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It stated that the room would be cleaned once during our stay however we did not have the room cleaned despite staying 5 nights. No tea towel or dish rack was provided in the kitchenette which makes it inconvenient when you have to wash dishes. We were unable to communicate with any staff from the accommodation when we had trouble with check-in as there is no reception desk. More clarity needs to be provided when advertising this property as the check-in is done online and then you have to use your phone to unlock the hotel and room doors. This property wouldn't be suitable for older guests who may not be tech savvy.

Our stay at the Gran Hotel Inglés was absolutely exceptional and one of the highlights of our trip to Spain! The hotel perfectly blends modern luxury with its rich historical heritage, creating an atmosphere that feels both elegant and welcoming. The rooms were incredibly comfortable and beautifully designed, with outstanding amenities — including a huge exterior bathtub that added a true touch of luxury and relaxation after long days exploring Madrid. The food was excellent throughout our stay, and the bartender crafted some truly fantastic cocktails and mocktails that quickly became part of our nightly routine. The location is simply unbeatable, just minutes from the world-famous Museo del Prado and surrounded by countless shops, bars, restaurants, and historic sites. We especially loved being only a couple of blocks away from the renowned Estimar Madrid seafood restaurant. We highly recommend Gran Hotel Inglés to anyone visiting Madrid who appreciates luxury, comfort, history, and an outstanding central location!

Convenient location, friendly staff.

Los servicios del bar y desayuno fueron excelentes