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OTARU RETREAT by Onko Chishin

4.5 star property
Travelers soak in natural mineral hot springs with river views at this boutique ryokan, where relaxation combines with delicious local cuisine experiences

Choose dates to view prices

Kuramure sits riverside, offering a peaceful retreat with local cuisine for breakfast and dinner at the on-site restaurant. Enjoy beautiful views from the outdoor hot springs and mineral-rich relaxation in the indoor onsen. A cozy library awaits for quiet moments.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite with Semi-Open-Air Onsen

Suite with Semi-Open-Air Onsen | View from room

Suite with Semi-Open-Air Onsen

  • River view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Trundle Bed
  • Free WiFi

View all photos for Four-Bed Suite with Semi-Open-Air Onsen

Four-Bed Suite with Semi-Open-Air Onsen

Four-Bed Suite with Semi-Open-Air Onsen

  • River view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Junior Suite with Semi-Open-Air Onsen

Junior Suite with Semi-Open-Air Onsen

Junior Suite with Semi-Open-Air Onsen

10.0 out of 10
Exceptional
(1 review)
  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds, 1 Twin Trundle Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Japanese-Western Suite with Semi-Open-Air Onsen

Japanese-Western Suite with Semi-Open-Air Onsen

Japanese-Western Suite with Semi-Open-Air Onsen

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons
  • Free WiFi

View all photos for Japanese-Western Maisonette Room with Semi-Open-Air Onsen

Japanese-Western Maisonette Room with Semi-Open-Air Onsen

Japanese-Western Maisonette Room with Semi-Open-Air Onsen

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Japanese-Western Maisonette Room with Private Onsen

Japanese-Western Maisonette Room with Private Onsen

Japanese-Western Maisonette Room with Private Onsen

  • 743 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds, 1 Twin Trundle Bed and 1 Twin Futon
  • Free WiFi

View all photos for Japanese-Western Maisonette Room With Private Onsen

Down comforters, in-room safe, individually decorated

Japanese-Western Maisonette Room With Private Onsen

  • Sleeps 4
  • Free WiFi

View all photos for Suite With Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Suite With Semi-Open-Air Onsen

  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite With Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Junior Suite With Semi-Open-Air Onsen

  • Sleeps 4
  • Free WiFi

View all photos for Japanese-Western Suite With Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Japanese-Western Suite With Semi-Open-Air Onsen

  • Sleeps 4
  • Free WiFi

View all photos for Japanese-Western Maisonette Room With Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Japanese-Western Maisonette Room With Semi-Open-Air Onsen

  • Sleeps 4
  • Free WiFi

View all photos for Four-Bed Suite with Semi-Open-Air Onsen

Down comforters, in-room safe, individually decorated

Four-Bed Suite with Semi-Open-Air Onsen

  • Sleeps 4
  • Free WiFi

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About the area

Located in Otaru, OTARU RETREAT by Onko Chishin is in the historical district and on a river. Otaru Art Village and Bank of Japan Museum are cultural highlights, and some of the area's activities can be experienced at Asari River Onsen Ski Area and Ski Village Asari. Don't miss out on a visit to Otaru Blue Cave SaltValley408. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowmobiling and sledding. Visit our Otaru travel guide
Map
2-685, Asarigawa Onsen, Hokkaido, Otaru, Hokkaido, 047-0154

What's nearby

  • Ski Village Asari
    3 min walk - 0.3 km
  • Asarigawa Hot Spring
    5 min walk - 0.4 km
  • Asari River Onsen Ski Area
    6 min walk - 0.6 km
  • Asari Sky Loop
    16 min walk - 1.3 km
  • Otarunai Lake
    4 min drive - 2.4 km

Getting around

  • Asari Station
    12 min drive
  • Hassamu Station
    23 min drive
  • New Chitose Intl. Airport (CTS)
    85 min drive

