Exterior

Reviews of Fairfield Inn Santa Clarita Valencia

2.5 out of 5
Fairfield Inn Santa Clarita Valencia
25340 The Old Rd, Stevenson Ranch, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1006 reviews" "
Rating 8 - Good. 255 out of 1006 reviews" "
Rating 6 - Okay. 67 out of 1006 reviews" "
Rating 4 - Poor. 35 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robbie

Travelled with partner
Check in was seamless and very quick. The facility has quite a bit of wear and has not been updated in quite a bit of time. It appears that this facility is used for folks enjoying magic mountain. Overall, OK.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sarah on Mar 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

10/10 Excellent

Vahe

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and helpful stuff
Stayed 1 night in Mar 2024
Response from Sarah on Mar 19, 2024
We hope you enjoyed your stay with us at Fairfield Inn and hope you will choose again in your future visits!

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service and it was very clean and very comfortable.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 19, 2024
We hope you enjoyed your stay with us and hope you choose Fairfield Inn for your future visits.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Feline Friendly is Greatly Appreciated!!!
Stayed 1 night in Mar 2024
Response from Sarah on Mar 19, 2024
We hope you enjoyed your stay with us and hope you choose Fairfield Inn for your future visits.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karen on Mar 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I think we were given an accessible room because the bathroom sink was freestanding and did not have any counter space for toiletries. Other than that the room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 21, 2024
We appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Sarah ChampionFront Office Manager

10/10 Excellent

Steve

Business traveller
Liked: Amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Karen on Mar 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Kendra, Sonora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located conveniently close to I-5. Breakfast was good. Room was spacious.
Stayed 1 night in Mar 2024
Response from Karen on Mar 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Praseuth, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Karen on Mar 17, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Rouella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and the check in seamless. Lots of other hotels around the property.
Stayed 1 night in Mar 2024

4/10 Poor

Lee

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The windows are terrible. It sounded like the windows were open. You could hear everything outside all night long.
Stayed 1 night in Mar 2024
Response from Karen on Mar 7, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Karen EspericuetaOperations Manager

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean good breakfast
Stayed 2 nights in Feb 2024
Response from Karen on Feb 27, 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay with us and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Samir

Stayed 1 night in Feb 2024
Response from Sarah on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

8/10 Good

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The staff were nice except that while we were getting breakfast they cleaned up my sister’s room and threw away her things.
Stayed 2 nights in Feb 2024
Response from Karen on Feb 27, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards,Karen E.Operations Manager

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Sarah on Mar 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feed back on your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarah ChampionFront Office Manager

8/10 Good

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good until house keeping starts cleaning at 8AM!!! Not just cleaning, but slamming doors, drawers, and what ever else was thrown. Overall, good stay!
Stayed 1 night in Feb 2024
Response from Karen on Feb 18, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Karen E.Operations Manager

10/10 Excellent

Ryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great location
Stayed 1 night in Feb 2024
Response from Karen on Feb 16, 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our hotel. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Jackie

Liked: Cleanliness, amenities, property conditions & facilities
Easy freeway access Clean Good staff
Stayed 1 night in Feb 2024
Response from Karen on Feb 16, 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed our location and staff members. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from Karen on Feb 16, 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location. We hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karen E. on Feb 2, 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

10/10 Excellent

Roy Bonilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe.
Stayed 4 nights in Jan 2024
Response from Karen E. on Feb 2, 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager

6/10 Okay

Jorge

Business traveller, Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Julie H on Jan 26, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Elizabeth

Travelled with family
Liked: Amenities
Hotel just needs a bit of a upgrade but overral good and perfect for a one night stay
Stayed 1 night in Jan 2024
Response from Julie H on Jan 26, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Rodolfo

Stayed 1 night in Jan 2024
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Hari Vijay

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Douglas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfectly clean and quiet. The breakfast was good. Very convenient, close to the highway.
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Cinde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

2/10 Terrible

Lisa, Prescott

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property had many items that were broken including we did not have hot water. We gave management a chance to correct this by some sort of refund as we were not told they were having issues with their boiler when we had 5 people check in to the suite we paid for. I would have expected notice of this at check in with a discount or other similar hotel options in area with rooms. Hot water for showers is an expected part of the hotel experience when coming to prepare for events and vacations. I feel they did not live up to the Marriott name and are stealing by charging full price while showers were not available to us unless we used cold water in January. In addition, there was no shampoo or condition in the dispensers, the drain was clogged. The jets on the hot tub didn't work. There was a sign on the juice dispenser for breakfast that it was out of of order without other juice options provided. I waited to do a review to see if management would work this out with us but through Expedia, they have refused. We came in late at night and left at 4:00 am and found out the water was not hot for showers. We called throughout the day to a busy signal to alert them of concerns with our room. When we arrived back for night two near 10, though expedia also emailed them, none of the conditions were taken care of, we reported them again and that is when maintenance came to fix the drain but told us hot water was an issue throughout the building given all the complaints.
Stayed 2 nights in Dec 2023
Response from Julie H on Jan 10, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issue with our water heater from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Best regards, Julie H. Front Office Supervisor

10/10 Excellent

Elizabeth

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Amenities
Beds and cleanliness of the room were great
Stayed 1 night in Dec 2023
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Terry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Jesus

Stayed 1 night in Jan 2024
Response from Julie H on Jan 26, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

4/10 Poor

Balamurugan

Stayed 1 night in Dec 2023
Response from Julie H on Jan 10, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Best regards, Julie H. Front Office Supervisor

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good: Location was excellent. Breakfast was much better than expected, very good selection. Very clean room. Bad: No housekeeping. You had to almost beg to get them to clean the rooms. We constantly asked for towels and even toilet paper. Might as well go to a Air BNB
Stayed 6 nights in Dec 2023
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnighter
Stayed 1 night in Dec 2023
Response from Julie H on Jan 10, 2024
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Prissie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog-day afternoon
The hotel and accommodations were good. It’s a pet friendly hotel and I don’t have pets. So there were a few too many dogs for me.
Stayed 2 nights in Dec 2023
Response from Julie H on Dec 28, 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julie H on Dec 28, 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Julie H on Dec 28, 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julie H on Dec 28, 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Julie H on Dec 28, 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

Robert

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Julie H on Dec 28, 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Julie H on Dec 28, 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

2/10 Terrible

Veronica

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clerk couldn’t find my reservation even with Expedia reservation number
Stayed 1 night in Dec 2023
Response from Julie H on Dec 28, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Best regards, Julie H. Front Office Supervisor

10/10 Excellent

Rishikesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay, breakfast spread was good. Staff was friendly and room was clean. More than expected, pleasantly surprised.
Stayed 1 night in Nov 2023
Response from Julie H on Dec 28, 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
the staff was very friendly and the hotel is very clean
Stayed 2 nights in Dec 2023
Response from Julie H on Dec 28, 2023
Good morning, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita. We are pleased to know you enjoyed your stay at our location and hope you will consider us again if your travels bring you back to the Los Angeles area. Best regards, Julie H. Front Desk Supervisor

8/10 Good

RAZEL

Travelled with family
Liked: Amenities
Response from Karen on Feb 16, 2024
Good afternoon, we appreciate your feedback on your recent stay at the Fairfield Inn in Santa Clarita and hope you will consider us again if your travels bring you back to the Los Angeles area.Best regards,Karen E.Operations Manager