Wells Cathedral Tours and Activities

Absolutely ideal

Beautiful hotel, very grand decor, and smells amazing like a spa! Perfect location, right next to the cathedral and good for exploring the city. Very convenient parking underneath the hotel, with a cheaper rate for guests. I’ve seen a few bad reviews on the breakfast, but personally we had no issues, quite a standard hotel buffet breakfast that had everything we would want, no complaints. Served in the Miller and Carter restaurant onsite, very nice. We did have an issue with loud noise, as there were renovations taking place in the hotel during our stay. However, when we spoke to reception about this they were extremely helpful (and friendly and polite), and did everything they could to improve our situation, including moving us to two other rooms. All the rooms we saw during our stay were beautiful, clean, and very good sizes. And the final one was very quiet! Can’t fault the staff, they did everything they could, and must have had more complaints, so were dealing with it very well. It wouldn’t stop us staying at the hotel again, everything else was lovely and very high standard.

Upon arrival the room was relatively clean and straightened out nicely. Decorated to an OK standard. However, the room itself was absolutely sweltering and could've done with a fan or a portable air conditioning unit. I had to open both the windows wide to let some cool air in.....which unfortunately let the screaming and shouting from outside in too. But hey, I've booked something in the heart of student land so that's sort of on me as well! As far as cleanliness goes....look a little closer you'll see things aren't so great and definitely lacks attention to detail in that are. Not the worst but certainly not the best. It looks like shower gel, handwash and shampoo were provided once upon a time but now all that remain are empty containers. This is such a basic thing so either do it or don't. Kitchenette area was reasonably clean with utensils, plates bowls and a dishwasher provided. Overall, it was OK but could do better. It seems like somebody has lost interest in it!