Reception

Reviews of Hotel New Hankyu Kyoto

3.5 out of 5
Hotel New Hankyu Kyoto
579 Higashishiokoji-cho, Shiokoji-dori, Shimogyo-ku, Kyoto, Kyoto

Reviews

8.4

Very good

Rating 10 - Excellent. 419 out of 1014 reviews" "
Rating 8 - Good. 430 out of 1014 reviews" "
Rating 6 - Okay. 113 out of 1014 reviews" "
Rating 4 - Poor. 35 out of 1014 reviews" "
Rating 2 - Terrible. 17 out of 1014 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to stay for three nights
Stayed 3 nights in Mar 2024

8/10 Good

Honggang

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient location, hotel is on par with the price, breakfast is subpar.
Stayed 4 nights in Mar 2024

10/10 Excellent

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like is how convenient it is to get around Kyoto by staying here. Your right above the Subway Station and Kyoto Station is near by, like 3 minutes away. Across the street is a bus Station.
Stayed 2 nights in Feb 2024
Response from Hotel New Hankyu Kyoto on Mar 3, 2024
This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.We appreciate your satisfaction and I am very pleased.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

6/10 Okay

Seong Hoon, Yokohama

Travelled with partner
Disliked: Staff & service
Staff training is low level. Please educate your staff to be more polite (especially the female staff at the reception).
Stayed 2 nights in Feb 2024
Response from Reception clerk on Mar 3, 2024
Thank you very much for staying at Hotel New Hankyu Kyoto.We apologize for any discomfort you may have felt due to the poor response of the staff. We will instruct the section staff to be polite.We will continue to strive to improve our services in order to become a more satisfactory hotel, and we look forward to your patronage of our hotel.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Located opposite the Kyoto train station, the no.5 bus stops right out the front (perfect for getting to Nishiki Market, shopping centres and Gion). We got the Japanesque Room with the tatami and futon, perfect for eating and the kids playing. The hotel is kind of old, but that made it cool, it wasn’t as westernised and sterile like other hotels we’ve stayed it. Would stay again.
Stayed 3 nights in Feb 2024
Response from Hotel New Hankyu Kyoto on Mar 3, 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We saw how comfortable you stayed and we feel very happy.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit dated, but still a nice hotel. Located across the steet from kyoto station, its very convenient if youre coming into town via train.
Stayed 1 night in Feb 2024
Response from Kyoto New Hankyu Hotel Reception" on Feb 12, 2024
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is across the JR Station, which was nice in catching the train to Arashimaya Bamboo Forest; and the Kyoto Tower was only a few minute walk.
Stayed 2 nights in Feb 2024
Response from Hotel New Hankyu Kyoto on Feb 7, 2024
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is kind of old but clean and large room.
Stayed 4 nights in Dec 2023
Response from HOTEL NEWHANKYU KYOTO on Jan 19, 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Braxton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from HOTEL NEWHANKYU KYOTO on Jan 19, 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, a bit older. Close to Kyoto station which doubles as a mall. Also has a restaurant in the lower floor though it was all booked. Room was a bit warm, it does not have Air Conditioning, at least in the winter.
Response from Hotel New Hankyu Kyoto on Jan 12, 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Alexander

Stayed 3 nights in Dec 2023
Response from HOTEL NEWHANKYU KYOTO on Jan 19, 2024
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

10/10 Excellent

Zaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel staff on Jan 7, 2024
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

6/10 Okay

KOK MENG

Stayed 3 nights in Dec 2023
Response from Hotel staff on Jan 7, 2024
Thank you for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

andrzej

Stayed 3 nights in Dec 2023
Response from Hotel New Hankyu Kyoto on Jan 12, 2024
Thank you for staying at our hotel.We look forward to seeing you soon on your next visit.

8/10 Good

SIMON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location which is near bus terminal and train station. Hotel management should provide service for guests came in earlier with luggage before 3pm check in by register the guest name and delivery the luggage first to the room before guest came back after 3pm. Other hotel are providing these service.
Stayed 3 nights in Dec 2023
Response from HOTEL NEWHANKYU KYOTO on Jan 5, 2024
Thank you very much for staying at our hotel the other day.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

Wai Hong, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front staff on Mar 3, 2024
Thank you very much for using our hotel. We will continue to strive to be a hotel where our customers can stay comfortably, so we look forward to your continued support of our hotel. looking forward to seeing you coming again.

