Title: Hotel Scarlette - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Scarlette Escape to serenity at this revitalized haven where wellness meets convenience. ## Photo gallery for Hotel Scarlette ![Restaurant - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/04cef5d2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/4e163821.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Room - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/122404bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Balcony view - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c500537a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Room | Private kitchen - Hotel Scarlette (Tulum)](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/625ce169.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Scarlette, a rural retreat revitalized in 2020, offers an enchanting atmosphere with a poolside bar and rooftop terrace. Unwind with spa services or lounge by the outdoor pool and children's pool. With free in-room WiFi, guests can stay connected while enjoying the garden, coffee shop/cafe, and bar. ## Reviews 8.2 Very good ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 3 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 4 - Jan. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=22688764&PinnedHotelID=22688764&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 5 of 5 rooms ### View all photos for Deluxe Quadruple Room, Poolside ![Deluxe Quadruple Room, Poolside | View from room](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/df4119bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room, Poolside ### Highlights Patio Separate dining area Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding - 538 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Presidential Room ![Presidential Room](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/122404bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room ### Highlights Patio Separate dining area Individually furnished Individually decorated Air conditioning Kitchen Full-sized refrigerator/freezer Smart TV - 377 sq ft - Sleeps 4 - 1 King Bed and 1 Large Twin Bed ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c4b06767.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Patio Individually furnished Individually decorated Air conditioning Kitchenette Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding - 376 sq ft - Sleeps 4 - 1 King Bed and 1 Large Twin Bed ### View all photos for Junior Quadruple Room, 1 Bedroom ![Junior Quadruple Room, 1 Bedroom](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/c013a04e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Quadruple Room, 1 Bedroom ### Highlights Patio Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2020 - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Exclusive Apartment, 2 Bedrooms, Garden View ![Exclusive Apartment, 2 Bedrooms, Garden View](https://images.trvl-media.com/lodging/23000000/22690000/22688800/22688764/0bcb0418.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Apartment, 2 Bedrooms, Garden View ### Highlights Patio Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer Smart TV Hypo-allergenic bedding Renovated in 2020 - 769 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Aerial view](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/49189c4c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet friendly - Parking included 8.6 Excellent 294 reviews CA $86 CA $140 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-2-2&chkout=2026-2-3&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=b198c65c-f6cb-4fa3-b922-99071221f847&top_cur=CAD) Ad ![10 outdoor pools](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/90000000/89770000/89768600/89768532/01a32690_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Zama - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 645 reviews CA $633 CA $770 total includes taxes & fees Jan 13 - Jan 14 [](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information?chkin=2026-1-13&chkout=2026-1-14&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=b198c65c-f6cb-4fa3-b922-99071221f847&top_cur=CAD) Ad ![Bar (on property)](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/46d073cd.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet friendly - Parking included - Free WiFi 9.0 Wonderful 62 reviews CA $97 CA $122 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Tulum-Hotels-Selina-Tulum-Downtown.h107788093.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=b198c65c-f6cb-4fa3-b922-99071221f847&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70501700/70501666/4e55a701_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - 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Cenote & Boutique Hotel - Small Luxury Hotels of the World Tulum - Pool - Spa - Parking included - Restaurant 9.6 Exceptional 37 reviews CA $452 CA $633 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Tulum-Hotels-WAKAX-HACIENDA.h72542835.