Title: Gen Rooms - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gen Rooms Travelers start their day with a hearty breakfast buffet before finding afternoon relaxation beside the quiet outdoor pool at this welcoming property ![Sundeck](https://images.trvl-media.com/lodging/5000000/4030000/4026600/4026588/80627b8f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Wine bar](https://images.trvl-media.com/lodging/5000000/4030000/4026600/4026588/c5e00712.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/5000000/4030000/4026600/4026588/96e6c679.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/5000000/4030000/4026600/4026588/682edde4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/5000000/4030000/4026600/4026588/e987445f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Gen Rooms offers a breakfast buffet and Peruvian dishes at La GRA restaurant. Guests can relax in the sauna, swim in the outdoor pool, or stroll through the garden. The property provides shuttles to the airport and ski slopes, with the Costanera Center nearby. 7.4 Good ## Popular amenities - Bar - Pool - Parking included - Gym - Breakfast included - Room service ## Room options ### Check availability for these dates Tonight [Oct. 26 - Oct. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=4026588&PinnedHotelID=4026588&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=4026588&PinnedHotelID=4026588&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 27 - Oct. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=4026588&PinnedHotelID=4026588&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=4026588&PinnedHotelID=4026588&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4026588&PinnedHotelID=4026588&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=4026588&PinnedHotelID=4026588&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4026588&PinnedHotelID=4026588&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=4026588&PinnedHotelID=4026588&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/5000000/4030000/4026600/4026588/b3ba28ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single Room ### Highlights Balcony Air conditioning Connecting rooms available TV Rollaway/extra beds Cribs/infant beds Blackout drapes/curtains Hair dryer - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/5000000/4030000/4026600/4026588/b3ba28ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Balcony Air conditioning Connecting rooms available TV Rollaway/extra beds Cribs/infant beds Blackout drapes/curtains Hair dryer - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ![Minibar, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/5000000/4030000/4026600/4026588/b3ba28ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Twin ### Highlights Balcony Air conditioning Connecting rooms available TV Rollaway/extra beds Cribs/infant beds Blackout drapes/curtains Hair dryer - Sleeps 2 - 2 Twin Beds ![Executive Double Room](https://images.trvl-media.com/lodging/5000000/4030000/4026600/4026588/fb85338a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room ### Highlights Balcony Air conditioning Connecting rooms available TV Rollaway/extra beds Cribs/infant beds Blackout drapes/curtains Hair dryer - Sleeps 3 - 2 Twin Beds ## You may also like Ad ![Indoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/911600/911539/w4000h2662x0y0-5e20232d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Ritz-Carlton, Santiago Las Condes - Pool - Hot tub - 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Vitacura Las Condes - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,005 reviews CA $121 CA $121 total Oct 30 - Oct 31 [](https://www.expedia.ca/Santiago-Hotels-DoubleTree-By-Hilton-Hotel-Santiago-Vitacura.h8362336.Hotel-Information?chkin=2025-10-30&chkout=2025-10-31&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=083a5394-1585-4117-8060-fa28a4484dca&top_cur=CAD) Ad ![2 bars/lounges](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/17000000/16830000/16827600/16827506/f559faf0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AC Hotel by Marriott® Santiago Cenco Costanera Providencia - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 326 reviews CA $165 CA $165 total Oct 31 - Nov 1 [](https://www.expedia.ca/Santiago-Hotels-AC-Hotel-Santiago-Costanera-Center.h16827506.