Novotel

Property class: 3

Choose dates to view prices

Take advantage of a free daily manager's reception, a coffee shop/cafe, and dry cleaning/laundry services at Novotel. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

View all photos for Classic Double Room

A hotel room with two single beds, a ceiling fan, a window with orange curtains, and a small table with a plant.

Classic Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
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About the area

Poza Rica is home to Novotel. Park of the Americas and Los Voladores of Papantla are local landmarks, and if an activity is on the agenda, check out Tajin Golf Club. Visit our Poza Rica travel guide
Map
BLVD. ADOLFO RUIZ CORTINEZ No. 713, COL. 27 DE SEPTIEMBRE, Poza Rica, VER, 93320

What's nearby

  • University Veracruzana Poza Rica
    3 min walk - 0.3 km
  • Park of the Americas
    12 min walk - 1.0 km
  • 18 de Marzo Square
    14 min walk - 1.2 km
  • Plaza Gran Patio Shopping Mall
    21 min drive - 5.7 km
  • Los Voladores of Papantla
    55 min drive - 23.5 km

Getting around

  • Poza Rica, Veracruz (PAZ-El Tajin National)
    21 min drive

Restaurants

  • Tres de Azucar Snack & Drinks
    4 min walk
  • La Huerta
    3 min walk
  • La Holandesa
    6 min walk
  • Sopes El Texano
    5 min walk
  • Taquitos "La Güera
    7 min walk

About this property

Novotel

  • Property highlights
  • You can look forward to a free daily manager's reception, a coffee shop/cafe, and dry cleaning/laundry services at Novotel. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Free self parking and valet parking
    • Smoke-free premises, 3 meeting rooms, and a TV in the lobby
    • A front-desk safe, a porter/bellhop, and tour/ticket assistance
  • Room features
  • All 72 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding and down comforters
    • Bathrooms with rainfall showers and shampoo
    • 32-inch flat-screen TVs with cable channels
    • Ceiling fans, daily housekeeping, and desks

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Frequently asked questions

Is Novotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 200 per night and a fee of MXN 300 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Novotel?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at Novotel on Oct 25, 2026 start from CA $48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Novotel?

Check-in start time: noon; Check-in end time: 6:00 PM.

What time is check-out at Novotel?

Check-out is at 1:00 PM.

Where is Novotel located?

Situated in Poza Rica, this hotel is within a 10-minute walk of University Veracruzana Poza Rica and Hospital Regional Pemex. 18 de Marzo Square and Park of the Americas are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Reviews

8.6

Excellent

8.4

Cleanliness

8.0

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 26 out of 61 reviews
Rating 8 - Good. 27 out of 61 reviews
Rating 6 - Okay. 4 out of 61 reviews
Rating 4 - Poor. 3 out of 61 reviews
Rating 2 - Terrible. 1 out of 61 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness! Pretty affordable , very kind staff. Convenient ubication , close to downtown by walking but not to close to keep it quiet. I gladly would be back again.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room with nice .
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Con el hotel todo bien, la plataforma no me ha dado respuesta para la factura y al llamar al hoel preguntando me dicen que se hizo la reservación por Despegar cuando yo utilice Expedia, por favor ponerse en contacto con migo para hacerme llegar la factura del hospedaje 8334496819.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FACIL Y ACCESIBLE DE LLEGAR
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facil acceso, en una avenida grande. Tiene un estacionamiento amplio
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y atento
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, todo su persona fue muy amable, excelente lugar y sus desayunos muy ricos.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Llegué me instale y salí, regresando a las 1.00 am y ya no tenía cupo el estacionamiento, tuve que rogarles para que me acomodara en un espacio pequeño con la advertencia que podrían hablarme a cualquier hora si no podía salir otro vehículo Querían que lo dejara en la calle, eso no me gustó, ya que yo contraté buscando un lugar con estacionamiento Eso no me gustó
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar cerca de donde tenia que ir,
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Todo excelente el único detalle es que el clima de la habitación como es de ventana hace mucho ruido Por otro lado el restaurante y la limpieza muy bien
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención del personal, cómodo y limpio!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo,limpio, buen trato y estacionamiento.
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Disliked: Cleanliness

Mala

Tenía cucarachas con eso se dice todo
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ME PARECIO BUEN LUGAR, TENIA RESTAURANTE POR LO QUE NO HABIA QUE IR FUERA.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Había cucarachas pequeñas en mi habitación y una cama individual que al estar sin ropa de cama se notaba el colchón muy viejo y sucio
Stayed 3 nights in Mar 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Al llegar habiamos indicado que llevabamos mascota, nos registramos y cuando regresamos ese dia de la playa por la tarde se nos indico debiamos hacer un pago extra por la mascota, cosa que no se nos indico antes. Tanto en la app como el hotel deberian estar o indicar que se maneja ese ripo de cobro adicional para que no fuera sorpresa ckmo no la llevamos nosotros. La puerta del baño se atoraba, y la de la ducha estaba desoldada y no cerraba,
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
esta muy accecible
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mejoren con las reservaciones

Cuando llegue no tenían mi reservación el muchacho le dio solución solo fue una poca más tardado , lo q no me gustó fue que habían militares en el hotel y es incómodo por el echo q no pudimos abrir las cortinas de la habitación por qué estaban hasta en la azotea y ocupaban la mitad del estacionamiento y tube que dejar mi carro en la calle
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Es muy cómoda y espaciosa las habitaciones solo que demora en enfriar los climas.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Es céntrico, instalaciones cuidadas, atención muy amable y esmerada, muy pulcra y amplios
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia agradable y funcional.

Balance en calidad precio, ayuda el contar con restaurante, ubicación céntrica, habitaciones sencillas pero funcionales, limpio, sobre boulevard principal un poco de ruido, wifi básico, Tv no smart cable.
Stayed 3 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las necesidades necesarias para estar comodo,excelente servicio y amabilidad. En la habitación que me tocó aveces se iba la señal del internet y la pantalla de la habitación no es la mejor pero en general es un lugar recomendable para estar comodo y si tuviera que regresar a poza rica seguramente me quedaría de nuevo.
Verified review

6/10 Okay

Liked: Cleanliness, amenities
No me gustó, yo fue en diciembre hacía frío y las camas solo tienen la sabana y la colcha súper delgada y vieja, lugar súper pequeño. :(
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Bastante centrico ybuena comodidad
Stayed 1 night in Sep 2022