thank you very much . We really appreciate your feedback .

we are sorry for an unpleasant stay . We could move you to other room if we would have known it just after you checked in . Rooms are re inspected after cleaning and eventually no rooms can be rented as even dirty . An investigation is being processed as to the rent a dirty room .We really apologize

We are sorry seeing a bad rating ! But this is a good room and the closest one from the lobby and the office . We would appreciate the reviews to be more specific so that we can address the concerns

Thankyou very much . We appreciate your encouraging feedback . Please share this with family and friends .

we are sorry as the guest did not have a pleasant stay . Yes , It is old but not out dated . The pool our is 9am to 10 am and it remains open during that time . Because of the cold , rainy and windy weather no guest did not want to use the pool . The guest might have thought that it is closed .

thank you very much . We appreciate your feedback .

If we would have known the concern we might have serve the guest better .

This hotel is not pet friendly at all . We try to keep the corridors and the premises always clean . We are sorry as the guest was not comfortable .

Thank you very much . We really appreciate your feedback .We also appreciate your sharing the experience with family and friends .

We are sorry as the guest did not have good stay experience .We reviewed the HK operations and took appropriate actions . We apologize .

Thank you very much . We really appreciate your time and concerns .

thank you . We really appreciate and value your feedback

thankyou very much for a positive feedback . we will appreciate your sharing this with family and friends .

We are sorry as the guest went through a bad experience .Nevertheless , Hotel needs to operate under a certain guideline and the guests are expected to honor the guidelines which are communicated at the time of check in . the guest had dogs , birds and damaged lot of towels .Considering those as significant violations the hotel management marked the guest as DNR .

Thank you for the feedback on staying with us . We really appreciate it .

thank you for the feedback .We really appreciate it .

We put this guest in our DNR (DO NOT RENT ) list . The room was not only roughly over used but was also left as a super dirty condition . Though it is a non smoking property , the guest smoked and largely violated the hotel policies .We are sorry but we need to keep all the concerned rightly informed .

thanks for the feedback . We appreciate your time and concern

Thank you for the feedback . We really appreciate it .

We did not get any feedback from the guest during the stay time . this room is the closest one from the lobby . And we are 24 hours open to address any concern of the guest ,We might have missed the opportunity to serve the guest better .

Thank you for the feedback . We really appreciate it

It was not poop actually . Water was back flowing and right away we moved the guest to another room and put the other room on maintenance . We are really sorry for the inconvenience.

Thank you for the feedback . We really appreciate it .

Thankyou for the feedback .

We had to let the guest go because of the policy violation We are not pet friendly , Guest had a big Dog .The guest did not want to take the room service .Damaging towels and linens everyday . .Nevertheless , we are sorry as we could not accommodate the guest further ,

thank you very much . We really appreciate your feedback .

Thank you for the feedback . We really appreciate it .

thanks for the feedback

Thanks for the feedback

Thank you for the feedback . pl share this with your friends and family .

thank you for the feedback

Sorry for a bad experience you had .We can not change any kind of online reservation .Based on the inventory situation and wk days /wk ends factors rates always varies .We took notes for management actions on your other area of concerns . We really appreciate. thank you

thank you

Sorry for the bad experience you had staying with us .We really apologize and noted your concern for our review .

Thank you very much for a very thoughtful review . We noted the recommendations for the needful .

thank you for the feedback .

thank you for the feedback

Thank you for your concern . We took note of it for the needful .

thank you very much

thank you very much

We are sorry for a bad stay that you experienced . It would help improve the situation if you could have specified the area of your concern ,

Our Thermostat for all the AC UNITS located on the 2nd floor (main buildings ) are wall mounted . You might have missed it . We are really for the inconvenience though .

Thank you very much . We feel good learning that you had a great stay .

thank you very much for the feedback .

thank you very much .

Thank you very much for the feedback . please share your experience with family and friends .

thank you for the feedback . we appreciate your sharing this with family and friends .