Tunjungan Hotel

Property class: 4

Choose dates to view prices

Close to Tunjungan Plaza, Tunjungan Hotel provides shopping on site, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, lunch, and dinner. Enjoy the gym, as well as activities like ecotours. In addition to a bar and a business center, guests can connect to free in-room WiFi.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Superior Room Breakfast

A hotel room with a bed, two chairs, a desk, a lamp, and a television.

Superior Room Breakfast

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

A junior suite with a bed, green headboard, bedside lamps, and a bench.

Junior Suite

  • City view
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Business Suite

A hotel room with a large bed, a desk, a chair, and two bedside lamps.

Business Suite

  • City view
  • 1009 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Tunjungan Suite

A hotel room with a large bed, a desk, and a chair.

Tunjungan Suite

  • City view
  • 1378 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Room Only)

A hotel room with a bed, two chairs, a desk, a lamp, and a television.

Superior Room (Room Only)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Executive

A Deluxe Executive Room with a large bed, two bedside lamps, a wooden nightstand, and a view of the outside through curtains.

Deluxe Executive

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Premier

A Deluxe Premiere hotel room with a bed, bedside lamps, a nightstand, a desk, and a television.

Deluxe Premier

  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Breakfast Promo

A hotel room with a bed, two chairs, a desk, a lamp, and a television.

Superior Breakfast Promo

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Only Promo

A hotel room with a bed, two chairs, a desk, a lamp, and a television.

Superior Room Only Promo

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Premier Breakfast Promo

A Deluxe Premiere hotel room with a bed, bedside lamps, a nightstand, a desk, and a television.

Deluxe Premier Breakfast Promo

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier Room Only

A Deluxe Premiere hotel room with a bed, bedside lamps, a nightstand, a desk, and a television.

Deluxe Premier Room Only

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier Breakfast for 1

A Deluxe Premiere hotel room with a bed, bedside lamps, a nightstand, a desk, and a television.

Deluxe Premier Breakfast for 1

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Breakfast for 1

A hotel room with a large bed, two chairs, a small table, and a desk.

Superior Room Breakfast for 1

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Four Points by Sheraton Surabaya, Tunjungan Plaza

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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 320 reviews
The price is CA $93
CA $113 total
includes taxes & fees
Oct 31 - Nov 1
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About the area

Located in Surabaya Center neighborhood, Tunjungan Hotel is connected to a shopping center. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Atlantis Land Surabaya and Ciputra Waterpark are also worth visiting. Visit our Surabaya travel guide
Map
Jl. Tunjungan 102 - 104,102-104, Surabaya, SUB, 60011

What's nearby

  • Tunjungan Plaza
    1 min walk - 0.1 km
  • Grahadi
    4 min walk - 0.4 km
  • Sharp Bamboo Monument
    12 min walk - 1.0 km
  • Surabaya Plaza Shopping Mall
    12 min walk - 1.1 km
  • Grand City Surabaya
    18 min walk - 1.6 km

Getting around

  • Surabaya Pasar Turi Station
    8 min drive
  • Surabaya Kota Station
    9 min drive
  • Surabaya (SUB-Juanda)
    43 min drive

Restaurants

  • Kimukatsu
    1 min walk
  • TenTen
    1 min walk
  • Chung Gi Wa
    3 min walk
  • Monster Curry
    1 min walk
  • Djournal Coffee
    1 min walk

About this property

Tunjungan Hotel

  • Upscale hotel near Tunjungan Plaza
  • Shopping on site, a coffee shop/cafe, and dry cleaning/laundry services are just a few of the amenities provided at Tunjungan Hotel. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, lunch, and dinner. Enjoy the gym, as well as activities like ecotours. Free in-room WiFi is available to all guests, along with a bar and a business center.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Buffet breakfast (surcharge), a billiards/pool table, and free newspapers
    • Tour/ticket assistance, ATM/banking services, and an elevator
    • A banquet hall, concierge services, and laundry services
  • Room features
  • All 272 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
  • Other conveniences in all rooms include:
    • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
    • Bathrooms with rainfall showers and tubs or showers
    • LCD TVs with premium channels
    • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Frequently asked questions

Does Tunjungan Hotel have a pool?

Yes, this property has an outdoor pool.

Is Tunjungan Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Tunjungan Hotel doesn't offer parking.

What time is check-in at Tunjungan Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Tunjungan Hotel?

Check-out is at noon.

Where is Tunjungan Hotel located?

Located in Surabaya Center, this hotel is within a 10-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and Dyandra Convention Center Surabaya are also within 15 minutes. Surabaya Gubeng Station is 26 minutes by foot and Surabaya Pasar Turi Station is 28 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tunjungan Hotel Reviews

5.8

5.8

Cleanliness

8.6

Location

7.4

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 2 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 9 out of 26 reviews
Rating 4 - Poor. 5 out of 26 reviews
Rating 2 - Terrible. 4 out of 26 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Great pool always in the sun. And clean. Hotel is dated but how it is it’s a nice hotel and decent location everything you would want. Room was huge everything nice and bed comfy
Stayed 4 nights in Feb 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
The bathroom shower did not work properly. The bathtub floor was cracked and unsafe ans discolored
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Room comfort

Hotel interior condition equivalent to 2.5/3-star.

