Ross Vacation Packages

Good hotel

The design of the suite was excellent especially the design of the second bathroom to accommodate the people using the fold out couch. The furnishings and the supplies in the kitchen were excellent. And I was glad that they made an allowance for recycling. We were disappointed that the indoor pool was closed for renovations. I understand that need to do the renovations in the summer season because there is still an outdoor pool to use. I was disappointed that they did not relay this information at the time we booked. We definitely would have looked at another hotel. We arrived at 4:00 p.m. hoping to get into our room, but had to wait over an hour before the room was available. The staff was friendly and helpful throughout our stay. If we came back to this area, we would consider staying here again, but will definitely check about the indoor pool.

Never leave negative reviews however, the staff was OVERLY NICE and kind when I checked in and about a majority of any questions. However, I got this room specifically for the size, fireplace, and jacuzzi tub. And the jacuzzi tub was the problem I attempted to use the tub and fill it with water no problem and put no products at all in the tub. I got in the tub and it was fine, turned on the jets and the entire tub filled with brown dirty bubbles, and disgusting particles coming out of the jets. It was disgusting and even stained my hands where I touched the brown liquid that came out. Had to take a shower separately to get the grime off of me. I took pictures and showed the front desk to bring it to their attention, and they just seemed indifferent, and just said okay thanks for telling us. They didn’t offer any discount, or a room change or anything. Just brushed it off like no big deal which was surprising from my earlier dealings when checking in. I reached out to Expedia for a refund and provided all the photos. The hotel and Expedia did not provide any type of discount, or anything. Rarely do I want or need money back, however the whole reason I paid more and went with this hotel was for the jacuzzi tub. So it was just overall disappointing. It’s clear they don’t clean the jacuzzi tub or the jets ever and it was just absolutely vile and disgusting the brown liquid and bubbles seeping out, I would beware for any tub fans or users of this property and Expedia.