4/10 Poor

Jianhui

Travelled with family
Disliked: Property conditions & facilities, room comfort
Needs new renovation
It's too small for 3 people. No place for suitcases and the wardrobe is tiny. Very out of dated. The window can't be open and AC didn't work properly. So it was very hot at the beginning of Nov.! There are two breakfast places. One is on the ground floor with many choices of food and the other is a traditional Japanese style at the basement. Don't use the traditional Japanese one. It was not good: one cup of tea, one soup and a bowl of rice, that's it! And it's too expensive!
Stayed 3 nights in Oct 2023
Response from HOTEL NEWHANKYU KYOTO on Jan 5, 2024
Thank you very much for staying at our hotel the other day.We will take seriously about your opinion and use it as a material for future improvement.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location. No english speaking channels on the TV.
Stayed 5 nights in Nov 2023
Response from HOTEL NEWHANKYU KYOTO on Jan 5, 2024
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.

8/10 Good

Ricardo

Stayed 2 nights in Nov 2023
Response from Hotel staff on Jan 7, 2024
Thank you very much for using Kyoto New Hankyu Hotel. We will continue to strive to be a hotel where our customers can stay comfortably, so we look forward to your continued support of Kyoto New Hankyu Hotel. looking forward to seeing you coming again.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel staff on Jan 7, 2024
Thank you very much for using Kyoto New Hankyu Hotel. We will continue to strive to be a hotel where our customers can stay comfortably, so we look forward to your continued support of Kyoto New Hankyu Hotel. looking forward to seeing you coming again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel staff on Jan 7, 2024
Thank you very much for using Kyoto New Hankyu Hotel. We will continue to strive to be a hotel where our customers can stay comfortably, so we look forward to your continued support of Kyoto New Hankyu Hotel. looking forward to seeing you coming again.

8/10 Good

Mintau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from HOTEL NEWHANKYU KYOTO on Jan 5, 2024
Thank you very much for staying at our hotel.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

8/10 Good

Alexander, North Hollywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally right across Kyoto station and close to stores and restaurants. Charged us 1000 yen for every hour we wanted to check in early. Room was clean and well kept. Two big issues were the air conditioning was not working and they informed me that they changed the air filter and it was fixed, but it was not. Also, no freezer in the fridge, which is big for us.
Stayed 3 nights in Nov 2023
Response from HOTEL NEWHANKYU KYOTO on Jan 5, 2024
Thank you for using our hotel this time.Also, thank you for sending me the impression of that time.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Japan stay
The air conditioner was not functioning for the whole building but this was never communicated to us until we called the front desk about it. Severe lack of communication from the staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Fenggang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very comfortable and in good size. The location is super convenient to public transits and other shopping including dinning.
Stayed 2 nights in Oct 2023

8/10 Good

nhu, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t let outdated decor fool you, the hotel room was clean and our room were spacious compared to other hotels we have stayed at. We booked the room with twin beds for the extra bed space (Japanese beds are usually small) breakfast was included during our stay (Japanese style or western buffet) both was good. The bathroom is small but its standard. Hotel location right in front of bus and train station, close to shops, very convenient
Stayed 3 nights in Oct 2023

8/10 Good

Hiromi, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was good. Bathroom walls needed a bit more cleaning.
Stayed 2 nights in Oct 2023

8/10 Good

Tong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Hiromi, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for transportation
Stayed 1 night in Oct 2023

8/10 Good

Bushra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Fan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall was good! The location is really close to Kyoto Station. Shopping mall, convenience store are the plus! The window could not be opened. The air circulation was not really well. As we stay longer in hotel the more severe headache we got. Hopefully they got some solution regarding this issue.
Stayed 3 nights in Oct 2023

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5min walk to the station and kyoto tower
Stayed 1 night in Sep 2023

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to Kyoto tower and train station. We enjoyed the hotel breakfast that offered both Western and Japanese food choices.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right across from JR station. It was very hot when we visited Kyoto, it was nice to come back late afternoon to take a break (or shower) and steps from the food hall /evening shopping. Very nice and clean hotel, absolutely highly recommended!

6/10 Okay

Chloe

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very convenient location. Staff were very friendly on check in. However, room was extremely small with no storage space for luggage. We requested a double bed however were given two single beds pushed together which had a large gap between them. Were only given one small pillow each. Air conditioning was ineffective for the room. We were also charged a hotel tax on check in which was not advertised when booking. Would only stay overnight whilst travelling again, insufficient comfort for a longer stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is kinda fancy Staff was very helpful they let us store our luggage on the last day while we were sightseeing They also really helped us out with using luggage delivery service to send our stuff to Narita airport (2 days before we left to Narita) We had a view of Kyoto station, and walking distance to porta dining and Yodobashi store , Lawson convenient store and Kyoto station Only thing the bathroom could use an upgrade but water was hot and tub was big. Beds were soft and clean

