Title: Banyan Tree Puebla (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=17171428&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Banyan Tree Puebla This urban sanctuary in historic Puebla invites travelers to relax by the outdoor pool or book rejuvenating treatments at the Sense Spa ## Photo gallery for Banyan Tree Puebla ![Outdoor pool, pool umbrellas, sun loungers - Banyan Tree Puebla (Puebla)](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/bbfc5caa.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/bf67960b-1042-4ecf-96bf-6185b46e46ce-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Exterior - Banyan Tree Puebla (Puebla)](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/8081780b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Buffet - Banyan Tree Puebla (Puebla)](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/80a62e70.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Body treatments, aromatherapy, deep-tissue massages, Swedish massages - Banyan Tree Puebla (Puebla)](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/9a7b46f5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Banyan Tree Puebla creates a peaceful retreat in the historic center with its rooftop terrace, garden and outdoor pool. Travelers can enjoy authentic Thai cuisine at one of three restaurants while experiencing the attentive service that previous guests consistently highlight. VIP Access ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Spa - Pet friendly - Free WiFi - Restaurant - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan. 16 - Jan. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=17171428&PinnedHotelID=17171428&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ### View all photos for Urban Bliss ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/b599dd25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Bliss 9.0 Wonderful 2 reviews ### Highlights Air conditioning Heating Dining table TV Blackout drapes/curtains Pillowtop bed Premium bedding Separate bedroom - 495 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Harmony Suite ![Harmony Suite](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/e660c2d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Harmony Suite ### Highlights Separate dining area Air conditioning Heating Dining table TV Blackout drapes/curtains Pillowtop bed Premium bedding - 2260 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for Urban Room Double ![Urban Room Double](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/caf6a51a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Room Double 8.6 Excellent 11 reviews ### Highlights Air conditioning Heating Free cribs/infant beds Dining table TV Blackout drapes/curtains Pillowtop bed Premium bedding - 495 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Serenity Suite ![Serenity Suite](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/0d9c960b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Serenity Suite ### Highlights Separate dining area Air conditioning Heating Free cribs/infant beds Dining table TV Blackout drapes/curtains Pillowtop bed - 1249 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for Bliss Suite ![Bliss Suite](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/c319d3c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bliss Suite ### Highlights Air conditioning Heating Dining table TV Blackout drapes/curtains Pillowtop bed Premium bedding Separate bedroom - 1001 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for Urban Junior Suite King ![Urban Junior Suite King](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/78397dba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Junior Suite King 10.0 Exceptional 2 reviews ### Highlights Air conditioning Heating Dining table TV Blackout drapes/curtains Pillowtop bed Premium bedding Separate bedroom - 538 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for Urban Junior Suite Double ![Urban Junior Suite Double](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/c5636274.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Junior Suite Double ### Highlights Air conditioning Heating Free cribs/infant beds Dining table TV Blackout drapes/curtains Pillowtop bed Premium bedding - 538 sq ft - 1 bedroom - City view - Sleeps 4 - 2 Double Beds ### View all photos for Bliss Junior Suite ![Bliss Junior Suite](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/14c65da7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bliss Junior Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Dining table TV Blackout drapes/curtains Pillowtop bed Premium bedding Separate bedroom - 678 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for Urban Room King ![Urban Room King](https://images.trvl-media.com/lodging/18000000/17180000/17171500/17171428/e4e90b68.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Urban Room King 9.0 Wonderful 4 reviews ### Highlights Air conditioning Heating Free cribs/infant beds Dining table TV Blackout drapes/curtains Pillowtop bed Premium bedding - 495 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Premium bedding, down comforters, pillowtop beds, minibar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/14000000/13210000/13205900/13205808/26addc90_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Fiesta Americana Puebla Angelópolis Angelópolis - 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Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,000 reviews CA $94 CA $112 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Puebla-Hotels-Fiesta-Inn-Puebla-Las-Animas.h4956147.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=5ebd3782-348a-4fea-9014-d8d12b083db5&top_cur=CAD) Ad ![Restaurant](https://images.trvl-media.com/lodging/4000000/3100000/3097100/3097085/798ff063.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### voco Royalty Puebla Downtown by IHG Puebla Historic Center - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 281 reviews CA $123 CA $147 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Puebla-Hotels-Hotel-Royalty.h3097085.Hotel-Information?chkin=2026-2-9&chkout=2026-2-10&rm1=a2®ionId=2738&destination=Puebla (and vicinity)&destType=MARKET&latLong=19.04422,-98.224842&searchId=5ebd3782-348a-4fea-9014-d8d12b083db5&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Azul-Talavera-Hotel.h17171428.