Altos de Chavon Village Mountain Vacations

Management reaction on customer problems, sewage issues on the ground floor, shortage of beach towels, food

We booked a king bed and Expedia said n upgraded room. At arrival we were moved to the upgrade room but it was not a king bed. They said they could move us until the next day. which they did but to the lowest rated rooms

Great service and staff. The food was ok, not great.

Are butler was awesome

Yes... room was spotless... staff was great

We booked a king bed and Expedia said n upgraded room. At arrival we were moved to the upgrade room but it was not a king bed. They said they could move us until the next day. which they did but to the lowest rated rooms

Great service and staff. The food was ok, not great.

Are butler was awesome

The room’s had a ant issue but luckily my mosquito spray worked to kill them for the time being we were there because the language barrier made it an issue to completely get a different room or the right service to get rid of the ants, but the view was amazing. The rest of my vacation was amazing.

Great service and staff. The food was ok, not great.

Staff is amazing. Hands down. But the room smellt really musky, turned out the filter was mouldy, room smelt like air freshener for 2 days, then it went back to musky (our clothes smelt like our room by the end).. beer is the best at the sportsbar, everywhere else its a little water down. Again, staff amazing. I always had enough water and snacks in my room. Was very well treated. Restaurants - buffet is good, and the italian and the steak house, everything else very mediocre. The music is insanely loud at the pool and the beach, all morning and afternoon, definitely not the place to take my elderly mom, but would've been a better vibe with my boyfriend (in our 30s). Over all, I'd give it a 10/10 given the price, but I've traveled to turks and caicos and other islands at 5 star hotels and this wouldn't come close to it. And next time with my mom specifically, I would book an adults only and maybe spend a little more. I would come back here with my boyfriend, though. Next door to us was a family with young kids and we could hear them through the night.. we talked to them and it helped a bit. But hey, sunshine, unlimited drinks, and a huge variety of food, it was a great get away.

The room’s had a ant issue but luckily my mosquito spray worked to kill them for the time being we were there because the language barrier made it an issue to completely get a different room or the right service to get rid of the ants, but the view was amazing. The rest of my vacation was amazing.

Great service and staff. The food was ok, not great.

Staff is amazing. Hands down. But the room smellt really musky, turned out the filter was mouldy, room smelt like air freshener for 2 days, then it went back to musky (our clothes smelt like our room by the end).. beer is the best at the sportsbar, everywhere else its a little water down. Again, staff amazing. I always had enough water and snacks in my room. Was very well treated. Restaurants - buffet is good, and the italian and the steak house, everything else very mediocre. The music is insanely loud at the pool and the beach, all morning and afternoon, definitely not the place to take my elderly mom, but would've been a better vibe with my boyfriend (in our 30s). Over all, I'd give it a 10/10 given the price, but I've traveled to turks and caicos and other islands at 5 star hotels and this wouldn't come close to it. And next time with my mom specifically, I would book an adults only and maybe spend a little more. I would come back here with my boyfriend, though. Next door to us was a family with young kids and we could hear them through the night.. we talked to them and it helped a bit. But hey, sunshine, unlimited drinks, and a huge variety of food, it was a great get away.