Wedgefield Vacation Packages

The room was clean staff was nice.i was good for the weekend stay really enjoyed it.

It was a very nice clean property just a bit smaller unit size than what we’re used to!

This was a amazing resort with so many amenities and the Mexican restaurant was great and the ice cream was yummy - rooms are clean and it is very family friendly

My stay at Westgate Resorts had both positives and areas for improvement. The resort itself is beautiful, very clean. We especially enjoyed the evening entertainment, pool area, and water park. However, the check-in experience was not very welcoming, and it was concerning to hear rooms might not be ready despite the 4:00 PM check-in time. There is no housekeeping and we had to call twice for towels. We dined at two restaurants on the property. At Amigos, the staff was friendly; however, the food quality did not meet expectations. In contrast, the food at Sid’s restaurant was very good, although the overall dining experience was impacted by slow and somewhat disorganized service. Despite the restaurant being approximately 75% empty, the wait time was around 45 minutes, and the staff did not appear particularly welcoming. On our third day, the power in our room went out. Maintenance addressed the issue promptly the following day, which we appreciated. Had we known the circuit breaker panel was located behind the mirror, the issue may have been resolved sooner. My main concern was the 10:00 AM checkout time, which feels unusually early. Extending checkout to 11:00 AM would significantly improve the guest experience. While I understand the operational need to prepare rooms for incoming guests, the current checkout policy can make departing guests feel rushed. Overall, property is beautiful improvement in customer service and hospitality would enhance guest experience.

The hotel was beautiful and staff were courteous. I’d booked this hotel because I wanted to enjoy the rooftop terrace, but upon arrival was told that I couldn’t because I wasn’t a club member. I was put on the highest floor and within two days both elevators were out of service so all guests had to use the service elevator in that part of the building. I had also booked for the breakfast, but it was over by 9:30 so I never made it. Also, on separate occasions, the power went out in my room thus rotting the food that I had in the refrigerator. Finally, the TVs were not set up appropriately, I only had a few live channels, and the guide had no information and no premium channels.