Kaiserwinkl Romantic Vacations

On the way to Salzburg from Munich, something was wrong with the train that everyone had to get off and figured out our own transportation. Upon arrival at Hotel Stein, my friend and I were hot, exhausted and a bit disheveled. Alexander at the front desk greeted us with ultimate comfort and hospitality. He offered us prosecco (which calmed our nerves) and Mozart chocolates (which cheered our mood significantly), gave us wonderful suggestions of what to do in Salzburg and was just so personable. Over the three days we were there, the most impressive was the professionalism of the staff. The location was superb as well. In the heart of Salzburg, it was easy to walk everywhere but you don’t hear any street noise while inside. Highly recommend!

I expected a staffed boutique hotel, especially given its confusing layout. We arrived at 6:00 p.m. and found no staff present. The four pages of check-in instructions were entirely in German, and the entrance we were directed to use was not working. This made getting inside and locating our room unnecessarily difficult. I booked a studio suite so my daughter could sleep on the pull-out sofa, but no linens were provided. Since no staff were available to assist us, we had to take bedding from the main bed so she could use the sofa bed. The hotel felt more like self-service accommodation than the boutique-hotel experience we expected. The restaurant was closed, which was not indicated when we booked through Expedia, and breakfast was mediocre. Overall, the lack of assistance, missing bedding and poor communication made this a very disappointing stay.

I loved everything about my stay. The staff were completely delightful. The room was super clean and comfortable. I will recommend this hotel and hope to be able to stay again.

Very good location, friendly staffs and well maintained rooms.

Beautiful hotel, attention to details by staff. Dyson hair dryer, were the icing on the cake.

Very good location, friendly staffs and well maintained rooms.

Unbeatable location, kind staff, clean hotel

Lovely friendly clean hotel

The staff was friendly and the room was clean but old. The whole jotel would deserve some proper renovation. The biggest issue was no air conditioning in the room and only few parking lots on the street. Overall it was not worth the price I paid.

We booked a last minute stay (about 1 hour in advance of check in) because we had just found out about the Herbstfest on our way to Munich to fly out the next day. The staff was helpful and accommodating. Brightly decorated property, colorful. Lots of art and interesting artifacts, plus Oktoberfest Bavarian decor. Our room was huge, but we were there only a short time because we had the best time at the Erdinger Herbstfest, which was only about a 22 minute easy walk away. Wish we would have enjoyed the property more, but we had to get to the Munich airport (also 20ish minutes away). Great value for the price. The nicest breakfast of our week-long trip! Danke sehr!