Restaurants

  • 回転寿司 魚一心 小樽店
    7 min drive
  • テラスブラッセリー
    7 min drive
  • モスバーガー ウイングベイ小樽店
    6 min drive
  • Cocoro
    7 min drive
  • カプリチョーザ 小樽店
    7 min drive

About this property

OTARU RETREAT by Onko Chishin

  • Luxury boutique ryokan near Asari River Onsen Ski Area
  • Located close to Ski Village Asari, OTARU RETREAT by Onko Chishin provides a nightclub, a terrace, and a coffee shop/cafe. The on-site restaurant offers breakfast and dinner. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a library and a bar.
  • Other perks include:
    • Free self parking
    • Local cuisine breakfast (surcharge), a free area shuttle, and luggage storage
    • Books, multilingual staff, and a porter/bellhop
  • Room features
  • All guestrooms are individually furnished, and include comforts such as private indoor hot tubs and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning.
  • Other conveniences in all rooms include:
    • Highchairs, children's dinnerware, and children's books
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with spring water tubs and toilets with electronic bidets
    • 19-inch flat-screen TVs with satellite channels
    • Wardrobes/closets, refrigerators, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 12 km
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free ferry terminal shuttle
  • Free uncovered self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 9:30 AM for a fee: JPY 4,400 for adults and JPY 4,400 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal

Restaurants on site

  • CLARTE

Things to do

  • Books
  • Library
  • Nightclub

Family friendly

  • Children's books
  • Children's dinnerware
  • Free area shuttle
  • High chair
  • In-room refrigerator
  • Living room

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Fusuma (room partition)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the ferry terminal, train station, and bus station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 3:00 PM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Guests driving to the property should contact this property in advance (e.g., directions)

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 6 and younger eat free breakfast

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately JPY 4400 for adults and JPY 4400 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is OTARU RETREAT by Onko Chishin pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at OTARU RETREAT by Onko Chishin?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at OTARU RETREAT by Onko Chishin on May 20, 2026 start from CA $494, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at OTARU RETREAT by Onko Chishin?

Check-in start time: 3 PM; Check-in end time: 7 PM. After-hours check-in is not available.

What time is check-out at OTARU RETREAT by Onko Chishin?

Check-out is at 11 AM.

Where is OTARU RETREAT by Onko Chishin located?

Situated in the historical district, this luxury ryokan is within a 15-minute walk of Asari River Onsen Ski Area and Ski Village Asari. Otaru Canal and Otaru Art Village are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

OTARU RETREAT by Onko Chishin Reviews

9.2

Wonderful

9.4

Cleanliness

7.4

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 97 out of 137 reviews
Rating 8 - Good. 25 out of 137 reviews
Rating 6 - Okay. 10 out of 137 reviews
Rating 4 - Poor. 3 out of 137 reviews
Rating 2 - Terrible. 2 out of 137 reviews

Reviews

Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
Great staff, lovely design and beautiful setting.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

YoonKi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service from staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robert Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly relaxing onsen and an excellent dining experience in your own private dining room. A great retreat.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Ivan Blagoev

Liked: Cleanliness, amenities, property conditions & facilities
Very cool Stay! We loved the kids futon!!😍 Deep dive into the Japanese culture. Everything was super interesting and we can’t wait to be back. Foods were delicious and Location nice next to Asari Ski resort. ありがとうございます！
View from onsen room!!
Breakfast
So much snow !!
Asari ski view from room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Paul Kwong Chue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is properly located at a quite neighborhood for people looking for privacy. Well renovated yet a bit modern as compare to other onsen ryokan in Japan. Staffs are super polite, helpful and considerate, exceeds most 5 stars hotel standard. The food over there are nice and the presentation is superb. It is just like an art...Each guest room has its own in-room onsen. Due to limited guest rooms, the public onsen is like private onsen most of the time. My family has an amazing stay there. Looking forward to re-visit the venue again if I come around Otaru area next time.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Hua Hsin

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

doohee

Liked: Cleanliness, staff & service, amenities
Overall, it was a wonderful place. However, the dinner did not meet my expectations, and I believe the taste could be improved.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place to stay with peerless service. My wife and I had a wonderful experience.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Tsang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sook