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=b198c65c-f6cb-4fa3-b922-99071221f847&top_cur=CAD) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1450000/1449900/1449832/96b29957_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Palladium Select White Sand Resort & Spa - All Inclusive Kantenah - On private beach - Pool - Breakfast included - All-inclusive 8.4 Very good 796 reviews CA $489 CA $597 total includes taxes & fees Jan 12 - Jan 13 [](https://www.expedia.ca/Kantenah-Hotels-Grand-Palladium-White-Sand-Resort-Spa-All-Inclusive.h1449832.Hotel-Information?chkin=2026-1-12&chkout=2026-1-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=b198c65c-f6cb-4fa3-b922-99071221f847&top_cur=CAD) Ad ![Private beach, white sand, sun loungers, beach umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2060000/2057800/2057731/5fcf47a4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 1,650 reviews CA $673 CA $820 total includes taxes & fees Jan 13 - Jan 14 [](https://www.expedia.ca/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information?chkin=2026-1-13&chkout=2026-1-14&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=b198c65c-f6cb-4fa3-b922-99071221f847&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Scarlette.h22688764.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Hotel-Scarlette.h22688764.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.26910%2C-87.48500&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Kz7HNz84LcWBdieefNz6UCaUTk0=) Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780 #### What's nearby - Tulum Monkey Sanctuary \- 16 min walk \- 1.3 km - Cenote Carwash \- 17 min walk \- 1.4 km - Cenote Zacil-Ha \- 3 min drive \- 1.8 km - Tulum Mayan Ruins \- 14 min drive \- 13.4 km - Tulum Beach \- 15 min drive \- 16.2 km #### Getting around - Tulum Intl. Airport (TQO) - 56 min drive #### Restaurants - ‪Soriana Híper Tulum - ‬6 min drive - ‪Poc-Chuck “Las Mestizas” - ‬8 min drive - ‪Aroma Cafe Tulum - ‬10 min drive - ‪Frida’s Tulum - ‬6 min drive - ‪El Asadero - ‬8 min drive ## About this property ### Hotel Scarlette Hotel remodeled in 2020 and located near Gran Cenote Located close to Tulum National Park and Tulum Mayan Ruins, Hotel Scarlette provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a bar. Other perks include: - An outdoor pool and a children's pool, along with sun loungers - Free self parking - A roundtrip airport shuttle (surcharge), concierge services, and beach towels - A front-desk safe, tour/ticket assistance, and luggage storage Room features All guestrooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and kitchen islands. Other conveniences in all rooms include: - Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds - Bathrooms with heated floors and rainfall showers - 32-inch Smart TVs with satellite channels - Wardrobes/closets, patios, and LED light bulbs ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/21000000/20880000/20870300/20870246/6f43ecf1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nativ Tulum Hotel Boutique Tulum City Center - Pool - Parking included - Free WiFi - Air conditioning 6.8 26 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=20870246&PinnedHotelID=20870246&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Beach shuttle (surcharge) - Free uncovered self parking on site - Limited onsite self parking ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Children's pool - Outdoor pool - Outdoor pool (guest access) ### Family friendly - Children's pool - In-room full-sized refrigerator/freezer - In-room microwave - Outdoor pool - Snack bar/deli ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Garden - On the boardwalk/promenade - Picnic area - Pool loungers - Rooftop terrace ### Spa - Deep-tissue massages - Hot stone massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Height-adjustable showerhead - In-room roll-in shower - Lever door handles - Smooth flooring in public areas - Tile flooring in public areas - Tile flooring in room - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 2 buildings - 2 floors - At least 80% lighting from LEDs - Built in 2019 - Communal living room - Designated smoking areas - Renovated entire property - January 2020 - Traditional architecture ## Room amenities ### Bedroom - Down comforter - Egyptian cotton sheets - Hypo-allergenic bedding - Select Comfort mattress ### Bathroom - Free toiletries - Hair dryer - Heated bathroom floor - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Blender - Cleaning supplies - Coffee/tea maker - Freezer - Full-sized refrigerator/freezer - Kitchen island - Microwave - Minibar - Oven - Paper towels - Spices - Stovetop - Toaster ### More - Access via exterior corridors - Air conditioning - Individual decor - Individual furnishings - LED lighting ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 9:00 AM - midnight Front desk staffed during limited hours If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: MXN 110.00 per vehicle (roundtrip) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Long-term renters welcome Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 8:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Children under 12 years old are not allowed in the swimming pool without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Hacienda Scarlette Tulum Hotel Hacienda Scarlette Hacienda Scarlette Tulum Hacienda Scarlette Hotel Scarlette Hotel Hotel Scarlette Tulum Hotel Hacienda Scarlette Hotel Scarlette Hotel Tulum ## Frequently asked questions ### Does Hotel Scarlette have a pool? ### Is Hotel Scarlette pet-friendly? ### How much is parking? ### What time is check-in at Hotel Scarlette? ### What time is check-out at Hotel Scarlette? ### Does Hotel Scarlette provide a shuttle to the airport? ### Where is Hotel Scarlette located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Scarlette Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.0 Location ### 8.4 Staff & service ### 8.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 30 8 - Good 14 6 - Okay 6 4 - Poor 2 2 - Terrible 5 ## Reviews ### 2/10 Terrible #### YANNICK Oct 29, 2022 Disliked: Cleanliness, staff & service, room comfort #### Une arnaque… L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient…. ##### YANNICK Stayed 1 night in Oct 2022 ### 8/10 Good #### Efrain Feliciano Sep 4, 2022 Liked: Cleanliness, property conditions & facilities El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia ##### Efrain Feliciano Stayed 5 nights in Aug 2022 ### 2/10 Terrible #### Erica May 30, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst Hotel ever There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0\. Worst hotel I've had. ![](https://a.travel-assets.com/ugc/hotel-reviews/F3879467BB58D0CA22581A281D6F284611CD56F31653918625253.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DC878D88EB6464369F2703D26AEEB6640B3502A01653918629220.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/59F7D247881F544DE08301B455555EAA1CC7AABB1653918622869.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erica Stayed 2 nights in May 2022 ### 10/10 Excellent #### Olivier May 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hôtel avec un charme énorme Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente. ![](https://a.travel-assets.com/ugc/hotel-reviews/6ACEEC436CF6C518146A4A354E6EA5EA2C9642951653136371109.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Olivier Stayed 1 night in May 2022 ### 8/10 Good #### Soraya Mar 13, 2022 Liked: Cleanliness, property conditions & facilities, room comfort Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner. ![](https://a.travel-assets.com/ugc/hotel-reviews/7BE4D2CBC0E3D2346A98661B32514F47F8588D441647189970076.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Soraya Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Salvador Mar 12, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar, muy bien atendidos, cómodas instalaciones ##### Salvador Stayed 1 night in Mar 2022 ### 8/10 Good #### Jacob Mar 7, 2022 Liked: Staff & service, amenities, property conditions & facilities The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall. ##### Jacob Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Hector Feb 2, 2022 Liked: Staff & service, amenities, property conditions & facilities La comida muy buena. Y la atencion del personal excelente ##### Hector Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Lydia Jul 17, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida. ##### Lydia Stayed 2 nights in Jul 2021 ### 6/10 Okay #### CARLOS MARTIN Jun 3, 2021 Liked: Cleanliness, property conditions & facilities, room comfort #### Servicio Llegué a las 5:50 PM al hotel y fui afortunado por eso, pues el personal de recepción se retiró a las 6:00, recién terminando de entregarnos llaves controles. Las claves de WiFi proporcionadas en forma impresa en el cuarto no eran las correctas y ya sin personal de recepción, anduvimos averiguando a ver quién nos podía ayudar y un trabajador tuvo que llamar por teléfino al dministrador para que nos pudiera ayudar, perdiendo tiempo. La cocina la abren sólo a la hora del desayuno y no hay alimientos ni bebidas de ninguna clase disponibles en el hotel. ##### CARLOS MARTIN Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller Jun 2, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Estancia muy placentera. El hotel esta muy bonito, bien cuidado y cuenta con todos los servicios en la habitación, incluso hasta un frigobar y microondas. El personal es muy amable, esperamos con ansias regresar a este lugar. ##### Verified