Southern Basque Country Yoga Vacations

Since we didn't arriveuntil midnight, we were very happy that someone was there to let us in. Since we stayed only day, it's probably not fair for us to try and rate this hotel. It served our need and I would recommend the hotel to anyone.

The hotel is just OKAY! Staff were helpful and attentive but the property could use a ton of TLC… the room felt used and abused. The rooftop has a nice view but don’t dine in the restaurant. The food was mediocre at best. We stayed hungry and had to order room service.

I had a wonderful stay at this beautiful hotel. The rooms are spacious, beautifully decorated, exceptionally clean, and very well organized. The hotel offers excellent food and beverage options, and all the services were outstanding. Every member of the staff was incredibly kind, welcoming, and professional, which made the experience even more enjoyable. I would especially like to recognize Paloma for her exceptional attention, kindness and outstanding service. I would also like to give a very special thank you to Sonia, who takes care of the rooms. Her dedication, attention to detail, and the care she puts into her work truly made a difference and did not go unnoticed. Congratulations to the entire team for providing such a high level of hospitality. I will definitely be happy to return!

One front of house staff was rude and lied about the spa being closed when it was not—not sure if it was because I’m a woman or because I brought my service dog. Either way he obviously did not want me to use it. We actually had booked the hotel specifically for the spa and were hoping to use other Axel Hotels in the future. Never again will we stay at an Axel Hotel. WORST SERVICE EVER!

The hotel is just OKAY! Staff were helpful and attentive but the property could use a ton of TLC… the room felt used and abused. The rooftop has a nice view but don’t dine in the restaurant. The food was mediocre at best. We stayed hungry and had to order room service.

I had a wonderful stay at this beautiful hotel. The rooms are spacious, beautifully decorated, exceptionally clean, and very well organized. The hotel offers excellent food and beverage options, and all the services were outstanding. Every member of the staff was incredibly kind, welcoming, and professional, which made the experience even more enjoyable. I would especially like to recognize Paloma for her exceptional attention, kindness and outstanding service. I would also like to give a very special thank you to Sonia, who takes care of the rooms. Her dedication, attention to detail, and the care she puts into her work truly made a difference and did not go unnoticed. Congratulations to the entire team for providing such a high level of hospitality. I will definitely be happy to return!

Beautiful hotel, beautiful grounds, staff excellent, food exceptional!

Since we didn't arriveuntil midnight, we were very happy that someone was there to let us in. Since we stayed only day, it's probably not fair for us to try and rate this hotel. It served our need and I would recommend the hotel to anyone.

One front of house staff was rude and lied about the spa being closed when it was not—not sure if it was because I’m a woman or because I brought my service dog. Either way he obviously did not want me to use it. We actually had booked the hotel specifically for the spa and were hoping to use other Axel Hotels in the future. Never again will we stay at an Axel Hotel. WORST SERVICE EVER!