Twinbrook Vacation Packages

The location is outstanding. Walkable to numerous dining and entertainment options. The staff was very friendly and very helpful! The rooms are unique and aesthetically pleasing. The hotel had just updated the phone system so there was a small issue but the staff assured us they were working to resolve it. We will return for a future stay.

The property was great. It felt like a decently modern cabin in the woods. The people working there are absolutely amazing. Super friendly and curteous. The location is quite easy to find, it is quite steep up the hill. Every hotel we stay I try to give a review based on 3 things. 1. Hospitality, 2. Premise and experience 3. Above and betodn beyond I would give it all a 5 star except the going above and and beyond. There was about 2 occasions where I needed little bit of help and both were failed. I needed to borrow a computer mouse for an hour, I had to check in

Cool place, havent stayed in many resorts as we usually stay in a cabin but it was great. What i could imagine is a lower end resort. Needa dining options, though lots of restaurants close

Liked how well the property was maintained, and its convenience to downtown Gatlinburg. Did not like that the hotel suddenly started charging for parking.

This property was great. We came with our 4 children and had so much fun. Everyone was so kind and friendly, the food from the on site restaurant was fantastic and our room was probably one of the cleanest I’ve ever stayed in. That being said I have some things I’d like to see changed when we come back to visit. These are not cons at all and I’d come again even if they weren’t fixed. -There are some cosmetic issues like flaking paint, bubbling wall paper, missing molding around entry doors and mold in those areas. We stayed in the summit tower and those were some things I definitely noticed. -I’d like to see the pools and water park areas be kept properly maintained, the water was so chlorinated my eyes stung just walking into the indoor water park. The pools were kinda cloudy and you just could tell the water wasn’t properly treated and I’m sure that’s not totally safe. I’d also like for rules to be more clear my child got told they couldn’t wear goggles down the slide (the water again burned our eyes really badly) which was fine but I just would’ve liked to know that before buying them. -I noticed housekeeping didn’t change the top covers for bedding when we walked by them cleaning rooms and I’m not sure if that’s how all hotels work but I thought that was gross. I’d like to know everything I’m touching has been laundered. -Parking could be better. Overall, I would absolutely stay here again. We had PLENTY to do and I loved how everything was so child friendly.