Bel Marin Keyes Mountain Vacations

We opted for a premier king room. The view was exceptional. The staff was so helpful, kind, and accommodating. We will definitely be back!

Love this hotel..... newly renovated, great location, beautiful rooms, staff is exceptional. Love the bar and restaurant....a little tight and the martinis could be bigger but a class act! Highly recommend!

Great place with cool bar at the top

Great place to stay. Pool is fantastic and rooms are very well appointed. Stayed here several times as it is the best place to stay in the area.

the credit card machine was not working properly at checkin- instead of trying to resolve it the host was acting like it was my cards that were not working.

The staff is awesome! I can’t wait to comeback!

Love this hotel..... newly renovated, great location, beautiful rooms, staff is exceptional. Love the bar and restaurant....a little tight and the martinis could be bigger but a class act! Highly recommend!

Great staff very friendly and prompt with any requests.

Ideal location to stay to explore The City

Great place with cool bar at the top

Great staff very friendly and prompt with any requests.

We opted for a premier king room. The view was exceptional. The staff was so helpful, kind, and accommodating. We will definitely be back!

We’ve stayed at the Westin St Francis multiple times over the years and always looked forward to returning. Unfortunately, this once grand old hotel is grand no more. The Powell street lobby entrance has been invaded by a huge bar/lounge that looks cool but doesn’t open until 4pm. It takes up a lot of prime real estate in the hotel and serves no real purpose for the better part of the day. To check into the hotel you now enter on Geary into an area that feels temporary, kind of like the vibe you get at an airport gate under construction. It’s just very disjointed. The fake cherry trees and fake flower wrapped columns in the lobby are tacky, and dusty. Two of my family members had sneezing fits while standing under the faux blooms. They chuckled about the paper flower pollen being particularly bad this time of year. The hotel has also done away with any lobby seating. Your only hope of seating is in the garden cafe, which makes it feel a bit like a Greyhound bus station. Some of the registration staff were better at their jobs than others, who seemed generally malcontent. We stayed in the Tower this trip; the best part was the amazing view from our room and the super fast glass elevators. Happily, the mattresses are wonderful. Our room was ok but could use a refresh. One family member found litter in his room. Thinking back on past stays, maybe the rooms were always a bit outdated but the majesty of the hotel overshadowed any shortcomings. Sadly, for us the magic is gone.