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Reviews of Golden Tulip Downtown Abu Dhabi

4 out of 5
Golden Tulip Downtown Abu Dhabi
Fatima Bint Mubarak Street, Abu Dhabi

Reviews

8.0

Very good

Rating 10 - Excellent. 88 out of 202 reviews" "
Rating 8 - Good. 59 out of 202 reviews" "
Rating 6 - Okay. 31 out of 202 reviews" "
Rating 4 - Poor. 14 out of 202 reviews" "
Rating 2 - Terrible. 10 out of 202 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Christine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The pictures look very enticing but getting in the room floor has stains. Im not sure if they steamed it to get the dirt and stains. And then, I called a week prior to hotel reservation for a late check out but they still kicked us out. The hotel is very hard to find on google maps, or waze. When ordering food, delivery guys cannot also find the hotel.
Stayed 2 nights in Apr 2024
Response from Golden Tulip Downtown Abu Dhabi on Apr 30, 2024
Dear Valued guest,We are genuinely sorry to hear that your experience did not meet your expectations. Providing exceptional guest experiences is our top priority, and we regret any inconvenience or disappointment caused during your time with us. We strive to maintain high standards of cleanliness and attention to detail, and we will address this matter immediately with our housekeeping team. Your comments will serve as a reminder to them of the importance of their role in providing a comfortable and immaculate environment for our guests.Please accept our sincerest apologies!

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were kind and helpful. I’ve stayed at this property twice and will always book here when Available
Stayed 2 nights in Jan 2024
Response from Golden Tulip Downtown Abu Dhabi on Apr 27, 2024
Dear Valued guest, Thank you for your feedback. We are looking forward to welcome you again.

10/10 Excellent

Ijaz Ahamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel at a good location, easily accessible Value for money, reasonable priced.
Stayed 3 nights in Apr 2024
Response from Golden Tulip Downtown Abu Dhabi on Apr 23, 2024
Dear Valued guest, Thank you for your feedback. We are looking forward to welcome you again.

10/10 Excellent

Kathleen

Staff were very nice and helpful. Requested an ironing board and it was delivered within 15 mins. Room was clean and spacious. Lots of shopping and restaurants within walking distance.
Stayed 2 nights in Feb 2024
Response from Golden Tulip Downtown Abu Dhabi on Apr 7, 2024
Dear Valued guest,Thanks so much for sharing your experience with us. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”

4/10 Poor

Dinesh

Liked: Staff & service
Disliked: Cleanliness
Carpet is overdue
Stayed 2 nights in Feb 2024
Response from Management Team on Mar 4, 2024
Dear Valued guest,Thank you for your feedback. We do apologies for inconvenience caused during your stay. Your comment has passed to concern department and we will take action accordingly. Thank youPlease accept our sincerest apologies!

4/10 Poor

Ismail

Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Management Team on Feb 25, 2024
Dear Valued guest, Thank you for your feedback. We are looking forward to welcome you again.

10/10 Excellent

Majid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good service
Stayed 1 night in Feb 2024
Response from Management Team on Feb 25, 2024
Dear Valued guest, Thank you for your feedback. We are looking forward to welcome you again.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Basic, budget hotel.
Basic, budget hotel. Service mediocre. Food mediocre.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kourtneigh-Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner was really nice, greeted us every time we came back to the hotel at any time. Very nice staff. One of my best experiences in a foreign country. They made me feel at home.
Stayed 7 nights in Oct 2023

8/10 Good

Moutie

Travelled with family
Liked: Staff & service
We had some issues that was not supposed to be in 4 stars hotel in abu dhabi where the standards are supposed to be a way higher .. the staff did their best to solve it upon request .. for sure it is not 4 stars hotel .. i would say 2 or 3 at most ..
Stayed 3 nights in Nov 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs.

8/10 Good

Andrew

Liked: Cleanliness, staff & service
For me this is a good clean hotel with nice staff. Happy with my room. My one big problem was the dreadful wifi, which was pretty much unusable.
Stayed 4 nights in Nov 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs.

8/10 Good

Samad

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Average Stay
lifts are very slow and some are not working. Reception staff is kind of rude in dealing. the internet is a mess in the hotel and in the rooms as well.
Stayed 1 night in Nov 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest,Thank you for your feedback. We do apologies for inconvenience caused during your stay. Your comment has passed to concern department and we will take action accordingly. Thank youPlease accept our sincerest apologies!

8/10 Good

Mohammed-Kamal

Liked: Cleanliness, property conditions & facilities
Had a lovely stay at this hotel.
Stayed 2 nights in Nov 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs.

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view! I stayed on the 14th floor. The room was clean, smelled pleasant, and very spacious.
Stayed 1 night in Nov 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs.

10/10 Excellent

Callum, crawley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot explain how great this place is for the price. Brilliant size rooms, good staff and all the facilities you need. Would recommend.
Stayed 8 nights in Oct 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs.

8/10 Good

ZAID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: This is in downtown, so, everything is close, nice staff. Cons: This is a 3.5 stars hotel according to the US standards, so, don't except 5 start room, furniture, amenities, etc.
Stayed 6 nights in Oct 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timing issues!
This isn’t the first time I stay at the golden tulip and it was always a good stay. However this time, wasn’t very pleasant. First the AC kept working even though I put it off, and it read OFF on the screen. Second, the receptionist dialed my room number for a wake up call, that I did not ask for, at 6 am TWICE; first time they rang once and hang up (probably they weren’t sure about the number) then the second time few seconds after they called again til I picked up! But that wasn’t all, for some reason whoever is in charge of the WhatsApp business number seems to think it’s appropriate to send a WhatsApp message asking me to rate my stay at 5 am and then again at 6:06 am!
Stayed 1 night in Oct 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest,Thank you for your feedback. We do apologies for inconvenience caused during your stay. Your comment has passed to concern department and we will take action accordingly. Thank youPlease accept our sincerest apologies!

8/10 Good

Ofelia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good service, friendly staff, near to all amities, clean, you got what you paid for.
Stayed 2 nights in Oct 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs.

10/10 Excellent

Fuad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs.

8/10 Good

Ludwig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
All clean and nice, great staff, just small details to take down the score
Stayed 2 nights in Oct 2023
Response from Management Team on Dec 9, 2023
Dear Valued guest, Thank you for your recent stay with us and for sharing your review. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We do hope that you will consider us again for your future accommodation needs.

10/10 Excellent

Farah Neal

Stayed 6 nights in Sep 2023

4/10 Poor

MOHAMED ARIF

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Samer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Change the housekeeping staff
Affordable hotel room. The housekeeping was terrible. They didn't change the face towel for a week.
Stayed 16 nights in Aug 2023

6/10 Okay

Reem

The hotel is in a central location, surrounded by shops and restaurants. The room was big, and the bathroom had a shower and bathtub. The room was somewhat clean, but the carpet could use a deep cleaning; the closet had a weird smell, not in a good way. I arrived from a very long flight earlier, at 12:30 p.m., but they asked me to wait until 2 p.m. so I could check-in. The Gym is good. The pool is on the roof, with no access to the elevator. You need to take the stairs for one and a half floors.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ricardo M

Travelled with group
Liked: Property conditions & facilities, room comfort
Great valie for the money. Centrally located, clean, nice gym and pool.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ruta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and great staying
Stayed 10 nights in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Carson

Stayed 1 night in Aug 2023

10/10 Excellent

Mohamed Tarig ishag Ahamed

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice 👍
Stayed 1 night in Aug 2023

10/10 Excellent

Mohammed, Dothan

Liked: Cleanliness, property conditions & facilities
Its quite convenient for the business being in the center of the city. The only missing is the room service
Stayed 1 night in Jul 2023

10/10 Excellent

GIRGIS

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 15 nights in Jul 2023

4/10 Poor

Srikanth

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Nicolas

Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine. Breakfast was good.
Stayed 1 night in May 2023

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was possible to check in at 4am without any problem.
Stayed 2 nights in Apr 2023

6/10 Okay

José m

Travelled with group
Liked: Cleanliness, staff & service
Not very clean in surroundings of the building

2/10 Terrible

Hussain, Qatif

Disliked: Cleanliness, staff & service
Not good at all

2/10 Terrible

Muhammad

Liked: Cleanliness
Disliked: Staff & service
They don't allow more than 2 people to visit you like some sort of prison or COVID quarantine. They charge 35 AED per person for a person visiting you and keep their emirates ID/passport with them. Extremely rude staff. Never going there again.
Stayed 1 night in Sep 2022

10/10 Excellent

Bacel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

nghaimish

Travelled with family
Disliked: Room comfort
Noise poor internet
Stayed 1 night in Jul 2022

10/10 Excellent

KALESH

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Sreenath

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need a reciept for extra charges
Room is very clean and comfortable stay and its the middle of the city. Unfortunately i had a bad experience from hotel staff because the receptionist charge 25 dhs for my each guest. I book room for my self only and i had a visitor afternoon but they didn't informed me anything about the charge but the next day morning have 2 visitor then receptionist told me have to pay 75dhs for the each guest this was my first experience since 12 years in uae. I request her invoice for the extra payment 75 dhs but she refused and the way she talk very rude.
Stayed 1 night in Jul 2022

10/10 Excellent

Samer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The staff were very friendly and responsive to every single issue ir request. They offered me an extra large suite for compensation of the shortage of Wi-Fi in the first night. I will definitely come back again
Stayed 16 nights in Jun 2022

6/10 Okay

Ellis, Everett

Business traveller
Liked: Staff & service, amenities
Staff were very helpful and professional. A billing dispute was incurred at checkin but was promptly resolved. Staff took actions to ensure That I paid the quoted / confirmed price and a credit was promptly issued to my account for the overcharge. The staff helped me with phone issue (SIM card purchased not working), guidance on locations and were very prompt to assist with transportation. Food ordered from room service was plentiful and well done. Bed in room had spring that was dislodged, although bed was very large and this did not affect my sleep, if two persons were assign the room it would have been issue. Wi-Fi that ceased to function was not corrected until the following evening.
Stayed 8 nights in Feb 2022
Response from Dalia Atallah Guest Relations&Marketing Executive on Mar 9, 2022
Hello Ellis Thank you for your amazing feedback! Glad you enjoyed your stay We hope to see you again.

8/10 Good

Mahmoud

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, standard features, sanitized thoroughly, relatively new area around it but packed and lively till midnight. Tight bathroom and standard room is annoyingly full of furniture which limits your usable space (got a suite but checked the standard room).
Stayed 1 night in Feb 2022
Response from Dalia Atallah,Guest Relations&Marketing Executive on Mar 9, 2022
Hello, Thank you for your review and for choosing our hotel. Suite rooms are upon availability. Hope to see you again soon:)

10/10 Excellent

johan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

2/10 Terrible

Kabir

Liked: Staff & service
Disliked: Amenities
I didnt like the launder
Stayed 4 nights in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021