Hôtels 4 étoiles à Downtown Baltimore à partir de 1 159 $ CA

« Property managers never returned calls. Never returned messages or provided check-in instructions. When we arrived at night with my son, they still did not answer and then, after 25 calls, they answered and said it was canceled that morning. We booked one month out and we were confirmed. I travel all the time. Worst experience of my life with any business, especially a “hospitality” business. »

« Tried messaging multiple times prior to check in to confirm check in process and possibility of checking in early, no response. Finally called upon arrival, was told they had to confirm my reservation and would call back, after waiting an hour, called 3x no answer, eventually spoke to someone else who said property was double booked and offered a different stay in a different location and smaller, not willing to do reasonable refund. They cancelled my reservation and were extremely...

« Im 100% sure this was a scam. I booked this back on may 5th for july 10th-13th I get there i cant get in contact with the owner Lorraine Jacobs i called multiple times left voicemails she NEVER reached out to me. Got in contact with the property manager Derrick but he couldn't find my reservation. Its an apartment NOT a hotel. The person at the front desk said this isnt the 1st time this happned with the Lorraine Jacobs lady. I had to spend a extra $400+ dollars just to find somewhere else to...

« I was not allowed entrance to the apartments. He claimed there was a burst pipe. He also claimed he'd put in for a refund for me, but he consistently did not take hotels.com's calls. I have written proof of all this, and then he blocked me from communications. DO NOT BOOK THIS PLACE. I was there for a convention with no rental car. All places were booked. I was left STRANDED. I had to book a place near the airport and rent a car. It cost me hundreds of dollars in addition to the money I lost...

« I showed up with my family at 11pm and was told there was no room for us. I had already paid! I am now fighting for a refund. Unacceptable! We drove 6 hours! No one could give us any answers. Called and texted “property manager” who then told me to contact a different person. This other person told me she also had no say or power to check us in. Was then told to contact Hotels.com. Hotels.com couldn’t get a hold of person responsible for listing either!! We ultimately had to find and pay for a...