Charles Point Pier Park Tours and Activities

Loved it! We hope to be back soon!

We were incredibly disappointed with our recent stay at this hotel. When we booked, no one mentioned that the entire floor and amenities had been reserved out by a private group for Shabbos which completely ruined our weekend. We were completely barred from using the pool and the hot tub because the private group had locked them down. The common areas in the hotel lobby were completely taken over by the event. We were told we could not be in the lobby and made to feel like outsiders in a hotel we paid full price to enjoy. Hotel staff and security actually told us we had to go to our room and that we could only use certain elevators. This made getting to our room a slow and frustrating hassle. Paying full price for a hotel means having access to the full hotel experience. Management should have warned regular guests about these massive restrictions. We will not be returning. We were told by security that these events regularly occur, so be aware before booking.