotel-Emporio-Acapulco.h920648.Hotel-Information) > > [Solez Zihuatanejo](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Solez-Zihuatanejo.h45152034.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to London (LHR)](https://www.expedia.ca/lp/flights/yyz/lhr/toronto-to-london) > > [Flights from Calgary](https://www.expedia.ca/lp/flights/178245/flights-from-calgary) > > [Flights from London (YXU) to Ottawa (YOW)](https://www.expedia.ca/lp/flights/yxu/yow/london-to-ottawa) ### Cars > [Car rentals in Winnipeg](https://www.expedia.ca/Car-Rentals-In-Winnipeg.d6141041.Car-Rental-Guide) > > [Car rentals in Montreal](https://www.expedia.ca/Car-Rentals-In-Montreal.d178288.Car-Rental-Guide) ### Activities > [Things to do in Puerto Plata](https://www.expedia.ca/Things-To-Do-In-Puerto-Plata.d6048790.Travel-Guide-Activities) ### Packages > [Barbados Vacations](https://www.expedia.ca/Barbados.d16.Destination-Travel-Guides)