Rheinwiesen Tours and Activities

Heating didn’t work even though it was 6-7 degrees in the evening. The staff said that temperature was not low enough to run the central heating system. I asked him to offer an extra blanket, and he said that he would come in about 10 minutes. I waited for 2 hours (until 2 am), but he didn’t come. The hotel was great overall, but they need to train their staffs for appropriate service.

The staff made the entire experience unforgettable. The food was outstanding.

The rooms are comfortable and the staff are friendly and professional. However, I didn't like that the property is divided by a road running between the two sections. Because I was on the side without the amenities, I had to cross over to get to breakfast or the fitness room. Another issue I had was with the housekeeping—one day they didn't clean my room at all. That has literally never happened to me at any hotel in my entire life