Lake Neuchatel All inclusive Vacations

First of all, the front desk staff are awesome. Super friendly and helpful. But then it starts to get worse. Daily room cleaning manages it to put 1 towel inside for 2 visitors, and manages it to replace 2 towels with 1. Previously, BernAqua was included, now you have to pay. Overall, every year the service is getting lower and lower. Max a 3-star hotel, no free gym available anymore. The quoted prices were over 250 CHF; for that price, I can definitely expect more. We moved for the second part of our stay in Bern to another hotel in the city.

The AC was chugging along barely otherwise things worked well.

The property itself is nice and luxurious yet very comfortable. The staff are kind and attentive. The views are unique.

Generaly it was OK.But when we came we found difficult to enter the hotel.Access. to the hotel , our room 203 A.C didn't work. Breakfast was good. Communication with the staff at times difficult. We came from uk. Mainly speak English.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

The property itself is nice and luxurious yet very comfortable. The staff are kind and attentive. The views are unique.

Check-in was a shambles. The room I’d booked was not available, therefore I was downgraded to a sub-quality room. I had booked for 6 nights, the hotel admitted liability stating they’d stuffed up. Rooms do not have air conditioning, they have fans. If you want a portable air conditioner it costs 25 franks per day (this was waived due to their stuff up). I ended up in the crappy room 3 nights and the correct room 3 nights. Errors like this should not happen. Management was very nice.

The property itself is nice and luxurious yet very comfortable. The staff are kind and attentive. The views are unique.

Nice place except only digital access which didn't work for my girlfriend