Rockhouse Vacation Packages

T

I checked out after the first night because of significant noise and cleanliness concerns. The surrounding area was extremely loud, with bars and late-night partying nearby, which made it difficult to sleep. I also found the parking inconveniently far from the hotel, and I did not feel comfortable or safe walking back and forth, particularly at night. When I checked out early, I specifically asked the front desk about canceling and refunding the remaining two nights of my reservation. I was told that I would be refunded for those nights since I would no longer be staying at the hotel. Unfortunately, I never received the promised refund. I understand that hotel experiences can vary, but I am especially disappointed that I relied on what I was told by the front desk and was still charged for two nights I did not use. I would not have checked out early without confirming the refund first. I hope the hotel will honor what its staff communicated and refund those two nights.

We had a wonderful stay. Everyone we encountered was very friendly and polite. Check in a breeze , the bartender amazing, our room perfect. Would definitely recommend it.

I stay at this hotel when I am in town. Love the location. Lately the rooms have been extremely humid. Which makes for a restless night of sleep. They should look into getting it fixed.