Western Cibao All inclusive Vacations

Very Disappointing Experience Definitely Not a Resort Our stay was extremely disappointing, and unfortunately, I cannot recommend this property. The breakfast was horrible. The bottled drinks were already opened/unsealed and appeared to have been refilled. The food was cold and the overall quality was unacceptable. The property is advertised as a resort, but our experience was very different. It felt more like individual apartments owned by different people and rented out to guests, rather than a properly managed resort. We stayed in apartment 221, and the condition was honestly shocking. There was an incredible amount of dirt and grime, unlike anything I have encountered in a hotel or resort. The apartment had a strong, unpleasant smell of humidity and an old, musty odor that made the stay very uncomfortable. We also had no water on two separate occasions during our very short stay. To make matters worse, the blanket provided for sleeping was covered in dust.

This hotel needs an update. Bathroom area needs a refresh, especially the shower stall. The TV in the bedroom was a 29" diagonal, too small for today's standards. The Buffett offerings were good, the food quality was average. Don't order fruit juices at lunch or dinner, you will receive concentrated beverages not natural fruit juices. The front desk staff, the cleaning staff and the rest of the hotel personnell did a great job making you fell wellcomed. The location of this hotel is great. I thought the general pool was too small for the amount of guests that were registered during our visit.

This is a beautiful extremely well maintained a run resort...a place one can't wait to come back to. People are delighful and everyone in the staff bends over backwards to kane sure that clients are satisfied and comfortable. Everything is top notch quality and one is surrounded by beuatifully kept grounds and impeccable cleanliness.

We had an amazing time. Would definitely come here again

DO NOT STAY HERE: POOR CUSTOMER SERVICE!! Part 1 The issues began with misinformation between the resort and the member who owned the villa. I was given an incorrect price for the all-inclusive add-on. Even after the member acknowledged providing the wrong price, no meaningful effort was made to honor the quoted rate or provide a reasonable accommodation. Instead, after spending hours in the lobby trying to resolve the issue, I was left with only two options: downgrade my stay or accept a refund and hope another nearby resort had availability. A refund would not have immediately cleared, making it unrealistic to secure alternate accommodations, and the decision had to be made quickly because customer service was about to close. As a result, valuable time was taken away from what was supposed to be a special birthday trip. Throughout the entire check-in process, The receptionist was rude, dismissive, and unprofessional toward my entire party. She repeatedly gave different pricing information, and when multiple people pointed out the inconsistencies, she laughed in our faces rather than attempting to help resolve the situation. Additionally, when my cousin discovered that the only bathroom in the lobby was out of service and politely asked the receptionist if there was another restroom nearby, she completely ignored her. Thankfully, another woman from the concierge team took over and was very professional, empathetic, and genuinely tried to help.

This is a beautiful extremely well maintained a run resort...a place one can't wait to come back to. People are delighful and everyone in the staff bends over backwards to kane sure that clients are satisfied and comfortable. Everything is top notch quality and one is surrounded by beuatifully kept grounds and impeccable cleanliness.

This hotel needs an update. Bathroom area needs a refresh, especially the shower stall. The TV in the bedroom was a 29" diagonal, too small for today's standards. The Buffett offerings were good, the food quality was average. Don't order fruit juices at lunch or dinner, you will receive concentrated beverages not natural fruit juices. The front desk staff, the cleaning staff and the rest of the hotel personnell did a great job making you fell wellcomed. The location of this hotel is great. I thought the general pool was too small for the amount of guests that were registered during our visit.

It’s a bait and switch the address is not where the location is and the rooms shown are not available. It’s still under construction and has regular black outs. Next to a cemetery. Do not stay here pictures not as shown. AGAIN DO NOT STAY HERE BAIT AND SWITCH NOT AS ADVERTISE. And Expedia nor the hotel will compensate.