LAX Area Pet-friendly Vacations

Very poor customer service. The free airport shuttle offered per website was unreachable by phone per instructions and number given and I had to take a car service to get to hotel instead..the matter was not handled well by the front desk staff. Very mediocre hotel

We stayed one night in an executive room at a higher level that provided access to the club lounge. I am not sure if I would have paid more for access to the club lounge if I had known that on friday nights and saturdays, they barely have any food or drinks in the lounge. At check-in, I was told that there would be some grab-and-go snacks available in the club lounge, but when I went there at 7:30pm on saturday, there was none. The soda fridge was locked. The only drinks available were water from a water dispenser which is fine with me as well as coffee drinks from an automatic coffee maker. For some reason, the coffee drinks did not come out particularly hot. There were some apples and oranges available. When I asked whether they would restock any snacks that evening, the front desk told me no because they don't have staff working on friday nights and saturdays because they are a business hotel and don't have as many travelers on the weekends. I didn't find that answer very satisfactory as I paid for the club lounge expecting to be able to use it. So if the club lounge has limited service/food availability on certain days, I think they should state that in their description of the club lounge. We have stayed at other hotels with a club lounge and this one was definitely not well-stocked in comparison. We did have a decent breakfast in the lounge on sunday morning. Our favorite part of our stay was the bathroom/shower, excellent rain shower and good water pressure.

The carpet in the room did not feel clean, was old and getting ripped off. Internet was down. They do not do room service unless you stay more than two nights so if you stay three nights, they do the third day when you’re leaving. There’s not a bell service to bring your luggage had to do it myself.

Beautiful and convenient hotel. My complaints are the cost of amenities. First is the valet parking $75/day, then was the 20% “gratuity”. It’s not a gratuity if it’s mandatory for all checks. Then in the room I find that basic internet is $15/day. The room price is reasonable but extras are crazy expensive. Oh yes our dinner of 2 cocktails, 2 beers, pasta and fish’ n chips at $156 was shocking.

We stayed one night in an executive room at a higher level that provided access to the club lounge. I am not sure if I would have paid more for access to the club lounge if I had known that on friday nights and saturdays, they barely have any food or drinks in the lounge. At check-in, I was told that there would be some grab-and-go snacks available in the club lounge, but when I went there at 7:30pm on saturday, there was none. The soda fridge was locked. The only drinks available were water from a water dispenser which is fine with me as well as coffee drinks from an automatic coffee maker. For some reason, the coffee drinks did not come out particularly hot. There were some apples and oranges available. When I asked whether they would restock any snacks that evening, the front desk told me no because they don't have staff working on friday nights and saturdays because they are a business hotel and don't have as many travelers on the weekends. I didn't find that answer very satisfactory as I paid for the club lounge expecting to be able to use it. So if the club lounge has limited service/food availability on certain days, I think they should state that in their description of the club lounge. We have stayed at other hotels with a club lounge and this one was definitely not well-stocked in comparison. We did have a decent breakfast in the lounge on sunday morning. Our favorite part of our stay was the bathroom/shower, excellent rain shower and good water pressure.

Very poor customer service. The free airport shuttle offered per website was unreachable by phone per instructions and number given and I had to take a car service to get to hotel instead..the matter was not handled well by the front desk staff. Very mediocre hotel

The carpet in the room did not feel clean, was old and getting ripped off. Internet was down. They do not do room service unless you stay more than two nights so if you stay three nights, they do the third day when you’re leaving. There’s not a bell service to bring your luggage had to do it myself.

Definitely coming back, worth the price

Very poor customer service. The free airport shuttle offered per website was unreachable by phone per instructions and number given and I had to take a car service to get to hotel instead..the matter was not handled well by the front desk staff. Very mediocre hotel

We stayed one night in an executive room at a higher level that provided access to the club lounge. I am not sure if I would have paid more for access to the club lounge if I had known that on friday nights and saturdays, they barely have any food or drinks in the lounge. At check-in, I was told that there would be some grab-and-go snacks available in the club lounge, but when I went there at 7:30pm on saturday, there was none. The soda fridge was locked. The only drinks available were water from a water dispenser which is fine with me as well as coffee drinks from an automatic coffee maker. For some reason, the coffee drinks did not come out particularly hot. There were some apples and oranges available. When I asked whether they would restock any snacks that evening, the front desk told me no because they don't have staff working on friday nights and saturdays because they are a business hotel and don't have as many travelers on the weekends. I didn't find that answer very satisfactory as I paid for the club lounge expecting to be able to use it. So if the club lounge has limited service/food availability on certain days, I think they should state that in their description of the club lounge. We have stayed at other hotels with a club lounge and this one was definitely not well-stocked in comparison. We did have a decent breakfast in the lounge on sunday morning. Our favorite part of our stay was the bathroom/shower, excellent rain shower and good water pressure.