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuebla-Hotels-Azul-Talavera-Hotel.h17171428.Hotel-Information) ## About the area Located in Puebla, Banyan Tree Puebla is in the city center. Great Pyramid of Cholula and Artist Quarter are local landmarks, and some of the area's attractions include Africam Safari and National Museum of Mexican Railroads. Traveling with kids? Consider Museo del Ferrocarril, or check out an event or a game at Cuauhtemoc Stadium. [Visit our Puebla travel guide](https://www.expedia.ca/Puebla.dx2738) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04543%2C-98.18922&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pd93GFXBxMggSdohC22soNspm_I=) 10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000 ### What's nearby - Artist Quarter \- 7 min walk \- 0.6 km - Puebla Convention Center \- 7 min walk \- 0.6 km - Zona Histórica de los Fuertes \- 12 min walk \- 1.0 km - Zócalo de Puebla \- 13 min walk \- 1.2 km - Puebla Cathedral \- 15 min walk \- 1.3 km ### Getting around - Puebla–Cholula Tourist Train Terminal - 6 min drive - Puebla Intl. Airport (PBC) - 38 min drive ### Restaurants - ‪Rooftop Banyan Tree - ‬1 min walk - ‪La Violeta - Hotel Boutique - ‬4 min walk - ‪La Selva La Cuna de las Chalupas - ‬2 min walk - ‪Domino’s Pizza San Francisco - ‬4 min walk - ‪Café & Bar Rentoy - ‬5 min walk ## About this property ### Banyan Tree Puebla Luxury family-friendly hotel near Zócalo de Puebla At Banyan Tree Puebla, you can look forward to a rooftop terrace, a coffee shop/cafe, and a garden. Treat yourself to a detox wrap, a facial, or a body scrub at Banyan Tree Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, and Thai cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services. You'll also enjoy perks such as: - An outdoor pool along with sun loungers and pool umbrellas - Local cuisine breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - Babysitting (surcharge), concierge services, and a banquet hall - Smoke-free premises, wedding services, and free newspapers - Guest reviews say great things about the helpful staff Room features All 78 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes. More amenities include: - Children's slippers and childcare services - Bathrooms with rainfall showers and designer toiletries - Wardrobes/closets, a personal chef, and coffee/tea makers ## Similar properties ![Suite, 1 King Bed, Garden View (SUITE KING) | View from room](https://images.trvl-media.com/lodging/22000000/21050000/21043000/21042925/2048177b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cartesiano Boutique & Wellness Hotel Puebla Historic Center - Pool - Spa - Pet friendly - Parking included 9.6 Exceptional 740 reviews CA $158 CA $188 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=21042925&PinnedHotelID=21042925&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine, alfresco dining ](https://images.trvl-media.com/lodging/16000000/15740000/15730900/15730884/d1f22f6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casona de los Sapos Hotel Boutique Puebla Historic Center - 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Pool - Spa - Pet friendly - Kids pool 9.6 Exceptional 1,001 reviews CA $194 CA $231 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=13205808&PinnedHotelID=13205808&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/1000000/980000/978800/978735/147f7050.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Sueño Hotel & Spa Puebla Historic Center - Pool - Spa - Pet friendly - Parking included 9.0 Wonderful 424 reviews CA $90 CA $107 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=978735&PinnedHotelID=978735&HadPinnedHotel=true®ionId=-1&adults=2) ![Egyptian cotton sheets, premium bedding, down comforters, in-room safe](https://images.trvl-media.com/lodging/1000000/50000/46300/46231/78f73717.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Presidente Puebla by IHG Puebla - Pool - Spa - Pet friendly - Kids pool 9.0 Wonderful 1,000 reviews CA $122 CA $145 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=46231&PinnedHotelID=46231&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room, 1 King Bed, Bathtub, City View](https://images.trvl-media.com/lodging/36000000/35220000/35211000/35210940/fc4e9aa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### L´Hotel Perla Boutique Puebla Historic Center - Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 162 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=35210940&PinnedHotelID=35210940&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/17000000/16200000/16193500/16193471/e9379f75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Puebla Angelópolis, Mexico Angelópolis - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,023 reviews CA $111 CA $132 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=16193471&PinnedHotelID=16193471&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Valet parking on site (MXN 220 per day) ### Food and drink - Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children - 2 bars/lounges - 3 restaurants - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Bar Los Lavaderos - Pasquinel Bistrot - Rooftop Bar - Saffron - Trattoria Cello ### Things to do - 24-hour gym - Full-service spa - Library - Outdoor pool ### Family friendly - Dining table - In-room babysitting (surcharge) - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Turndown service - Wedding services ### Business services - 4,951 square feet of conference space - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - In-room massages - Manicures/pedicures - Spa open daily - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator - Wheelchair-accessible path of travel ### More - 4 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Pillowtop mattress - Premium bedding ### Bathroom - Bathrobes - Children's slippers - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - TV ### Food and drink - Chef service - Coffee/tea maker - Dining table - Espresso maker - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 1260 per pet, per day 1 total (up to 22 lbs per pet) Restrictions apply; for more information contact the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for MXN 1000.0 per night ### Property payment types ## Important information ### Optional extras - Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children - Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4) - Valet parking fee: MXN 220.00 per day - Pet fee: MXN 1260 per pet, per day - Rollaway bed fee: MXN 1000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 7 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision ### Property is also known as Rosewood Puebla Hotel Rosewood Puebla Hotel Azul Talavera Azul Talavera Hotel Banyan Tree Puebla Hotel Banyan Tree Puebla Puebla Banyan Tree Puebla Hotel Puebla ## Frequently asked questions ### Does Banyan Tree Puebla have a pool? ### How much does it cost to stay at Banyan Tree Puebla? ### Is Banyan Tree Puebla pet-friendly? ### How much is parking? ### What time is check-in at