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=083a5394-1585-4117-8060-fa28a4484dca&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/30000000/29110000/29109900/29109856/0c743e8f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Novotel Santiago Providencia Providencia - 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Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 358 reviews CA $189 CA $189 total Oct 31 - Nov 1 [](https://www.expedia.ca/Santiago-Hotels-Hyatt-Centric-Las-Condes-Santiago.h19860705.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=083a5394-1585-4117-8060-fa28a4484dca&top_cur=CAD) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/11000000/10510000/10503200/10503143/ee2b5560_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Cumbres Lastarria Downtown Santiago - Pool - Breakfast included - Spa - Parking included 9.6 Exceptional 894 reviews CA $227 CA $227 total Oct 31 - Nov 1 [](https://www.expedia.ca/Santiago-Hotels-Hotel-Cumbres-Lastarria.h10503143.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=083a5394-1585-4117-8060-fa28a4484dca&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Hotel-Gen.h4026588.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Hotel-Gen.h4026588.Hotel-Information) ## About the area Located in Downtown Santiago, a neighborhood in Santiago, Gen Rooms is near a metro station. Travelers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. National History Museum and Chilean National Zoo are also worth visiting. Explore all the area has to offer with hiking/biking trails and ecotours. [Visit our Santiago travel guide](https://www.expedia.ca/Santiago.dx178306) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-33.44763%2C-70.63544&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=w9WjIXBfHWQp5IW1iSTj9BfjCCI=) Avda. Portugal 415,, Santiago, Santiago Metropolitan Region, 8330297 ### What's nearby - Medical Center Hospital Worker - 6 min walk - 0.5 km - Santa Lucia Hill - 13 min walk - 1.1 km - Palacio de la Moneda - 3 min drive - 2.7 km - Plaza de Armas - 4 min drive - 2.9 km - Costanera Center - 5 min drive - 5.0 km ### Getting around - Santa Isabel Station - 6 min walk - Parque Almagro Station - 20 min walk - Santiago Intl. Airport (SCL) - 22 min drive ### Restaurants - ‪Melt Pizza Portugal - ‬1 min walk - ‪Il Romano Pizzas & Pastas - ‬1 min walk - ‪Tamashi Wakai Sushi - ‬1 min walk - ‪Sésamo Express - ‬3 min walk - ‪Mikan Sushi Santiago - ‬1 min walk ## About this property ### Gen Rooms Luxury hotel near Costanera Center Consider a stay at Gen Rooms and take advantage of a free breakfast buffet, an airport shuttle, and a rooftop terrace. Hit the slopes at this hotel featuring a ski shuttle. For some rest and relaxation, visit the sauna. The on-site restaurant, La GRA, features Peruvian cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden. You'll also find perks like: - An outdoor pool along with sun loungers - Free self parking - Limo/town car service, express check-in, and free newspapers - Luggage storage, concierge services, and multilingual staff Room features All 170 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch TVs with cable channels - Balconies, on-request microwaves, and rollaway/extra beds ## Similar properties ![Interior detail](https://images.trvl-media.com/lodging/105000000/104010000/104002000/104001926/a150623d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Concha y Toro 33 Hotel Boutique By Nobile Downtown Santiago - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 104 reviews CA $129 CA $129 total Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=104001926&PinnedHotelID=104001926&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/37000000/36480000/36480000/36479940/0303ce49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Loica Suites Las Condes - Pool - Kitchen - Parking included - Free WiFi 8.8 Excellent 16 reviews CA $122 CA $171 total Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=36479940&PinnedHotelID=36479940&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room, 1 King Bed](https://images.trvl-media.com/lodging/22000000/21770000/21760800/21760725/9c18c29c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Ñuñoa Ñuñoa - 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Available in all rooms: Free WiFi and wired internet ### Parking and transportation - Roundtrip airport shuttle (surcharge) on request - Area shuttle (surcharge) - Shopping center shuttle (surcharge) - Ski shuttle (surcharge) - Limo/town car service - Free self parking on site ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - La GRA - La VID - Mana Cafe ### Things to do - Gym - Outdoor pool - Sauna ### Family friendly - In-room crib - Laundry facilities - Microwave on request - Outdoor pool - Rollaway/extra bed ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - 24-hour business center - Conference center (1,076 square feet of space) - Meeting room ### Outdoors - Garden - Pool loungers - Rooftop terrace ### Spa - In-room massages ### Accessibility - Elevator ### More - 30 floors - Banquet hall - Built in 2010 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Crib - Rollaway/extra bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower ### Entertainment - 32-inch TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Microwave on request - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 11:30 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Children and extra beds Children are welcome Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available Cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%). We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Gen Hotel Gen Santiago Hotel Gen Hotel Gen Santiago Hotel Gen Gen Rooms Hotel Gen Rooms Santiago Gen Rooms Hotel Santiago ## Frequently asked questions ### Does Gen Rooms have a pool? > Yes, this property has an outdoor pool. ### How much is parking at Gen Rooms? > Self parking is free at this property. ### What time is check-in at Gen Rooms? > Check-in start time: 3 PM; Check-in end time: 11:30 PM. ### What time is check-out at Gen Rooms? > Check-out is at noon. ### Does Gen Rooms provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. ### Where is Gen Rooms located? > Conveniently located near the ski slopes, this Downtown Santiago hotel is within a 15-minute walk of Medical Center Hospital Worker, Lastarria District, and Santa Lucia Hill. Pontifical Catholic University of Chile and Catholic University Clinical Hospital are also within 15 minutes. Santa Isabel Station is 6 minutes by foot and Bustamante Park Station is 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Gen Rooms Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Location ### 7.4 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 69 8 - Good 165 6 - Okay 90 4 - Poor 40 2 - Terrible 17 ### 8/10 Good #### DANIEL, Montevideo Jan 26, 2016 Liked: Cleanliness, staff & service, property conditions & facilities #### Muy confortable Hotel muy lindo. La piscina que es el atrativo en las fotos no es como parece, tiene pocas sillas para tirarse y está siempre llena y no hay lugar donde ubicar las cosas de uno ni tomar sol. El agua no estaba muy limpia. La habitación super bien, grande y tranquila. Lo único malo es que si prendias la tv y algunas luces al mismo tiempo se cortaba la luz. En general bien y volveria. ##### DANIEL ### 8/10 Good #### jean-paul, bordeaux Jan 16, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### sejour confortable Rien à dire ##### jean-paul ### 2/10 Terrible #### Verified traveller Jan 6, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Este hotel no es lo que se ve en las fotos!! El hotel esta en una zona fea de la ciudad, y no es el que se muestra en fotos, tiene mucho photoshop ##### Verified traveller ### 6/10 Okay #### Aline, Brasil Dec 31, 2015 Liked: Staff & service Disliked: Cleanliness, room comfort #### Bom custo benefício