Saranac Vacation Packages

Staff, especially the housekeeping, were friendly, courteous and professional. When I checked out on Monday morning, the only guy 8:30 am, waited for me to say something so I handed the 2 key cards…did his thing and said “all set”. Not even a thank you, thanks for spending over $1,000 for a week, have a good day, NOTHING. I was the only person at the desk. I just heard they were bought out and it’s getting renovated. I would start by renovations with the front desk.

Molly-best host, beautiful property inside and outside-very convenient and walkable. Enjoyed 2 nights, breakfast delish and so much to do - Saugatuck fun destination. Highly recommend and will be back!

The only staff member I saw was ok. Property and grounds seems tattered and in need of maintenance. Shabby. Carpet felt old. Outdoor areas just need care. Room was large and clean. Bathroom was large and clean. Provided toiletries were very nice and felt luxurious. Parts of the interior were well designed and nicely decorated. Weird beeping all night like a smoke alarm needed a battery? Unsettling. No information in room with facility info like ice locations or times for restaurants. No answer from guest services after multiple attempts. Pool was very nice. Clean. Well maintained. Grounds around pool looked weathered and in need of care.

Staff was very friendly! Location/hotel itself just wasn’t as expected. Been to nicer places but still wouldn’t consider this a bad stay at all!

Book early during summer...we booked the last room available at the Belvedere. Great owner/place, service, cocktails and best dinner we had. Not so fortunate on the last room of choice as it was on third floor a super squeaky bed which led to an uncomfortable night sleep. All in all, a great place!