Augustów Primeval Forest Scuba Diving Vacations

Staff was helpful and friendly.!!

The view was gorgeous at night with all the lights. We loved it! ~ Always Grateful. ~

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Wonderful hotel!

We’ve stayed at other Nobu properties specifically Chicago and this hotel was below average. To have to pay for coffee in the room? We found this to be cheap feeling. The decorating was just not good it’s not a pretty hotel. Compared to the Chicago property night and day. On a positive note the room was clean and the breakfast room service was excellent!

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

They have sunscreen and sunglass wipes by the pool and there are water stations throughout the hotel and they give you two free water bottles Evian per day and they have Nespresso coffee in the rooms and you can eat by the pool or Nobu or Ocean Social, gratuity is included 20%. Each room guests two lounge chairs by the beach for free and towels. Everything was great. We loved it.

Staff was helpful and friendly.!!

I didnt like the breakfast buffet, the food was not good and it was overpriced. Aside from that really enjoyed the stay.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

I called Guest Services twice to request a replacement for the coffee maker because it was leaking, but unfortunately no one came to assist. The room was also not well maintained. Every time we took a shower, water flooded the bathroom and reached the room entrance, making it inconvenient and unsafe. Overall, the lack of maintenance and poor response to service requests made our stay very disappointing. Unfortunately, we will not be booking this hotel again.

The room had 2 queens for 4 people, they only supplied wifi for 2 and wanted to charge 14.95 per other device. That's dumb Also, the bathroom walls were easy to hear thru. No fan. The shower was old and didn't Look clean it had rusted. They really need to update

Staff was helpful and friendly.!!