Quality Life Services - Mercer Tours and Activities

Stayed 3 nights; this hotel does not meet Hilton Curio standards. The issues may be tied to insufficient staffing. Room was not cleaned after the 1st night. We had to go to front desk to get towels and toilet paper, and learned maids are “under a tight schedule.” So because I told maid we wouldn’t be leaving room for 30 minutes, this merited no cleaning? The restaurant was on 2 levels, with the kitchen on the lower level and only the tables on the upper level set. The poor server, who was also the bartender, had to keep getting food downstairs and walking it upstairs to diners. I can’t blame her for the slow service! We found a very cool part of the lobby with a library of interesting books and records to check out, but the front desk never mentioned this. The front desk is not very service-oriented. Don’t stay at this hotel, even if you are going to see a Pirates game.

It was just ok. Maybe Pittsburgh needs to get a Ritz or Four Seasons.

I found the property to be excellent in all phases, from cleanliness to staff. A wonderful experience and I will definately stay again when in Pittsburgh.