8/10 Good

Andre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to 3 beds for free, and the room was very comfortable. The shower was great, having both very powerful and soft modes. There were vending machines on the 6th and 8th floors, and they even had the rarely seen DrPepper.
Stayed 1 night in Sep 2023
Response from Hotel New Hankyu Kyoto on Oct 7, 2023
この度は京都新阪急ホテルをご利用頂きまして誠にありがとうございます。 また、貴重なお時間を当ホテルの口コミ投稿へと割いていただき重ねて御礼申し上げます。 今回のご宿泊に関しまして、ご満足いただけたようでスタッフ一同大変嬉しく思っております。 これからもお客様に快適にお過ごしいただけるホテルとなるよう精進してまいりますので、 今後とも京都新阪急ホテルを宜しくお願い申し上げます。 またのお越しをお待ちしております。

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is aging a bit but the location is opposite Kyoto Station and Bus Stations. Price was okay.
Stayed 4 nights in Sep 2023
Response from Hotel New Hankyu Kyoto on Oct 7, 2023
この度は京都新阪急ホテルをご利用頂きまして誠にありがとうございます。 また、貴重なお時間を当ホテルの投稿へと割いていただき重ねて御礼申し上げます。 これからもお客様に快適にお過ごしいただけるホテルとなるよう精進してまいりますので、 今後とも京都新阪急ホテルを宜しくお願い申し上げます。 またのお越しをお待ちしております。

10/10 Excellent

Meng

Stayed 3 nights in Sep 2023

2/10 Terrible

Jenae, Coopersville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t AT ALL what was pictured on Expedia website. Bait and switch. The Expedia picture showed two large beds and a nice tatami seating area. We received a tiny room with barely enough room for our suitcase, no additional seating area, and the bed was two single mattresses pushed together. The room was old, the AC was not great, and in the evening the bathroom gets a nasty smell because the power is cut to the room when you remove your key to leave. The only nice thing about the place is the location.
Stayed 3 nights in Sep 2023

6/10 Okay

Amelia

Travelled with family
The hotel is very old and room is very warm
Stayed 3 nights in Sep 2023
Response from Hotel New Hankyu Kyoto on Sep 20, 2023
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

8/10 Good

Alex

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Wen-Ping, Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make beds everyday without asking. Clean room and great location.
Stayed 3 nights in Sep 2023
Response from Hotel New Hankyu Kyoto on Sep 20, 2023
Thank you very much for using our hotel hotel.I hope that you will return to Japan.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

Sweet Shun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Counter service staff are friendly & polite.
Stayed 4 nights in Sep 2023
Response from Hotel New Hankyu Kyoto on Sep 20, 2023
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

2/10 Terrible

Yumie

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Optimal location, close to transport and food. However, the room was very warm and the air condition was not functioning. We set the temperature to the lowest 18deg C and with the strongest fan, but the room was still warm. Requested to change rooms, but staff told us that every room in this hotel is warm, so we were provided with an electric fan instead. Bed mattresses were also not very comfortable , sinks down when you sleep on it. Pillows were too soft and small. Totally would not recommend anyone to stay here.

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kyoto New Hankyu Hotel Reception" on Sep 6, 2023
この度は京都新阪急ホテルをご利用頂きまして誠にありがとうございます。 また、貴重なお時間を当ホテルの口コミ投稿へと割いていただき重ねて御礼申し上げます。 これからもお客様に快適にお過ごしいただけるホテルとなるよう精進してまいりますので、 今後とも京都新阪急ホテルを宜しくお願い申し上げます。 またのお越しをお待ちしております。

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the Kyoto Station. Good eating options nearby, morning or night, clean rooms and appreciate the dayrime tidying while we are out. Complimentary bottled water set in your room each day is a rarity in Japan! Thank you!!
Stayed 2 nights in Aug 2023
Response from Kyoto New Hankyu Hotel Reception" on Sep 6, 2023
この度は京都新阪急ホテルをご利用頂きまして誠にありがとうございます。 また、貴重なお時間を当ホテルの口コミ投稿へと割いていただき重ねて御礼申し上げます。 今回のご宿泊に関しまして、ご満足いただけたようでスタッフ一同大変嬉しく思っております。 これからもお客様に快適にお過ごしいただけるホテルとなるよう精進してまいりますので、 今後とも京都新阪急ホテルを宜しくお願い申し上げます。

8/10 Good

Kate Vitacura

Liked: Cleanliness, amenities
Pr
Stayed 4 nights in Jul 2023
Response from Hotel New Hankyu Kyoto on Aug 20, 2023
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

6/10 Okay

Rubens

Travelled with family
Liked: Cleanliness, staff & service
The Hotel is old, cleam but the room is old.
Stayed 1 night in Jul 2023
Response from Hotel New Hankyu Kyoto on Aug 20, 2023
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, staffs are friendly and helpful
Stayed 1 night in Jun 2023
Response from Hotel New Hankyu Kyoto on Aug 20, 2023
This time, thank you for staying at our hotel from some hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .