Southern Basque Country Fishing Vacations

Since we didn't arriveuntil midnight, we were very happy that someone was there to let us in. Since we stayed only day, it's probably not fair for us to try and rate this hotel. It served our need and I would recommend the hotel to anyone.

The hotel is just OKAY! Staff were helpful and attentive but the property could use a ton of TLC… the room felt used and abused. The rooftop has a nice view but don’t dine in the restaurant. The food was mediocre at best. We stayed hungry and had to order room service.

From the moment we arrived the service was exceptional. The hotel is spectacular and our room was exactly as shown and spotlessly presented. The staff are truly exceptional, everyone from reception to housekeeping. I travel by motorcycle and the secure underground parking provided perfect peace of mind. Valet parking is available if you are nervous about tight underground car parks. Taking breakfast each morning on the rooftop terrace is a delightful way to start each day and the play of light over the Guggenheim, across the road, is mesmerising. I also used the room service and like the other restaurants on site it was surprisingly good value. I cannot recommend the hotel highly enough 10 out of 10.

One front of house staff was rude and lied about the spa being closed when it was not—not sure if it was because I’m a woman or because I brought my service dog. Either way he obviously did not want me to use it. We actually had booked the hotel specifically for the spa and were hoping to use other Axel Hotels in the future. Never again will we stay at an Axel Hotel. WORST SERVICE EVER!

The hotel is just OKAY! Staff were helpful and attentive but the property could use a ton of TLC… the room felt used and abused. The rooftop has a nice view but don’t dine in the restaurant. The food was mediocre at best. We stayed hungry and had to order room service.

From the moment we arrived the service was exceptional. The hotel is spectacular and our room was exactly as shown and spotlessly presented. The staff are truly exceptional, everyone from reception to housekeeping. I travel by motorcycle and the secure underground parking provided perfect peace of mind. Valet parking is available if you are nervous about tight underground car parks. Taking breakfast each morning on the rooftop terrace is a delightful way to start each day and the play of light over the Guggenheim, across the road, is mesmerising. I also used the room service and like the other restaurants on site it was surprisingly good value. I cannot recommend the hotel highly enough 10 out of 10.

Beautiful hotel, beautiful grounds, staff excellent, food exceptional!

Since we didn't arriveuntil midnight, we were very happy that someone was there to let us in. Since we stayed only day, it's probably not fair for us to try and rate this hotel. It served our need and I would recommend the hotel to anyone.

One front of house staff was rude and lied about the spa being closed when it was not—not sure if it was because I’m a woman or because I brought my service dog. Either way he obviously did not want me to use it. We actually had booked the hotel specifically for the spa and were hoping to use other Axel Hotels in the future. Never again will we stay at an Axel Hotel. WORST SERVICE EVER!