traveller Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller May 3, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place to stay ##### Verified traveller Stayed 1 night in May 2021 ### 6/10 Okay #### rodrigo Apr 25, 2021 Disliked: Cleanliness, room comfort #### Regular El servicio es reular, atienden hasta las 10 de la noche y cierran la oficina. No hay acceso a agua, comida o cualquier cosa despues de esa hora. Hace falta fumigacion y detalles en el hotel. La habitacion muy linda pero colchon feo... Por el precio esta bien.. ##### rodrigo Stayed 3 nights in Apr 2021 ### 2/10 Terrible #### Verified traveller Mar 29, 2021 Disliked: Staff & service, amenities, property conditions & facilities Desepcionado tuve que cancelar mi estancia ahi por feo lwjos y mala atencion ##### Verified traveller Stayed 1 night in Mar 2021 ### 10/10 Excellent #### Verified traveller Mar 5, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!! ##### Verified traveller Stayed 1 night in Mar 2021 ### 10/10 Excellent #### Sabrina, Nyc /CT Jan 5, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay ! ##### Sabrina Stayed 4 nights in Dec 2020 ### 10/10 Excellent #### Verified traveller Jan 1, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean. Convenient drive. I had a very pleasant stay. ##### Verified traveller Stayed 10 nights in Dec 2019 ### 8/10 Good #### Luciano, São Paulo Mar 8, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Funcionários muito atenciosos. Local limpo. Exatamente como nas fotos. Café da manhã com poucas opções, somente com pão, ovo, geleia,banana, manteiga, café, leite e suco. mas ok. Cumpre o seu papel de alimentar. Voltaria a me hospedar sem dúvida. Preço justo pelo serviço. ##### Luciano Stayed 3 nights in Mar 2019 ### 10/10 Excellent #### Namir Mar 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Reposant Rien dans les environs. Le personnel ne parle pas un mot en anglais. Le petit dej est très basique (café pain de mie omelette et jus frais) On se sent comme à la maison, c'est très calme et beau, c'est très reposant. ##### Namir Stayed 2 nights in Feb 2019 ### 8/10 Good #### christine Feb 21, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Tres bel endroit, à l'ecart de l'agitation de Tulum mais à 5min en voiture. Parfait pour moi ##### christine Stayed 2 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller Feb 15, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Nous avons adoré et passé un super séjour!!! L’endroit est très calme, la piscine vraiment agréable et nous avions un frigo, ce qui nous a permis de prendre l’apéro et de manger sur la terrasse le soir (la vaisselle est à notre disposition au coin petit déjeuner). Pas besoin d’aller à Tulum qui est à 7km... Nous avons vraiment bien profité de l’endroit ! Le petit déjeuner est simple et correct, mais compris dans le prix de la location. Nous avions également un percolateur. Des fils à linge sont également à disposition pour une petite lessive éventuelle... Et la chambre etait nettoyée tous les jours. Bref, une adresse à recommander pour ceux qui souhaitent s’eloigner un peu de l’agiration de Tulum. Un seul regret: ne pas voir pu discuter un peu plus avec notre hôte, mais timidité ou barrage de la langue... ##### Verified traveller Stayed 3 nights in Feb 2019 ### 6/10 Okay #### Valerie Feb 15, 2019 Liked: Staff & service, property conditions & facilities Personnel sympathique, bel hôtel en général. La chambre était "ordinaire: des petites fourmis, partout, air conditionné qui fonctionne par moment, chiens des alentours qui aboient toute la nuit...) Le voisinage est plutôt douteux et il n'y a pas grand chose d'accessible sans la voiture. ##### Valerie Stayed 2 nights in Feb 2019 ### 8/10 Good #### Valerie Feb 13, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bel hôtel avec allure typique du pays. Peu d'autres personnes lorsque nous y étions, nous avons eu la piscine pour nous seuls pour tout un après-midi! Belle chambre et bon service malgré que les hôtes ne parlent pas anglais. Seul point négatif, il n'y a rien autour et le chemin pour y accéder est plutôt cahoteux. Bel endroit pour relaxer! ##### Valerie Stayed 1 night in Feb 2019 ### 8/10 Good #### Verified traveller Feb 2, 2019 Liked: Cleanliness, staff & service, property conditions & facilities It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location ##### Verified traveller Stayed 7 nights in Jan 2019 ### 10/10 Excellent #### Omhar Jan 21, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Uno de los lugares más bonitos en que me he hosped Uno de los lugares más bonitos en que me he hospedado con la excelente atención muy personal súper cómodo mágico en verdad muy feliz de hecho regreso muy pronto ##### Omhar Stayed 1 night in Jan 2019 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - 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