Ratings based on 2,028 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.6 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location

Posted 10-May-2015
Pros: Our room was clean, the bed good and shower hot. The self serve continental breakfast was good and staff were eager to please. Free wifi was good.
Cons: Noise from the side street and the undergrade front foyer. Ask for a room not adjacent to the side street - avoid traffic, sirens, construction noise
Location: In the heart of the tourist and shopping district, close to local buses, F-Market trolley tram, BART and all hop on, hop off buses at Union Square.
We walked in the front door and I took a deep breath - not impressed! Down the dingey corridor and we were were greeted by smiling staff. Check-in was smooth and we were soon on our way to our 5th floor. Then our impression changed - the corridor was full of light and clean.
3 out of 5
Recommended
for Everyone
by A verified traveller

便利な場所

Posted 9-May-2015
公共交通機関を利用して街歩きをするには便利な場所にあり、コスパが良い。 個人的には、シャワーの水の出が良かったのがgood。 壁が薄く、隣室や廊下の物音がするのはこの値段では仕方ないか。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Las Vegas, NV

Nice Hotel Near Union Square

Posted 30-Apr-2015
The room and bed were absolutely great for a relaxing solo-trip. In walking distance from Union Square, shopping, and restaurants. The service was not bad but could have been more personal and attentive (I work at a 5-star hotel so my standards are high). Otherwise a really great stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom 日本

Posted 28-Apr-2015
Pros: 夜が静かで夜になるとセキュリティーがいるので安心
Cons: なし
Location: 場所は中心部ですがホームレスが多かった
こじんまりとしたプチホテルでした。清潔で値段も満足でした フロントの対応も良かったです。また機会があれば泊まりたいです
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kaneohe, Hawaii

Great Boutique Hotel

Posted 27-Apr-2015
Pros: Great location. Close to restaurants, shopping, convention center and BART. Clean, quiet and comfortable. Great staff.
Cons: Entry door lets in too much light around edges so room was not as dark as I would like when sleeping.
Location: Close to restaurants, shopping, convention center and BART. Many touristy things to see close by also. Cable car stop is right down the street.
My first impression is that the hotel is a bit over priced. But when you take into account that this is San Francisco, the room price here is really not so bad. It is a great location, just a few minutes walk from Moscone Center, Union Square, China Town and many other places. Flew into SFO and rode the BART to Powell Street station which is right around the corner from the hotel. Super convenient! The staff was very attentive and efficient, and always greet you with a smile when you're going in or out. Maid service was very good, keeping the room clean and tidy. There are a lot of great places to eat within a 3 to 4 block radius and a nice new Walgreen's with a deli right around the corner. The room was a good size with a queen bed and a small but very usable desk. A nice LCD TV was mounted on the wall. It was quiet and comfortable, so I was able to get some work done while not at the conference. The room had both a ceiling fan and air conditioner. I was there at the end of April and only used the ceiling fan occasionally. This room had no view since it was on a side facing another building, but this did not matter to me. The closet was a cabinet, but large enough to hang enough clothes for a week easily. It also contained and iron and board. Bathroom was compact but not cramped and very clean.
4 out of 5
Recommended
for Families
by A verified travellerfrom Sydney, Australia

Eleven days in the city by the bay....

Posted 21-Apr-2015
Pros: Close to all the sights or at least the public transport that can get you there - good value - good staff.
Cons: Better breakfast options - better gym equipment
Location: See previous comment
Stayed here for the first 11 days of the new baseball year - due to it's closeness to downtown and the shopping district and both BART and Muni - the ballpark is also within walking distance, ok about 15-20 minutes (little bit of a hike). The hotel in on the edge of the tenderloins, which means the area is very vibrant (however you should not walk around alone at night) - unfortunately it seems that the homeless problem has only become worst in this area - the room itself was very clear and well appointed - the room was bad from the street and was fairly quiet - the room was on the smaller size (you would not want an extended stay) - don't even bother with the breakfast - better to go to one of the many dinners/cafes in the neighbourhood.
3 out of 5
by A verified traveller

Posted 21-Apr-2015
Not great:( Wouldn't stay again. Staff was nicer then the room
4 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Great hotel and very convenient for Union Square,

Posted 15-Apr-2015
Pros: Convenience/location. Very clean and helpful staff.
Cons: Great breakfast but nowhere to sit - had to take food back to room. Perhaps a seating area?
Location: Close to BART station and Union Square and all shops. Short walk to all bus routes and cable cars- great location.
Very helpful staff at check in and check out. Hotel is ideally situated to all shops and transport links. The room was small but very clean and had good facilities- coffee machine safe etc. we would definitely stay here again.
3 out of 5
by A verified travellerfrom sacramento, ca

Good location, clean, friendly staff.

Posted 13-Apr-2015
Great location, nice and friendly staff, clean rooms. Only issue is their website is a little misleading. There are no DVD players in the rooms which was unfortunate because we brought movies to watch as we were awake during odd hours due to work. Also, the website and Expedia have different names for each room which can definitely cause some confusion.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney Australia

Absolutely brilliant

Posted 11-Apr-2015
Awesome location Great staff Fantastic rate Large clean room Would book again