Breakfast and dinner served, local and international cuisine
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Reviews of Art Hotel Aachen Superior

4 out of 5
Art Hotel Aachen Superior
Am Branderhof 101, Aachen, NRW

Reviews

8.6

Excellent

Rating 10 - Excellent. 269 out of 603 reviews" "
Rating 8 - Good. 257 out of 603 reviews" "
Rating 6 - Okay. 51 out of 603 reviews" "
Rating 4 - Poor. 20 out of 603 reviews" "
Rating 2 - Terrible. 6 out of 603 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gerasim

Bad service
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restful weekend stay.
Stayed 2 nights in Mar 2024

8/10 Good

Chris

Travelled with family
Extra costs to keep in mind
Please note that the Swimming Pool costs €3.50 per person and the sauna costs €12 per person. A nice property which is a little out of the way, but very pleasant.
Stayed 1 night in Jan 2024

10/10 Excellent

IMAD EDDINA

Stayed 3 nights in Jan 2024

10/10 Excellent

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant and helpful staff rooms very comfortable and quiet. Restaurant needs more fish options
Stayed 1 night in Oct 2023

10/10 Excellent

Gerhard

Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern facilities, excellent food options for breakfast
Stayed 1 night in Sep 2023

6/10 Okay

Stefano

Business traveller
Disliked: Cleanliness, property conditions & facilities
Lack of maintenance
First room 243, was not a 4 star hotel room. In bad condition, it seems a room from the ‘60s. Changed room, 121 was good and in order with 1 out of 2 blinders working.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andy

Stayed 1 night in Jul 2023

6/10 Okay

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extras
You have to pay for everything in the hotel extra for example I was staying for two week I have to pay every time I want to use the pool
Stayed 3 nights in Jun 2023

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend family stay
Great hotel for families. Rooms are big and children have their own space. Breakfast was superb and plentiful. Would definitely stay there again. Staff were friendly and professional. Great location, 2 great parks within walking distance.
Stayed 1 night in May 2023

6/10 Okay

Maureen

Stayed 1 night in Apr 2023

8/10 Good

Robert

Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
disappointing front desk attitude
When checked out we had disagreement on how invoices could be handled. The lady at the front desk immediately went aggressive, raising voice, calling us ‘very rude’, saying ‘I know the type of people like you’, ‘don’t come back’, etc. Later on when we discussed with the supervisor about the situation, instead of apologizing, she re-iterated her comments and defended herself being right, in spite of two colleagues felt apologetic. Was a real pity to have an aggressive employee at the front desk as the hotel itself is nice - good size of room, sauna, and breakfast.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ismail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay and very clean property
Stayed 1 night in Sep 2022

10/10 Excellent

Geoffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff friendly and helpful
Stayed 5 nights in Aug 2022

6/10 Okay

Farshid

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was good but there were spiders in our room, and my daughter is afraid of spiders so she couldn't sleep well. Early in the morning there were 2 big vans behind the French door of our room (which opens to the garden) I got up because I didn't feel safe. I attach the picture.
Stayed 1 night in Jul 2022

8/10 Good

F

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with miserable WIFI
I received a pleasant welcome and my room turned out to be very spacious with a comfortable bed. The location affords a good sleep quality as it is in a very quiet residential area away from the main part of Aachen but within walking distance of the city centre. The breakfast buffet is generous in choice and quality. However, there were a few critical flaws. On the first night, the wifi was non -existent for some time until a staff member contacted an IT support person. From then on, the internet worked very slowly some of the time but often broke down, forcing a restart of what I was doing. This hit and miss persisted throughout the 2 days of my stay. There were no tea / coffee making facilities in the room, which for a hotel of this price range I would have expected. The hotel surcharge for pool use. I think this is not conducive of good customer relations. Overall, I am sad that such an otherwise excellent hotel imposes such shortcomings on their clientele.
Stayed 2 nights in Jul 2022

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing
Stayed 4 nights in Jun 2022

10/10 Excellent

Scott

Stayed 1 night in Jun 2022

10/10 Excellent

Himawan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A little bit out of the city center, but the room size is unbelievable- more like an apartment than a hotel room -with its own front yard.
Stayed 1 night in Apr 2022

