Hotel Ambassador Zermatt

Property class: 4

Choose dates to view prices

Close to Zermatt-Matterhorn Ski Paradise, Hotel Ambassador Zermatt provides a free breakfast buffet, a terrace, and a garden. For some rest and relaxation, visit the sauna or the hot tub. The on-site fondue restaurant, Restaurant Tapas & Wine, features garden views and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room, Mountain View (Matterhorn)

A hotel room with a large bed, a desk with a coffee machine, and a TV mounted on the wall.

Double Room, Mountain View (Matterhorn)

9.2 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Standard Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Bed Room Suite in Suite

A bedroom with a wooden ceiling, a large bed with a plaid blanket, bedside tables, and wall-mounted lamps.

1 Bed Room Suite in Suite

10.0 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for 2 Room Suite in Family room

A hotel room with a large bed, wooden headboard, bedside tables with lamps, a wooden desk, and a chair.

2 Room Suite in Family room

9.8 out of 10
Exceptional
(10 reviews)
  • Mountain view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
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About the area

Located in Zermatt, Hotel Ambassador Zermatt is near a train station and near a boardwalk/promenade. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledding and snowshoeing. Visit our Zermatt travel guide
Map
Spissstrasse 10, Zermatt, VS, 3920

What's nearby

  • A snow-covered mountain with a church and illuminated buildings in a valley.
    Zermatt-Matterhorn Ski Paradise
    1 min walk - 0.0 km
  • A snow-capped mountain with a clear blue sky, a green valley with trees, and a small building in the foreground.
    Zermatt - Furi
    9 min walk - 0.8 km
  • Zermatt Visitor Center
    2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular
    6 min walk - 0.6 km
  • Matterhorn Museum
    8 min walk - 0.7 km

Getting around

  • Zermatt (QZB-Zermatt Train Station)
    1 min walk
  • Geneva International Airport (GVA)
    162 min drive

Restaurants

  • McDonald's
    3 min walk
  • Walliserkanne
    5 min walk
  • Restaurant Derby
    4 min walk
  • Manud
    5 min walk
  • Snowboat
    7 min walk

About this property

Hotel Ambassador Zermatt

  • Upscale hotel near Zermatt-Matterhorn Ski Paradise
  • You can look forward to a free breakfast buffet, a terrace, and a garden at Hotel Ambassador Zermatt. For some rest and relaxation, visit the sauna or the hot tub. The on-site fondue restaurant, Restaurant Tapas & Wine, features garden views and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
  • You'll also find perks like:
    • An indoor pool along with sun loungers
    • Bike rentals, express check-out, and express check-in
    • A 24-hour front desk, luggage storage, and multilingual staff
    • Smoke-free premises, concierge services, and a computer station
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 84 rooms feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like free WiFi and laptop-friendly workspaces.
  • Other amenities include:
    • Hypo-allergenic bedding and pillowtop mattresses
    • Tubs or showers, free toiletries, and hair dryers
    • Flat-screen TVs with cable channels
    • Wardrobes/closets, children's slippers, and heating

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Frequently asked questions

Does Hotel Ambassador Zermatt have a pool?

Yes, this property has an indoor pool. One of the pools is closed seasonally each year from October 31 to December 10.

How much does it cost to stay at Hotel Ambassador Zermatt?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Ambassador Zermatt on Oct 26, 2026 start from CA $407, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ambassador Zermatt pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a required deposit per night.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Ambassador Zermatt?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Ambassador Zermatt?

Check-out is at 11:00 AM.

Where is Hotel Ambassador Zermatt located?

Situated in the mountains, this hotel is steps from Zermatt-Matterhorn Ski Paradise, Tour Monte Rosa, and Zermatt Visitor Center. Zermatt–Sunnegga Funicular and Matterhorn Museum are also within 10 minutes. Zermatt (QZB-Zermatt Train Station) and Zermatt Gornergratbahn Station are within a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ambassador Zermatt Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 370 out of 588 reviews
Rating 8 - Good. 164 out of 588 reviews
Rating 6 - Okay. 36 out of 588 reviews
Rating 4 - Poor. 12 out of 588 reviews
Rating 2 - Terrible. 6 out of 588 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a two-bedroom suite with a beautiful mountain view. The property itself is lovely, and the staff were exceptionally kind and helpful. Plus, everything in the area was convenient and within walking distance!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked this hotel conveniently located near the train station and staff were very friendly and helpful.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful views! Staff was very friendly and helpful!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible mountain view, lovely room. Breakfast could be better is the only comment I can make.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and facilities
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, well situated close to the train station. Very efficient and friendly staff, the rooms were clean, spacious and well equipped. Great breakfast. Can highly recommend this hotel for your stay in Zermatt.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience at Hotel Ambassador. The property is very neat and clean, and the staff is wonderful and helpful. Best of all, it's located right next to the train station, restaurants, and shopping market. Perfect place to stay in Zermatt!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a very short walk to the train station. Each room had a balcony, and ours had a view of the Matterhorn. The floor of the shower had a crack, was apparently leaking, and causing dry rot at the base of the door frame of the bathroom (we reported this to the front desk.) The breakfast was ample, attractively displayed, and tasty. Each room had a small safe for storing valuables when away from the room.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost of accommodation in Zermatt is staggering. Value is something you have to let go. Having said that, this hotel was my favourite stay during my two weeks in 🇨🇭. The breakfast was outstanding, our room had two separate bedrooms so everyone slept well. The spa (pool, hot tub, saunas) were lovely and the location was only 200 meters from the train station and very close to the Main Street. We had a view of the Matterhorn from our room.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view from our balcony was excellent. Staff very friendly and helpful
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and the Mountain View is great
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very nice place and wonderful restaurant
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Just 5 min walking from the train station. Restaurant, food was really good!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

The hotel was nice and comfortable.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and comfortably large. The location was outstanding, being conveniently close to the train station and Main Street with it being load or overly touristy. The staff were very friendly and helpful and the breakfast was a great start to each day! We were visiting during the epic European heat wave and while the hotel did not have air conditioning the doors to the balconies were convenient and easy to keep open to create a draft. Thick curtains kept the sun out during the day to keep the room from warming too much. This was our favorite hotel from our Switzerland trip visiting 4 different hotels.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Close to train station… older hotel - good size room - knew there was no AC… but didn’t expect a heatwave so room was a little uncomfortable even with balcony door left open… A little overpriced for what you get… but it is Zermatt in the summer
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Skii easily accessible for beginners and advanced. Hotel was location 1 min walk from the train station. Staff were fantastic. I will always choose to stay here.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel was in an excellent location. Having the ski rental on site was lovely. There was not a gym. The hotel room was great but the beds were very hard.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great room. Clean and lovely view.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good conveniently located hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, free breakfast, and the pool is a plus.
Stayed 2 nights in Jul 2025