Monaco Beach Vacations

The Hotel is a beautiful classic European hotel. The staff is friendly and the food is great. They are understaffed at busy times, which is quite often. The fitness center is small and tends to get overcrowded. The spa is chaotic as it is located on 3 different floors with 4 different departments. I scheduled, in person, a treatment for my wife and confirmed it and then they said I didn’t have an appointment. I asked to speak to a manager but the manager wasn’t able to speak to me. They are not managed by the hotel so there is no recourse for problems. The cafe by the pool had terrible service. I would avoid the Spa but then why stay at a hotel with a bad Spa.

Ok

The Hotel is a beautiful classic European hotel. The staff is friendly and the food is great. They are understaffed at busy times, which is quite often. The fitness center is small and tends to get overcrowded. The spa is chaotic as it is located on 3 different floors with 4 different departments. I scheduled, in person, a treatment for my wife and confirmed it and then they said I didn’t have an appointment. I asked to speak to a manager but the manager wasn’t able to speak to me. They are not managed by the hotel so there is no recourse for problems. The cafe by the pool had terrible service. I would avoid the Spa but then why stay at a hotel with a bad Spa.

We arrived at the Novotel Monte-Carlo just after midnight on Saturday evening. Since arriving, we were aware of major construction work immediately next to the hotel. Construction activity took place throughout the day, every day, including the construction lift operating and the large crane/turning equipment being used. Although the noise was not as severe on the first few days, it became extremely disruptive, with continuous loud drilling from approximately 8:30am until 1:00pm, in addition to the ongoing construction activity. The construction was immediately adjacent to the hotel and clearly visible from the hotel and pool area. It seriously affected our enjoyment of the holiday. We were not informed before booking that major construction work was taking place immediately next to the hotel. Had we known, we would have seriously reconsidered booking this property. During our stay, I reported the issue to reception. They took my email address and telephone number and told me they would pass the complaint to the duty manager. Expedia reviewed our case and we have exhausted all available options with the hotel property and they are no further compensations or refund options that they can offer, The insist that since the constructions is taking place on a neighbouring property and is outside of the hotel's control, the hotel has advised that they are unable to approve any refund or compensation, and that they notify only if the construction is inside their property,

The Hotel is a beautiful classic European hotel. The staff is friendly and the food is great. They are understaffed at busy times, which is quite often. The fitness center is small and tends to get overcrowded. The spa is chaotic as it is located on 3 different floors with 4 different departments. I scheduled, in person, a treatment for my wife and confirmed it and then they said I didn’t have an appointment. I asked to speak to a manager but the manager wasn’t able to speak to me. They are not managed by the hotel so there is no recourse for problems. The cafe by the pool had terrible service. I would avoid the Spa but then why stay at a hotel with a bad Spa.