Werlas Vacation Packages

Two night stay with two adults and two children. Good size rooms, modern , clean and really good value for money. Short tram ride into the main square, an amazing burger place opposite the hotel. I think the only let down were some of the staff seemed pretty miserable which was so evident in the morning it was a talking point. Free parking right next to the hotel which was great. I think the gym is rather pointless and needs to have its own space so I didn’t use it. Tried the spa which was pretty good but evident they have had historical issues with males which is fine to highlight specific behaviours that won’t be accepted but it did mean my experience wasn’t as good as my partners. No balcony which wasn’t an ideal for us either but I’d stay again and I’d recommend it.

Avoid this property at all costs. We booked Liv Apartments specifically because breakfast was included and delivered to the room. On arrival, we were wrongly told we had to pay extra and had to spend hours arguing before they honoured the booking. After one correct breakfast, they ignored our meal choices and repeatedly delivered the same meat breakfasts despite my partner being vegan. They then stopped responding to calls and messages altogether. To make matters worse, the apartment itself was in poor condition: broken windows, a broken hairdryer, a broken shower head, and towels that smelled terrible. Customer service was non-existent, communication was ignored, and the services advertised were simply not provided. This was one of the worst accommodation experiences I've had, and I cannot recommend this property to anyone. Also avoid as there is active tram line outside the property that won't let you sleep.

This was a spectacular hotel and experience. From the moment we arrived to the second we left, each staff member provided exceptional service. We would return here for sure. In addition, their Michelin restaurant, Fortina,, provided a delectable dining experience. This hotel understands the meaning of service. A must if you're staying in Krakow.