Ridge Pointe Square Tours and Activities

Check-in process was frustrating. Parking is limited. There was trash in my room left from a previous guest. They advertise a beach shuttle but make sure if you’re not getting picked up at a specific time that you call early, they don’t always answer the phone or check their voicemail. Then when the front desk employee finally picked up the phone, she said another couple had just called and she’d pick me up next, and while I was still talking she hung up on me so I ended up just walking back. My last day there, another employee tried to make me squeeze onto the shuttle with another couple, I said everyone else has made us ride separately and I don’t mind waiting, she said ok, but then when she got back she said she had to hand wash a huge stack of dishes before we left?! The beach chair they gave me was dirty and the pillow had black mold growing on it. The breakfast was ok but it starts late at 0800. Happy hour includes things like Natural Light beer. It’s a bit dingy, grimy, and rundown; my bathroom shelf was totally falling off the wall. There’s like no counter space either. There was a lot of accumulated filth around the door etc. (pics). The alarm clock just wasn’t plugged in which was weird and annoying, why even leave it there with no accessible plug? They use the super cheap, single-use motel toiletries so I’d bring your own. You can hear everything in the hallways and people just stood outside my room talking. I would not stay here again or recommend staying here.

Hotel was clean and the staff were decent. The lobby staff were good but everyone else lacked. Paid $58 for parking and they wouldn’t even grab our bags or do anything but park your car. Plus $38 for the resort fee which they gave you a sheet of paper to explain 4 or 5 things you get with high speed WiFi being one of them which it was not high speed. People working the coffee bar were in terrible moods and bartenders by the pool were hard to find. When you finally got up to get a drink yourself, you find them all huddled behind the bar inside. Room was tiny for the price and then you add $100 per day in fees and this place is a terrible value. I will not stay here again. Pool was tiny and not enough chairs for how many rooms they have. You have to get out there by 8am to have a chance. There are so many better options in this town.

Electrical/wifi needs updating. There was no place To charge devices unless you brought your own charging cube no late checkout available for late flight. No assistance available to and from airport. Overall, overprice for what you get