Heizel Romantic Vacations

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

For the price, this hotel was very disappointing. The advertises a top-rated breakfast, but in our experience it wasn’t even worth €5. The scrambled eggs were contaminated with pork juices because the same serving spoon was used for both the eggs and the bacon. In a country like Belgium, where halal options are widely available, I expected better attention to avoiding cross-contamination. The amenities were poor. There was no YouTube or Netflix on the TV, and when I mentioned it at reception, the staff member simply shrugged and said he couldn’t leave the desk to help. The air conditioning only worked at certain times, which was very odd. We stayed as a family of three with a toddler. Despite requesting extra towels on the first day, we kept having to ask. We had also booked a twin room with a sofa bed, but were moved at the last minute to a room with only one double bed, so all three of us had to share. The balcony was filthy and had loose, dangling cables, making it unsafe to use. Overall, the hotel was overpriced and poor value for money. I wouldn’t recommend it, especially for families with young children.

Location was good. Staff was OK room ok wi fi ok

Le personnel de l’accueil est super, tous très gentils et disponibles. L’emplacement a été parfait pour moi. Le quartier est très intéressant, plusieurs bons cafés et restos. La chambre était très grande et vieux style (meuble, couleur, draperie mais bon, pas grave). Mais ma chambre m’a été remise sans doute le ménage non terminé: marque rouge sur le bord du bain, pâte à dent dans le lavabo, pas de serviettes pour les mains, petit tas de cheveux et poussière sur le tapis, eau de la machine à café restante et cup à café utilisés dans la machine. Le matelas était très inconfortable, on voit qu’il est affaissé juste à le regarder. Quand j’ai fait faire ma chambre pendant mon séjour, la balayeuse dans la salle de bain n’était pas faite (mes cheveux sont restés au sol et la marque rouge du bain, j’ai fini par l’enlever moi-même), les tisanes que je consommais pas remplacées. Mais j’ai eu 2 serviettes à mains! Donc conclusion, pour la propreté de ma chambre et le matelas je n’y retournerais pas, mais pour tout le reste c’est un excellent choix.

Arrival and stay was seamless. Recomend this space for a comfortable stay.

It was a clean, big and well maintained room and the staff were really helpful and friendly and the restaurant food tasted really good and priced reasonable honestly great place definitely recommend

Le personnel de l’accueil est super, tous très gentils et disponibles. L’emplacement a été parfait pour moi. Le quartier est très intéressant, plusieurs bons cafés et restos. La chambre était très grande et vieux style (meuble, couleur, draperie mais bon, pas grave). Mais ma chambre m’a été remise sans doute le ménage non terminé: marque rouge sur le bord du bain, pâte à dent dans le lavabo, pas de serviettes pour les mains, petit tas de cheveux et poussière sur le tapis, eau de la machine à café restante et cup à café utilisés dans la machine. Le matelas était très inconfortable, on voit qu’il est affaissé juste à le regarder. Quand j’ai fait faire ma chambre pendant mon séjour, la balayeuse dans la salle de bain n’était pas faite (mes cheveux sont restés au sol et la marque rouge du bain, j’ai fini par l’enlever moi-même), les tisanes que je consommais pas remplacées. Mais j’ai eu 2 serviettes à mains! Donc conclusion, pour la propreté de ma chambre et le matelas je n’y retournerais pas, mais pour tout le reste c’est un excellent choix.

A beautiful, small hotel in the quiet south of Antwerp that felt like a luxurious escape during traveling. The rooms are so cozy and well stocked with amenities and thoughtful touches that did not go missed. The staff is truly outstanding in their hospitality, support, friendliness, and knowledge. Truly a great, memorable experience all around.

Convenient location, clean room, helpful staff.