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"Hotel was clean, high end, with friendly and helpful staff. The Valet in particular was a kind Italian gentleman who was helpful and informative. Only issue from my end was the “parking” I paid for turned out to be a lot several blocks from the hotel. I chose just to use the valet service but save yourself some headache and just do valet from the start. Overall 10/10 and will be returning! "

"I want to share this review because after reading many of the reviews here I almost did not book this hotel and I have to say that I’m very glad I did. I think if you are an extremely picky person and everything has to be perfect then I have a feeling you may not like this property or a lot of the properties you stay at. But for folks that are looking for a pretty hotel, close to literally EVERYTHING, Bourbon is a less than a minute walk, but don’t worry, you don’t hear anything in your room. There are great restaurants right on the street, shopping, nightlife, the cable cars are right in front so you can hop on if you don’t want to walk. The room was clean and very spacious and the beds were very comfortable, minus one pillow that was a little tough. The shower pressure was amazing. The staff complied with all of our requests in a timely manner. The only thing I didn’t like was the breakfast buffet-that sucked, and the coffee was horrible, and it’s $24, which for what it is, totally not worth it. However, the restaurant did say that they share the property but don’t belong to the hotel. So, I guess in general, the hotel to me was excellent. I would definitely stay there again. Oh, and I like that at night they ask for your room key before you are let in to the hotel and this provides an added layer of security which we appreciated. "

"This place is amazing and beautiful. Indoor gardens are relaxing, and we thoroughly enjoyed the stay. We spent 5 days here and could have stayed longer. Stayed at the Cascades and loved listening to the waterfall every night. Slept with the door open and the rush of water all night was most relaxing. Bring money, everything is expensive."

"This room was simple but had everything we needed. The staff were so nice. We were here at the end of a rough trip and grateful for the comfy beds and quiet room. "