10/10 Excellent

Tonin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms ,quiet, safe underground parking.
Stayed 1 night in Mar 2022

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the family.
Very clean and spacious rooms. Breakfast was a good value with the room, buying it separate for 20Euro P.person seems pricey. The pool is basic, still the kids had fun. The Finn and Turkish step sauna seemed great, small but fully equipped Sauna area. Unfortunately we did not have time during our short stay.
Stayed 1 night in Dec 2021

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here was fabulous! The staff speaks great English and were very nice! The restaurant was closed which was a bummer but due to unforeseen circumstances. Pool was nice!
Stayed 2 nights in Dec 2021

10/10 Excellent

Muath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nothing less than perfect
Wow what a great place . And the staff were just amazing nothing was to much . The toom was really nice . The pool was perfect and the breakfasts was nothing more than perfect . We will use the art hotel again and recommend to everyone
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Huge room, quiet location and convenient for town.
Stayed 2 nights in Oct 2020

6/10 Okay

Jason

Liked: Cleanliness
Stayed 1 night in Aug 2020

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family stay
Stayed as a family for one night it was just what we required. Clean , big room and good food.
Stayed 1 night in Aug 2020

10/10 Excellent

Yitzhak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing stay
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and exactly what is shown in the photo. Very clean and comfortable.
Stayed 1 night in Dec 2019

8/10 Good

Decio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel outside city centre.
Good value for money. Hotel is located just 4km from the centre.
Stayed 1 night in Dec 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay, good restaurant, large rooms
Quiet small hotel in a suburban neighborhood just outside of Aachen's city center. Rooms are very spacious - we booked one of the larger suites, which ended up being a large one-bedroom apartment with dining room and kitchen (although the kitchen was not outfitted, so we could not use it). The breakfast buffet is quite good, as other reviewers have noted. It is pricey at 19 eur/person, but frankly, there are no restaurants nearby, so paying a bit more for the convenience is worth it. We also ate dinner at the restaurant and it was very good, and quick - which was great because we have a young child. Altogether very good and prompt service at reception and at the restaurant. We used the small indoor pool once (for our son). If you are traveling with young children, there is a park and playground directly across the street. This is a family-friendly hotel - quite a few young children were staying at the property when we were there. Street parking is available and free of charge. A parking garage, for 10 eur/night, is available but we didn't need it because we found street parking. You really must have a car to stay at this hotel, otherwise it would be challenging to get around. The zoo is nearby, as is a walking/biking path that is quite nice. The neighborhood is beautiful and quiet. The only downside is lack of places to eat nearby. We probably won't go back to Aachen again, but if we did, we'd stay at this hotel.
Stayed 2 nights in Nov 2019

8/10 Good

James f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Good Stay
Pretty nice stay. Google maps led us astray, but then ,found the hotel. Only four spaces in front for parking then garage for a charge. My priorities were WiFi and parking. Restaurant nice but expensive. Bed was good. Nice view of rear of property. Breakfast over priced. Nice large room.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the room but with the very high price of breakfast it would have been great if we could have a kettle in the room. we have an autistic child who did not like to be in the restaurant so i feel we wasted our money and could have given him his usual breakfast in our room if there was a kettle this was why we only used once
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Large rooms, but lacking normal 4 star in-room amenities like coffee/tea, bathrobes etc. Quiet neighborhood and wonderful breakfast. Basic spa facilities.
Stayed 2 nights in Oct 2019

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Sep 2019

10/10 Excellent

Mariyan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was not available during our stay, due to maintenance. Pool maintenance of this nature should be done outside of peak holiday time.
Stayed 2 nights in Aug 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff, great rooms, great food, wonderful massages, nice location
Stayed 2 nights in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Rudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a Superior Art Hotel
As is normal in much of Europe, no AC but the breeze kept the temperature comfortable. Updated bathroom and how nice it was to have a small refrigerator/freezer in mini kitchen in all the rooms. Wake to hear the birds singing in your backyard, walk to a fabulous Italian restaurant, friendly staff. There is nothing to dislike (other than a bit of difficulty finding it) about this hotel.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
rooms space very comfortable Breakfast fees are too much , it should be cheaper
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful Stay and i will be there soon again.
Stayed 1 night in Apr 2019

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Just okay
Stayed 2 nights in Feb 2019