Western Andalusia Waterpark Vacations

Thank you lovely holiday

Overall a good hotel. Large rooms but it’s noisy so very much family focus. Not recommended for couples who want a retreat. Not much variety for breakfast. Rooms are large but the sofa beds are painful!

The hotel grounds and general location exceeded expectations. The beach was such an added bonus because it’s cleaned daily and the sand and sea is great. The best attribute was the staff. Not a single unpleasant person. Everyone happy, attentive and conscientious. The negatives were that the hotel and numerous buildings and consequently feels like 3 hotels in one. The tower in the photos and then buildings around the perimeter, which I hadn’t appreciated before arrival which means there were many more holiday makers than expected. Logistically though the high quality and hard working staff ensured the consistency of good service. RUI could have also given the entertainment staff more time off which would have improved the diversity of the entertainment schedule too. For example there could have been a range of external entertainment included such as tributes and Spanish dancing rather then the same entertainment staff presenting every night albeit with enthusiasm

The staff were superb from reception to, the cleaning staff, to the activity team at pool side. Cannot fault them, fantastic all round. Hotel itself seemed I little run down. Quite a lot of things in disrepair or damaged. For example, the mini golf course is in desperate need of repair. There were cracked windows and boarded up windows. The kids play area outside the kids club was in bad repair. The biggest surprise for us was the amount of extra charges despite us being all inclusive. Most ice creams, drinks, snacks, towel hire, bowling and even two of the restaurants were not included in the "all" inclusive (staying at the Polynesian hotel). Not sure you can call it all inclusive if it's not all included. Overall we did however have a fantastic stay and a really relaxing holiday. Again the staff were superb and really engaged with us and our son. You should be proud of the staff you have there.

Overall a good hotel. Large rooms but it’s noisy so very much family focus. Not recommended for couples who want a retreat. Not much variety for breakfast. Rooms are large but the sofa beds are painful!

Thank you lovely holiday