Allgaeu All inclusive Vacations

The hotel is at a central location near excellent public transportation. The staff is very helpful and friendly. Breakfast was fantastic every day. The room is nicely renovated but the carpet should probably be replaced. The bathroom is a little bit tight but that is expected for a big city hotel. We were surprised that the two double beds were right next to each other with no space in between

Quaint German Hotel. Great restaurant. We had a fantastic dinner the night of check-in. Unfortunately, we did not stay as we encountered what looked like cockroaches in our room and when we approached the front desk were told "they are not cockroaches" "they are wood bugs from the garden". In this day and age with the internet giving identification capabilities instantly I read "cockroach" and was on the way out. The girl at the front desk then gave me a room in the front of the Hotel w/o a "Garden Room" window. This room had been smoked in and with my asthmatic condition I could not stay especially when I found the same bugs under my nightstand. Come to find out (when I got back stateside) these are Ectobius vittiventris. the Amber Wood Cockroach, Amber Forest Cockroach, or Garden Cockroach. Which are not a storage pest, and completely harmless to humans as they feed only on decomposing plant. Without window screens and no A/C they will be there. I went back the next morning (after finding a great clean bugless hotel at midnight a short drive away) asking for a refund and was summarily dismissed and denied. I did not stay in the Hotel nor eat the "great breakfast" I paid for. Had the management (very combatant) not been insistent the bugs were not cockroaches; and better informed me, I would have stayed and not lost close to a thousand dollars!

I found black hairs through out my room, we reserved the wellness space to wrap up our trip, I spoke with 3 different people to ensure the space would be ready for us, it was not - I was brought down in the pitch black & the sauna was not on - I understand there can be issues, but the issue should have been known before trying to use the space - also, the bath tub is way too high, I slipped trying to get out which left a bruise

A pretty hotel, but a little out of the way. Unfortunately the amenities were nowhere near five star standard. The balcony promised was not provided, the wifi was so bad as to be useless, and the fifteen year old tv didn’t provide any streaming provision leaving you with only German over the air tv. All in all very disappointing for what should have been a memorable five star experience.

Worst bed of my life. When was the mattress last changed? Tried to ask the concierge about a trip to Neuschwanstein but he did not show up to work that that day so a gentleman at the front desk suggested for me to take a taxi. I asked about a tour instead but he still suggested taxi. From afar, I watched an elderly lady getting into the elevator. Her wheel could not cross the barrier from the floor to the elevator. A staff member was right behind her and just watched her struggle until she could haul the suitcase onto the elevator. Shameful. Other than that, the property is ideally located if you are using the train / central station. As you would expect from the Sofitel, the lobby is welcoming and smells nice. Rooms have nice amenities as well. Sofitel - Check your beds and educate your staff. Then I’ll be back. Other than that, property

We came with our dog and we received such a warm welcome at the reception. It continued in our room, when there was a full bag of treats waiting for him. That little detail made our day! Everyone was very friendly and helpful. Food was delicious and the panoramic sauna was breathtaking. We will definitely be back!

Quaint German Hotel. Great restaurant. We had a fantastic dinner the night of check-in. Unfortunately, we did not stay as we encountered what looked like cockroaches in our room and when we approached the front desk were told "they are not cockroaches" "they are wood bugs from the garden". In this day and age with the internet giving identification capabilities instantly I read "cockroach" and was on the way out. The girl at the front desk then gave me a room in the front of the Hotel w/o a "Garden Room" window. This room had been smoked in and with my asthmatic condition I could not stay especially when I found the same bugs under my nightstand. Come to find out (when I got back stateside) these are Ectobius vittiventris. the Amber Wood Cockroach, Amber Forest Cockroach, or Garden Cockroach. Which are not a storage pest, and completely harmless to humans as they feed only on decomposing plant. Without window screens and no A/C they will be there. I went back the next morning (after finding a great clean bugless hotel at midnight a short drive away) asking for a refund and was summarily dismissed and denied. I did not stay in the Hotel nor eat the "great breakfast" I paid for. Had the management (very combatant) not been insistent the bugs were not cockroaches; and better informed me, I would have stayed and not lost close to a thousand dollars!

Uns hat alles gefallen. Die Wohnung ist sehr hell, schön und gemütlich . Gute Ausstattung, nettes Personal. Wir haben sehr heiße Tage erwischt, eine Klimaanlage oder zumindest ein Ventilator in den Schlafzimmern haben uns gefehlt.

A pretty hotel, but a little out of the way. Unfortunately the amenities were nowhere near five star standard. The balcony promised was not provided, the wifi was so bad as to be useless, and the fifteen year old tv didn’t provide any streaming provision leaving you with only German over the air tv. All in all very disappointing for what should have been a memorable five star experience.