Mexico Honeymoon Vacations

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

El hotel está viejo y en mal estado hay muchos pájaros q no te dejan dormir .

The staff was friendly. Problem is there were so few the service was slow. Their app to make reservations was confusing. Their shuttle system between their locations was useless. To get on shuttle you had to make a reservation and when we tried the next ride was in 4 hours. Basically you have to use taxis. The worst was dealing with their timeshare people. They were incredibly pushy, dishonest and almost threatening. I'd stay away from this place.

Was a ok, just staff needs to know better their work.

Lovely hotel, enjoyed the à la carte restaurants experience especially the spice restaurant. Enjoyed going for our daily visit to the Aroma bar, had a cup of oat cappuccino, friendly service. Rosa was very helpful on the front desk. The staff at Excellence Rivirera were all friendly and very welcoming. We thoroughly enjoyed relaxing by the ‘lazy river’ we would definitely book another stay.

The property was absolutely beautiful the rooms large, airy and spacious. SERVICE was superb. The staff as always is what makes this. It is an excellent property for couples. And although we were a couple would have preferred something a little more lively, but that is on us. Food was OK sometimes better than others. That was a little disappointing. Capacity was pretty low, which was surprising albeit that it was a very hot July. Would definitely recommend for the reasons stated above. if you want something private, intimate with excellent service this is the place for you.

My husband and I take trips to the Caribbean once a year. We typically don't consider going to the same place twice. However, our stay at the Blue Diamond has made us rethink that decision. The customer service, facility, and food were amazing. The food always tasted so fresh and the Mexican dishes were particularly fantastic. Our experience is definitely a memory we won't soon forget. This was hands down one of our best travel experiences.

The staff was friendly. Problem is there were so few the service was slow. Their app to make reservations was confusing. Their shuttle system between their locations was useless. To get on shuttle you had to make a reservation and when we tried the next ride was in 4 hours. Basically you have to use taxis. The worst was dealing with their timeshare people. They were incredibly pushy, dishonest and almost threatening. I'd stay away from this place.

El hotel está viejo y en mal estado hay muchos pájaros q no te dejan dormir .

The staff was friendly. Problem is there were so few the service was slow. Their app to make reservations was confusing. Their shuttle system between their locations was useless. To get on shuttle you had to make a reservation and when we tried the next ride was in 4 hours. Basically you have to use taxis. The worst was dealing with their timeshare people. They were incredibly pushy, dishonest and almost threatening. I'd stay away from this place.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.