Bedsheet & pillow-case,towels,etc. looks old & yellowish. Need to be changed & upgraded.
Stayed 3 nights in Jul 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel needs full makeover

This hotel needs a huge makeover and refurbishments. Service is extremely bad. Door locks malfunctioned few times. No word of apology for the inconveniences caused. We chose this hotel only for its location.
Stayed 1 night in Jun 2023
Verified review

4/10 Poor

facility is very old. air com cannot adjust, towel is old, gym is closed, elevator is slower than my grandfather, the fastest internet speed only 0.5M, download email needs spend over 30mins everyday. breakfast is poor. Only location is good, staff is friendly and water pressure is strong(10F).
Stayed 6 nights in Jul 2019
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
WiFi not active.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service

Outdated, good location and nice food.

We didn’t receive what we booked and when asked for the rooms we had booked and paid (and were guaranteed), we got no explanation or the room we had booked. Service only wanted us to sign the form and did not inform us about breakfast or anything for that matter. We also mistakingly had wrong breakfast vouchers. So we came back to arrange it accordingly so we could get breakfast the next day. The communal areas (outside of the lobby) are not well maintained, we had a clogged bathroom upon arrival and our window looked out upon a stained brick wall. Let’s leave out other details. Turn down service was good considering providing towels. The location is good depending on your itinerary, the hotel is located between entrance 1 and 6 of Tunjungan plaza. This can be convenient if you wish to have rather a lazy or luxurious stay. Food is good, but come early. Thank you for the stay. Little tip, we could understand behasa and understood what your staff were saying over tourists during our stay….
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Hotel ok dan bersih, sayang tempat fitness tidak

Hotelnya ok. Kamar dan kamar mandi bersih. Cuman sayang sekali nggak ada stikkontak dekat kasur, jadi kalau mau cas hp dekat tv. Tempat fitness tidak terawat, kualitas jelek.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Liburan awal tahun

Kamar besar, bisa muat kekuarga. Hotel sudah lumayan panjang usianya
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
ショッピングモールに近いだけで、おすすめのホテルではありません。 古い部屋ではありますが、掃除か行き届いてないので余計に汚く見えます。 コロナのせいもあってか、朝食はとても貧弱でした。 このホテルに泊まるくらいならば、少し値段ははっても他の星4ホテルをお勧めします。
Stayed 2 nights in Oct 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 👌
Stayed 2 nights in Nov 2018
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

立地場所は素晴らしい

歩いて行ける距離にショッピングモールがあり、便利。 ただし、ホテル自体は古い。部屋もあまり綺麗ではない。 エレベーターはかなり遅い。
Stayed 3 nights in Oct 2018
Verified review

6/10 Okay

Liked: Staff & service, room comfort

Near to Tunjungan Plaze

old hotel with old facilities. Needs abit of a revamp.
Stayed 1 night in Jul 2018
Verified review

4/10 Poor

Liked: Staff & service, room comfort

Disappointing ...

Not too bad overall, the location is great, but the hotel is invaded with family groups lacking any kind of respect for other customers. The breakfast experience was awful in between those people … Breakfast buffet offer is also much less than a few years back. I did enjoy the big room, there's space enough, but the bathroom is clearly in need of deep renovation. Same goes for the lifts ...
Stayed 3 nights in Jun 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities

Very poor maintenance

The hotel was built to a high standard, probably about 30 years ago. However it has not been maintained properly. The lobby looks good. But from the lift onwards, you can really see that a tired looking hotel. The bed was comfortable. Water from the tap at the sink goes in different directions because it it partially clogged. Should either be serviced or changed. The sink outlet was also clogged. Stayed 2 nights. On the first morning, I had only cold water from the shower. On the second morning, there was hot water. The jug kettle provided was so old that the heating element that boils the water was corroding away. There is no working desk, so I had to use the TV table to work on my laptop. Iron and board is not available even upon request. This hotel is totally not suitable for business travellers. Breakfast spread was fairly good. However there were a few vegetables at the salad bar that had started becoming rotten. One of my colleagues got stuck in the lift for a few minutes. Maintenance is poor, and it does not seem that the people up-keeping this hotel are doing their job. All of us colleagues staying during this visit agreed that we would never stay in this hotel again.
Stayed 2 nights in Jan 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth a 3 star hotel. Really dirty

Really dirty room, no view at all. Asked for a room change and they gave me another one which was worst. For sure not a 3 star hotel. Some 2 stars hotels are much more better.
Stayed 2 nights in Nov 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
수영장에 사람이 없어서 혼자 유유히 떠다니면서 여유를 즐겼어요 둥둥떠다니면서 하늘을 보면 고층건물들이 보이고 마치 제가 부자가 된 기분이였어요
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

買い物や食事に対する立地が最高

立地がよい割に宿泊料が手ごろ。フロントの対応が早い。ドアマンが礼儀正しい。現地人の利用者がほとんどである。
Stayed 3 nights in Oct 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

won't go back again

-water no pressure -cockroach in bathtub
Stayed 3 nights in Oct 2017
Verified review

6/10 Okay

Liked: Room comfort

Very convenient location next to Tunjungan Plaza

Close to Tunjungan Plaza
Stayed 1 night in Oct 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

請不要再來

Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Verified review

8/10 Good

Liked: Staff & service
Stayed 2 nights in Oct 2019
Verified review

6/10 Okay

Liked: Staff & service
Stayed 1 night in Jan 2019