Basing House Tours and Activities

Gym music until 11pm and from 7am on a Sunday and so loud sleep is impossible. I could even hear it through headphones. Staff were aware of this being an issue but no attempt to turn the music down and I wasn't allowed to move rooms so I left early. Really disappointing - what's the point of a hotel stay if you can't sleep? Lumpy pillows so better to bring your own and my shower wasn't working very well. I've stayed here for 2 years but this will certainly be the last time.

The stay was great, I’ve left one star as we accidentally left our expensive apple laptop charger in the room, we phoned the hotel to see if we could get it back and the staff were very unhelpful, it was definitely left there (which we should have been more observant of when packing and leaving) but when a mistake like that happens you fully expect the staff & cleaners to at least have the decency & trust to keep it aside for a period of time. I feel let down that this has happened. I’m just glad it wasn’t something sentimental like jewellery as I don’t trust it would have been reported or followed up. Shame because the stay outside of this was nice.

Good choice of breakfast items