"A portion (not all) of the staff didn’t seem to care about our experience or satisfaction. The property lacks an identity and very little passion for guest service. The one positive — the overwater bungalows, which we opted for on one of our nights, was pretty incredible."
"The staff was very helpful from checking in to helping with arrangements for taxis. The rooms were clean and location was central to all the attractions. The breakfast is too costly for what is offered."
"It was good for a nights stay. Staff was very helpful in getting the a/c on. They have snacks in the reception area available for purchase. It was clean. Comfortable."
"We arrived on a later flight and there was a shuttle waiting to take us to the lodge (about a 5 min drive and check in was super eady). Our room was the separate casita on the property and close to a large communal outdoor kitchen that appeared to be fully stocked with coffee and tea for the morning. Staff were very friendly with fresh fruit and lei's on arrival. They offered to take us back to the airport the next morning to pick up our rental car, but we realized how close it was (15-18 min downhill) that we ended up walking."
"We booked a quick stop just to shower and cool off in the air conditioning between our ferry ride from Mo’orea and our red eye flight out of Tahiti. Thank goodness we didn’t have to stay the night!
First off, Expedia mentioned that there was a free shuttle to the airport but when we got there the lady said there was no such thing and we would need to call a cab. We wouldn’t have booked at this hotel if there was no shuttle (misleading information by either Expedia or the hotel).
We were hot and sticky and just wanted to get to our room so did not observe the lobby closely upon arrival. However, when we left we stood in the lobby and observed while waiting for our cab. Every lounger/couch cushion was worn to the point where the leather was separating. So we did not want to sit. While standing and waiting for our taxi, we looked up to see that the ceiling tiles were missing all over. Part of the ceiling was peeling down. You could see that at one time this hotel may have been nice.
The room was not much better. There was an empty soap/shampoo container left in the corner of the shower stall and the tiles had not looked like they were cleaned for a very long time (grime in all four corners). The towels were yellow with stains/spots so we did not feel very clean. This place needs a re-do!! Obviously I was concerned by the ratings but we thought it would be okay to at least take a shower and cool off. I didn’t even want to sit on the bed."
"Excellent view, Beautiful black sand beach had quite a bit of trash on it, Food was ok, pool definitely needs repair but was functional, Faucet in bathroom was completely loose from the sink the flush button on the toilet was broken
Lots of chickens crowing very early in the am There was a used condom in the couch. Staff was friendly
Over all I would not recommend staying here until upgrades are made. The property appears underfunded for repairs and maintenance"