KeyBank Center Tours and Activities

Clean room, friendly environment

Beautiful hotel! Spotless throughout.

The property felt less like a Hyatt Regency and more like a Holiday Inn Express. The staff were mostly great and it's everything you need in a hotel - clean, tidy, just not living up to the Hyatt Regency brand standard. The Junior Suite was huge - a lot of floor space divided into a very spacious bed area and a nice living room area with full couch, desk, etc. The fully separate kitchen was a nice surprise. However, everything was dated and tatty. The bed frame was squeaky and straight out of the Golden Girls. Bathroom fixtures were rusty, toilet we had to hold the handle to get it to flush. Kitchen was pure 1980s country honey wood. The carpeting was mis-installed or poorly repaired after a water leak maybe. Wallpaper peeling off. Pot light fixtures starting to come out of the ceiling. Furniture was old and nicked, we had a power bar on the floor to make up for missing standards like built-in USB plugs and integrated bedside power. The public areas were overwhelmed with unattended, swarming children. "Every weekend until April," seemingly some kids hockey something. We didn't try the pool. I was expecting a proper restaurant with some refinement, not standard induction tray self-serve with powdered eggs and mealy blond potatoes. I've had better quality at a Hyatt Place and would never have paid $26 per person had I known. Overall I'm not unhappy - it is everything you need in a tourist-class hotel, but it is not a Hyatt Regency standard.