Bom custo benefício, o hotel precisa de uma boa reforma. O atendimento dos funcionários é muito bom e o café da manhã precisa ser revisto. ##### Aline ### 8/10 Good #### Monz, NZ Dec 30, 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great people, really comfy bed!! One of the best hotel beds I've been in! Friendly and helpful staff and a good place to stay. Only fault is same as any other hotel that it's never quite as nice and new as the pictures on the Internet. ##### Monz ### 10/10 Excellent #### Humberto, San luis Potosí Dec 25, 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel cerca de todo en Santiago Llegue por 3 días y me quede 9 noches ya que me agradó la ciudad de Santiago ##### Humberto ### 4/10 Poor #### Juan francisco Dec 22, 2015 Liked: Cleanliness, room comfort Disliked: Staff & service #### Sin permiso Estaba en la mañana tipo 10 am con mi novia y entro la mucama sin preguntar por servicio. Solo llegó y entro. ##### Juan francisco ### 4/10 Poor #### Andrew L. Dec 17, 2015 Liked: Staff & service Disliked: Cleanliness, room comfort #### So-so experience Staff service was fine. Cleanliness of the unit could have been much better. The unit appeared dusty and it was very small in size. ##### Andrew L. ### 6/10 Okay #### maria fernanda, argentina Dec 9, 2015 Liked: Staff & service, room comfort #### normal, no volveria el hotel estaba bien pero para el costo me parece que no lo vale. la zona no muuy linda, es alejado del metro, por calles medias feas. cerca cerca no hay nada lindo para ver. el hotel en si bien, desayuno muy completo, y una hermosa pileta en el piso 25. recepcion y zonas comunes mas o menos. ##### maria fernanda ### 6/10 Okay #### juan, argentina Dec 9, 2015 Liked: Room comfort #### agradable Agradable , falta un poco de mantenimiento, relación precio calidad buena, la ubicación no es mala, en líneas generales tuvimos buena estadía ##### juan ### 6/10 Okay #### Mendele , Queretaro México Dec 7, 2015 Liked: Staff & service #### No era lo que esperaba para un hotel 4 estrellas Un hotel del montón muy viejo y descuidado no servia la tv y nos cambiamos a otra habitación la chica de la administración super amable ##### Mendele ### 4/10 Poor #### Jinho Nov 24, 2015 Liked: Cleanliness #### Good Good ##### Jinho ### 2/10 Terrible #### Not Provided, San Diego Nov 22, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### False representation of hotel There was no shuttle available, the neighborhood was questionable and we watched a guy get mugged at the corner as we were arriving by taxi. When the front desk finally found our reservation and gave us the room key we found two shabby beds and a dirty bathroom. We asked for a different room with a king or queen, which we had originally requested and were told none available. We took our bags and jumped in the next cab. We did not spend the night and We do not recommend it. ##### Not Provided ### 2/10 Terrible #### ULISSES, São Paulo Nov 19, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Totalmente enganados ! Hotel péssimo!! Parece uma favela , ha moradias nele, sujo , mal conservado e qdo fiz a reserva a foto do quarto não era a mesma q fiz depois de duas moites mudaram e contonuou muito ruim. As toalhas brancas são cinza de encardidas ...somente o café da manha foi satisfatório!! Era um SPA! Piscina de hidro verde... Sala de ginástica tb miito suja !!! Resumindo PREÇO ABUSIVO POR HOTEL HORRÍVEL: - NÃO RECOMENDO!! ##### ULISSES ### 8/10 Good #### Sergio Nov 18, 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Sergio ### 4/10 Poor #### mario, Leon Guanajuato Mexico. Nov 14, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### LAS FOTOGRAFIAS ENGAÑAN Realmente ni el hotel ni la cuidad de Santiago cumplieron con mis expectativas. El hotel es en realidad un edificio dividido en hotel y departamentos; al parecer no tienen personal que se encargue de hacer algo mas que las camas y limpiar los baños. No es un hotel ni siquiera de tres estrellas. ##### mario ### 8/10 Good #### Verified traveller Nov 12, 2015 Liked: Cleanliness, staff & service, property conditions & facilities #### Lindo hotel céntrico Hermosa estadia, comodo, céntrico, buena atención, cama cómoda. ##### Verified traveller ### 6/10 Okay #### Ann-Margret, Skåne, Sweden Nov 12, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Boka inte detta hotell!!!! Dålig standard, förstår ej de 4 stjärnorna!!!! Mycket besviken!! Glasbitar på golvet, smutsigt i duschen och lös kran i vasken. Bytte rum efter klagan och påtryckning. Mycket dåligt underhållet hotell. Poolområdet under all kritik! Skulle inte få för oss att bada där.........dåligt skött!!! Skulle aldrig rekommendera någon att boka detta hotell!! Kanske borde det ha 2 stjärnor???? Alla bilder på hotells.com måste vara gamla, eftersom inte något stämmer. ##### Ann-Margret ### 2/10 Terrible #### Elvis Ricardo, Las Vegas, Nv Usa Nov 10, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel, mold smell in walls, a 2 start hotel. The worst hotel in chile I have never written a complaint but this hotel is horrible quality wise, avoid a headache parking, rooms wi-fi everything is an issue here smells bad and is deteriorating more, have to scream to get a diferent room ...a suite according to them but still was horrible just less smell... Don't waste your hard earned money the pictures in the Internet are photo shop trust me.... ##### Elvis Ricardo ### 8/10 Good #### Paulo, São Paulo Nov 10, 2015 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### Péssima experiência. Apartamento muito ruidoso. Apartamento muito ruidoso, voltado para a avenida. Os vidros da varanda não isolam os ruídos oriundos da avenida. Ruídos de automóveis, caminhões e motocicletas a noite inteira. ##### Paulo ### 4/10 Poor #### Verified traveller Nov 8, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Generell schlechtes Zustand und dreckig. Jacuzzi mit stehense Grüne Wasser und las Aschenbächer benutzt. ##### Verified traveller ### 10/10 Excellent #### Greg, Santa Barbara Nov 2, 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel stay Room was great! Was clean and comfortable but, the bathroom was very small. Hotel service was very good and they spoke a little english. Breakfast was great and food was very good. Neighborhood was good but it has a lot of graffiti and does not look like a desirable area, but it was a good area. Friends live in this area so I had a understanding of the area. ##### Greg ### 6/10 Okay #### Dennys Malcon, sao paulo Oct 26, 2015 Liked: Staff & service #### bom fotos no site são melhores que o Hotel e a região, as camas são muito boas, mas o quarto e detalhes estão com problemas de acabamento e iluminação. ##### Dennys Malcon ### 2/10 Terrible #### Carlos, Lima Oct 24, 2015 Disliked: Staff & service, property conditions & facilities, room comfort #### Nightmare We took a room with 1 hour in advanced and got to "Hotel Gen" expecting a 4-star accommodation. - First issue: nobody from the hotel was in the lobby (yes: nobody). We were received by a friend (yes: a friend) of the person in charge of the lobby. The "friend" said us that he works for a building close to Hotel Gel. We waited 30 minutes to start our check-in - Second issue: check-in. The person in charge of the check-in was not able to find our Expedia reservation. He tried for 30 minutes and finally, let us go to our "4-Star" room. He was rude and with poor experience using a computer - Third issue: room: I should take pictures. The most terrible "4-Star" room I've ever seen. - Third issue: check-out: The next morning, a new person in charge of the lobby asked us for a credit card because they have never received a confirmation from Expedia. Yes, I paid twice. Please, avoid this place. ##### Carlos ### 6/10 Okay #### Caroline, Canada Oct 12, 2015 Liked: Staff & service Disliked: Property conditions & facilities #### Nice reception but hotel need some maintenance About 15 min walks from Central historical area, the neighbourhood didn't feel safe in the evening and can be a bit noisy. The hotel can organise airport transfer with their own taxi but it is really overpriced however, the staff at