Red Jacket Trail Tours and Activities

The hotel rooms are very old, dark, and stinky. We booked one room with two beds and they downgraded us to one bed and could not accommodate us. We had our volleyball team stay there and several families had numerous issues with leaks, plumbing and refrigerator not working. Instead of sending staff, they handed a plunger and were told a family to disconnect the fridge and reconnect for faster service. The staff at the bar and restaurant were rude and provided terrible service. They treated us like.children, and provided us with terrible service. I would not recommend this place at all. I will never go back.

This hotel is a first class experience. The staff is helpful and friendly. The view of the city from my room was spectacular. The evening turn down service was a treat. This was a great place to celebrate my milestone birthday.

The room was clean and there was nice scent in the air throughout the hotel! The Hyatt Regency is far better than the Hyatt just down the road. Although the Hyatt Regency had a girl at the front desk that didn’t have a good grasp of the English language so it was difficult getting answers to my questions.