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Joon

Liked: Amenities
Food could be a little better
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

HYUNSANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interior design is very modern, room was very cozy. Though stairs to upstairs which contains 2nd bedroom and bathroom was quite steep, so try to get single story room if you are planning to travel with elderly family member. Food was amazing, seemed to be cooked with fresh ingredients. Staff were very kind. They were very supportive and respectful.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Seriously. Open bar with a pretty stellar collection of local Whiskey. Might disappoint those looking for Western Cocktails (they have them, but they won't be the best you've tried), but why would you order that at a local Ryokan in Otaru Japan?? Ask them for their "o-su-su-me" ("recommendation") and just enjoy yourself. Room was perfect, staff were helpful, food was excellent, and Otaru neighboring areas were so much fun for those looking to enjoy the Hokkaido region. Hope to stay here again one day.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Chiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
室内温泉はとても良いです。 貸切スパ設備を更新するとの事でしたので、その後に期待したいです
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

HIDETOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で、雰囲気も、食事も、デザイン性も良い。たまたまかもしれませんが滞在時は空いていて静かで良かった。家族4人（高校生と幼児含む）で一泊。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ゆっくりとした時間

コンシェルジュが常に付き添ってくれています。とても大切にしてくださいました。
Stayed 1 night in May 2025
Verified

10/10 Excellent

Joonhyuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

최고의 료칸

지금까지 방문한 료칸 중 최고였습니다. 음식과 음료 모두 만족스러웠으며 직원들의 접객도 아주 좋았습니다. 온천 시설도 좋았구요. 다만 호텔 시설이 노후하여 방 컨디션이 조금 아쉬웠습니다.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jongmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

오타루 가족과 함께 여행하기 좋은 료칸

전통적인 료칸은 아니지만 깔끔하고 조용합니다. 현대적인 외관과 전통 양식이 혼합된 느낌입니다. 제가 선택한 전망에서는 창문을 열어두면 물소리가 들려 매우 좋았습니다. 직원들은 매우 친절했고 서비스 또한 훌륭합니다. 방에도 넓은 욕조가 있어 아이와 함께 이용하기 좋았습니다. 대욕탕에서 피로를 풀기도 좋았습니다. 여름이라 외부 탕은 벌레가 좀 있었지만 내부에도 탕이 있어 이용하는데 문제는 없습니다. 대욕탕은 현대적인 목욕탕 느낌입니다. 넓은 침대 두 개와 바닥에서 잘 수 있는 방이 추가로 있었습니다. 체크인 할 때는 택시로 이동했지만 돌아갈 때는 직원이 송영 버스를 이용할 수 있도록 도와줬습니다. 10:30, 11:10 두 번 이용할 수 있었고 오타루역 또는 오타루 칫코 역 까지 이용 가능하였습니다.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

hanyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆっくり休んできました。 いつも親切なスタッフの皆さん、ありがとうございます。
Stayed 3 nights in Mar 2024
Verified

6/10 Okay

Verified traveller

性价比有点低

怎么说呢 整体来说性价比有点低 都算还好 但是这个价格有点。。
Stayed 3 nights in Nov 2023
Verified

8/10 Good

????

Liked: Cleanliness, staff & service, property conditions & facilities
アメニティなどが物足りない面もあったが、食事が美味しかった
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

HANYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

쿠라무레는 최고 입니다.

스탭분들이 가족처럼 돌봐 주셨습니다. 덕분에 편안한 여행이 되었습니다. 감사합니다. 다시 방문 하겠습니다.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

SOOYUCK

Liked: Staff & service, amenities, property conditions & facilities
너무 좋았습니다 ^^
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 숙박이었습니다 :) 친절하고 세심한 서비스와 고요한 분위기, 힐링된 하루였습니다.
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Verified traveller

구조는 멋지나 낡은 느낌이 있음 특히 식사는 별로
Stayed 1 night in Jan 2023