the reception were very helpful in giving me direction to the center and how to get the airport bus. The view of sunset from the rooftop terrace is absolutely magnificent but general maintenance of the building and amenities should be improve, wouldn't consider it a four star, still a comfortable and not somewhat centrally located hotel. ##### Caroline ## Expedia's Latest Trends ### Hotels > [Hotel X Toronto, a Destination by Hyatt Hotel](https://www.expedia.ca/Toronto-Hotels-Hotel-X-Toronto-By-Library-Hotel-Collection.h19822661.Hotel-Information) > > [Dreams Dominicus La Romana - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Dreams-Dominicus-La-Romana-All-Inclusive.h15407597.Hotel-Information) > > [Santiago Marriott Hotel](https://www.expedia.ca/Santiago-Hotels-Santiago-Marriott-Hotel.h564458.Hotel-Information) > > [Best Western Plus West Edmonton](https://www.expedia.ca/Edmonton-Hotels-Best-Western-Plus-West-Edmonton.h163329.Hotel-Information) > > [La Quinta Inn & Suites by Wyndham Boston-Andover](https://www.expedia.ca/Andover-Hotels-La-Quinta-Inn-Suites-By-Wyndham-Boston-Andover.h25755.Hotel-Information) > > [Travelodge by Wyndham Moose Jaw](https://www.expedia.ca/Moose-Jaw-Hotels-Travelodge-By-Wyndham-Moose-Jaw.h9360.Hotel-Information) > > [The Ritz-Carlton, Santiago](https://www.expedia.ca/Santiago-Hotels-The-Ritz-Carlton.h911539.Hotel-Information) > > [JOIA Paraíso by Iberostar - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Iberostar-Grand-Paraiso-Adults-Only-All-Inclusive.h2802472.Hotel-Information) > > [Cabin Rentals Jasper](https://www.expedia.ca/Jasper-Cabins.d6139996-aaCabins.Travel-Guide-Accommodation) > > [Holiday Inn Santiago - Airport Terminal by IHG](https://www.expedia.ca/Santiago-Hotels-Holiday-Inn-Santiago-Airport-Terminal.h1738554.Hotel-Information) > > [Hotels in Skagway](https://www.expedia.ca/Skagway-Hotels.d3144.Travel-Guide-Hotels) > > [Hotels in Rutland](https://www.expedia.ca/Rutland-Kelowna-Hotels.0-n6270142-0.Travel-Guide-Filter-Hotels) > > [Holiday Inn Boston - Cambridge Area by IHG](https://www.expedia.ca/Boston-Hotels-Holiday-Inn-Boston-Bunker-Hill-Area.h7370.Hotel-Information) > > [Mandarin Oriental, Santiago](https://www.expedia.ca/Santiago-Hotels-Mandarin-Oriental.h15107.Hotel-Information) > > [TownePlace Suites by Marriott London](https://www.expedia.ca/London-Hotels-TownePlace-Suites-By-Marriott-London.h26341.Hotel-Information) > > [Hotels in Seattle](https://www.expedia.ca/Seattle-Hotels.d178307.Travel-Guide-Hotels) > > [Sheraton Santiago Hotel and Convention Center](https://www.expedia.ca/Santiago-Hotels-Sheraton-Santiago-Hotel-And-Convention-Center.h200094.Hotel-Information) ### Flights > [Flights from St. John's (YYT) to Narita (NRT)](https://www.expedia.ca/lp/flights/yyt/nrt/st-johns-to-tokyo) > > [Flights from Toronto (YYZ) to London (YXU)](https://www.expedia.ca/lp/flights/yyz/yxu/toronto-to-london) > > [Flights from Montreal (YUL) to London (LHR)](https://www.expedia.ca/lp/flights/yul/lhr/montreal-to-london) > > [Flights from Calgary (YYC) to Nagoya (NGO)](https://www.expedia.ca/lp/flights/yyc/ngo/calgary-to-nagoya) > > [Flights from Toronto (YYZ) to San José (SJO)](https://www.expedia.ca/lp/flights/yyz/sjo/toronto-to-san-jose) > > [Flights from Ottawa (YOW) to Oklahoma City (OKC)](https://www.expedia.ca/lp/flights/yow/okc/ottawa-to-oklahoma-city) > > [Flights from Calgary (YYC) to Milan (MXP)](https://www.expedia.ca/lp/flights/yyc/mxp/calgary-to-milan) > > [Flights from Sidney (YYJ) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yyj/yyz/victoria-to-toronto) ### Cars > [Car rentals in San Francisco](https://www.expedia.ca/Car-Rentals-In-San-Francisco.d178305.Car-Rental-Guide) > > [Budget Destinations In United States Of America](https://www.expedia.ca/Budget-Destinations-In-United-States-Of-America.d201-c39.Car-Rental-Destination-Suppliers) ### Packages > [Palau de la Música Catalana](https://www.expedia.ca/Palau-De-La-Musica-Catalana-Downtown-Barcelona.d6066959.Vacation-Attraction) > > [Mexico Vacations](https://www.expedia.ca/Mexico.d117.Destination-Travel-Guides)