Banyan Tree Puebla? ### What time is check-out at Banyan Tree Puebla? ### Does Banyan Tree Puebla provide a shuttle to the airport? ### Where is Banyan Tree Puebla located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Banyan Tree Puebla Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.6 Location ### 9.4 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 509 8 - Good 92 6 - Okay 35 4 - Poor 21 2 - Terrible 19 ## Reviews ### 10/10 Excellent #### Alex Oct 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was fantastic, room was spotless and extremely comfortable ##### Alex Stayed 2 nights in Oct 2025 ### 8/10 Good #### Kerry Dec 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible rooms. Very sound proof. Everything is first class. It is a newer building integrated into historic structures with high quality finishing at every turn. Exceptional property. Just touching the historic district. Pleasant location. Only weakness I could find was they are about the only restaurant without a proper espresso machine. Poor me I know. Good excuse for a pre breakfast morning walk ![](https://a.travel-assets.com/ugc/hotel-reviews/e98c769d-c3a7-4f1e-afd1-256746c486ad-1764690765514.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0c6a4590-224e-4e5b-a556-96425f665cd1-1764690765459.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kerry Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Lluvia Jan 8, 2025 Liked: Amenities Great experience staying at this Hotel, service was great and the food delicious ##### Lluvia Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Florice Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel. The rooms and bathroom is top notch. The staff is friendly. ##### Florice Stayed 1 night in Apr 2025 ### 10/10 Excellent #### David H Jul 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham. ##### David H Stayed 5 nights in Jul 2025 ### 8/10 Good #### Doris Feb 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property and great staff. The food was average at the hotel ##### Doris Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Arun Dec 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, amazing views from rooftop dining/pool area, good dining optione ##### Arun Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Michael Mar 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay! ##### Michael Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Ana Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler. ##### Ana Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Eve Aug 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel, staff and service ##### Eve Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Gilberto R. Ruiz Aug 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic facilities, stellar service and good food venues. ##### Gilberto R. Ruiz Stayed 3 nights in Aug 2023 ### 8/10 Good #### Ruben Nov 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property restoration. Garden view from the restaurant is phenomenal. ##### Ruben Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Sylvester Jul 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great. ##### Sylvester Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Monty Jun 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing times Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay. ##### Monty Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### María Haydé Mar 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The design was superb, very nice property with good service. ##### María Haydé Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### MARISOL Jan 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly people, very clean place, staff is very polite, we enjoyed our staying.. we will definitely come back. Love it! ##### MARISOL Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Zachary Nov 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff ##### Zachary Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Gale Jul 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming! ##### Gale Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Michael Jun 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First trip to Puebla after seeing this property a couple of years ago. Staff are best of all ##### Michael Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Rafael Feb 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city ##### Rafael Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Rodrigo Nov 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities While breakfast is reasonably good, flavor and variety can be improved. The service and attitude from all staff is impecable. Facilities are in very good conditions and the overall experience is excellent ##### Rodrigo Stayed 3 nights in Nov 2023 ### 10/10 Excellent #### Raquel Aug 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best stay ever The hotel was beautiful and had a lot to offer. Our stay was filled with activities like a mixology class and a cooking class. Both were great and the food recipes outstanding. I shout out to Araceli and Fernando our chefs. A special thank you to miguel who was the best waiter ever. Thank you for making our stay as if it were our home. Accommodations we perfect. The only thing I would add is a full length mirror in the room ##### Raquel Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Philippe Aug 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel! Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel. ##### Philippe Stayed 3 nights in Jul 2024 ### 8/10 Good #### Melanie Mar 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above. ##### Melanie Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Jerome Dec 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent in all respects. ##### Jerome Stayed 4 nights in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Hakone Ashinoko Hanaori](https://www.expedia.ca/Hakone-Hotels-HAKONE-ASHINOKO-HANAORI.h17821569.Hotel-Information) > > [Hotels in Kimberley](https://www.expedia.ca/Kimberley-Hotels.d10600.Travel-Guide-Hotels) > > [Renaissance Edmonton Airport Hotel](https://www.expedia.ca/Edmonton-Hotels-Renaissance-Edmonton-Airport-Hotel.h6257551.Hotel-Information) > > [IndoChine Resort & Villas](https://www.expedia.ca/Phuket-Hotels-IndoChine-Resort-Villas.h4883578.Hotel-Information) > > [Family Hotels in Seattle](https://www.expedia.ca/Seattle-Hotels-Family-Hotel.0-0-d178307-tFamilyHotel.Travel-Guide-Filter-Hotels) > > [Holiday Inn Express Hamilton by IHG](https://www.expedia.ca/Hamilton-Hotels-Holiday-Inn-Express-Hamilton.h1889137.Hotel-Information) > > [Quality Inn & Suites P.E. 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